Job Title: EMPLOYMENT SPECIALIST - IT

Requisition Title: ESR II - Employment Security Representative II

JOB TYPE: FULL-TIME

POSITION LOCATION: Greater Fort Lauderdale

Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/  

The Work You Will Do:

This position performs professional and administrative work in a workforce career center setting, providing services to job-seekers and/or employers. This position specializes in providing individual or group vocational or employment counseling services in a One-Stop Center responsible for providing individualized or group specialized counseling services to targeted/contracted groups (e.g. dislocated workers, veterans, welfare transition participants, etc.) using standardized counseling techniques which will assist customers in deciding on vocational goals and employability plans for entrance into employment.  

The Difference You Will Make:

You will assist in helping Broward County residents in obtaining wages to be self-sufficient and sustainable through training and employment. The Employment Security Representative II is a member of the Florida Commerce team with CareerSource Broward.

Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Training is made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

Broward County encompasses the Greater Fort Lauderdale area and is in the heart of South Florida’s tri-county region, it continues to grow by attracting development and new businesses. Broward County is a popular tourist destination and the yachting capital of the world due to its semi-tropical climate, highlighted by more than 3,000 hours of sunshine, its beaches and year-round ocean breezes, waterways, and cultural offerings alongside its upscale restaurants, nightclubs, boutiques, and luxury hotels. Port Everglades is considered the 3rd largest cruise port in the world.

Once known strictly as a tourism-based economy, it now supports a diverse range of industries, including marine, manufacturing, finance, insurance, real estate, technology, avionics/aerospace, film, and television production. Broward County is establishing itself as a world-class international business center and one of the most desirable locations for new, expanding, or relocating businesses. Being in Broward County will guarantee you a unique experience for professional growth, entertainment, and culture.

Broward County is also known for:

• A rated school district
• Home to Broward College and Nova Southeastern University, a Florida hub for Florida Atlantic University (FAU), Florida International University (FIU), and a host of other private colleges and vocational schools.
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:    $ $37,080.00/Annually

Your Specific Responsibilities:

• Position serves as the contact person for Commerce Staff with all aspects of the regional network communications, including problem-solving, technical training, and coordinating repairs to reduce downtime.
• Assist customers by providing labor market reports and other relevant market data, assisting withregistration on the state website – Employ Florida; and educating employers on how to navigate the Statewebsite.
• Assist in the coordination and delivery of mass recruitment services to new and existing businesses that arehiring on a large scale. Make presentations to employers and community organizations.
• Organize and participate in the setup of day-to-day and promotional activities (job fairs and business expos), which may involve the setup and configuration of hardware and peripherals needed to ensure the success of the LWDB staff.
• Responsible for providing on-site technical support to the workforce staff to ensure proper operational activities are managed on time.
• Provides staff support, ensuring systems function optimally to meet organizational needs.
• Provides instructions and assistance to staff utilizing systems and information available within the LWDB, along with other related computer data and programs, to include performing diagnostics and implementing solutions to address common problems and to minimize downtime for end-users.
• Monitor and maintain records, reports, and files regarding specific contracts and subscriptions to ensure timely updates are supported. Including the creation of reports for equipment replacement and repairs needed for the LWDB staff.
• Maintains accurate inventory records, helping to verify and update inventory to ensure it reflects current LWDB assets.
• Collaborate with Commerce staff to manage hardware and software and coordinate system updates and software installation.
• Performs other related duties as required in a "seamless" service delivery system.
• Performs other duties as required by supervisors at the local organization.

Required Knowledge, Skills, and Abilities:

•           Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing

•           Ability to conduct tests to determine whether equipment, software, or procedures are operating as expected

•           Ability to deal with the public in a tactful, courteous, and effective manner.

•           Ability to establish and maintain effective working relationships with others.

•           Ability to make presentations in group or individual settings.

•           Ability to read and understand reports, documents, and other written materials.

•           Ability to understand and apply applicable rules, regulations, policies, and procedures.

•           Ability to utilize problem-solving techniques.

•           Ability to work effectively as part of an interorganizational team.

•           Ability to work independently by planning, organizing, and coordinating work assignments.

•           Excellent communication skills, sales calls, and marketing to businesses.

•           Excellent customer service skills

•           Working knowledge of Microsoft Word, Excel, and Outlook

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:.

• Duties and responsibilities of this position must be performed at the designated official work sites of the Department.
• Knowledge of Microsoft applications, including Word, PowerPoint, and Excel.
• Required to travel locally and must furnish own transportation.
• The incumbent must possess or obtain certification as a workforce Professional within 6 months of employment in the position.

Preferred:

• A Bachelor’s degree from an accredited college or university in IT or a related field
• Professional or nonprofessional experience in areas related to IT or technology may substitute on a year-for-year basis for the preferred college education.
• Possess the ability to utilize state workforce development databases and possess the ability to utilize theInternet to conduct research and obtain data.
• Registered in EmployFlorida.