FAMILY SUPPORT WORKER - 64061057

Requisition No: 865142 

Agency: Department of Health

Working Title: FAMILY SUPPORT WORKER - 64061057

 Pay Plan: Career Service

Position Number: 64061057 

Salary:  $41,920 00 

Posting Closing Date: 11/16/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH BROWARD

FAMILY SUPPORT WORKER - 64061057

COMMUNITY HEALTH -KIDCARE

INTERNAL AGENCY OPPORTUNITY

This position requires you to work on site at one of our facilities located throughout Broward County.  

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application. 

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

Duties and Responsibilities:

Participate in community health events and outreach activities to promote Florida KidCare Health and Dental Insurance Program for children.  Collaborate with outreach team to plan local marketing outreach activities, and participate in public relations activities such as television and radio appearances, and community events as assigned.

Provide customer service via answering (954) INSURES line and assisting consumers with the KidCare application process.  Will serve as the local source of customer service information for the community based organizations and consumers in Broward County.  Will answer incoming calls, retrieve messages, return calls, assist with online applications and resolving technical issues.

Coordinate and facilitate Florida KidCare educational presentations to the community and child-service agencies in Broward County.

Assist Program Manager in stocking and distributing KidCare Program materials at places of business, child serving community organizations, schools, childcare providers, and Civic leaders.  (applications, brochures, promotional items, and other information). Mail or hand deliver these materials as requested.

Serve as the local client advocate for families, via phone or in person, for the identification of Florida KidCare issues.  Refer such issues to the appropriate Florida KidCare Program Office and complete an Outreach Sheet as needed

Responsible for maintaining data logs of incoming calls, client’s services, applications submitted, events attended and updating information into a database.

Participate in all program activities hosted or attended by the department and Program Manager.

 Assist Program Manager with local advisory committee, known as KidCare Partners Taskforce, which is responsible for planning and assessing KidCare outreach activities performed in Broward County.  .

Performs other related duties as required.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of office procedures and practices.
• Knowledge of the principles of correct grammar usage.
• Knowledge of basic arithmetic.
• Public speaking skills
• Ability to work well with others.
• Ability to plan, organize and coordinate work assignments.
• Ability to determine work priorities, assigns work, and ensures completion of assignments.
• Ability to review work for accuracy and quality of content.
• Ability to assess employee work performance.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to interpret rules, regulations, policies and procedures.
• Ability to perform basic arithmetical calculations.
• Ability to deal effectively with a variety of people.
• Ability to prepare reports and maintain records.

MINIMUM QUALIFITIONS :

1. Willing to work before, during and/or beyond normal work hours, or days in the event of an emergency. 
2. Current employee of Florida Department of Health employees, (includes OPS, Career Service, SES or SMS employees).
3. Experience with answering 954 INSURES line.
4. Experience conducting community outreach with Florida Kidcare Program.
5. Valid driver's license free of major infractions and access to an automobile to be utilized for work purposes and a willingness to drive to multiple sites as required by program needs.
6. Able to work evenings and weekends as determined by program needs.

PREFERRED QUALIFICATIONS:

1. Minimum of (1) one years' experience conducting community outreach with Florida Kidcare Program .
2. Experience facilitating community presentations. 
3. Experience working with Federal Eligibility Programs.
4. Experience working with social service programs.
5. Bilingual, fluent in English/Spanish or English/Creole

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Broward County

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

 Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 
 
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.    

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 
 Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.