Date:  May 21, 2024


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 819352 

Agency: Commerce


 Pay Plan: Career Service

Position Number: 40046110 

Salary:  $38,000.00 

Posting Closing Date: 05/31/2024 

Total Compensation Estimator Tool





Our Organization and Mission:

Florida Commerce (FLC) works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. The Employment Security Representative II is a member of the FL Commerce team with CareerSource Broward.


In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at FL Commerce that fit their skill sets.


Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)


Let FL Commerce’s mission become yours. To find out more about us, click on the link:


The Work You Will Do:

The Government Operations Consultant I is a professional position specializing in providing individual or group employment services, human resources services, and program management assistance in a One-Stop Center or office by assisting with service delivery strategies for customers, educating staff by creating reports and training documents related to current employment and programs initiatives, and providing technical assistance. 

The Government Operations Consultant I is a member of the FLC team with CareerSource Broward.


The Difference You Will Make:

You will assist in helping Floridians obtain wage benefits for qualified individuals who are out of work and provide human resource assistance. This position reports directly to the Sr. Management Analyst Supervisor. The incumbent’s primary duty is directly related to assisting the operations department and CSBD customers/providers. The incumbent must exercise discretion and independent judgment with respect to matters of daily operations. Work is performed within federal, state, and local workforce development guidelines and regulations, as well as local policies and procedures. Guidelines include state, and federal regulations, corporate personnel rules, policies, and procedures, labor laws, technical assistance guides, and research.


This position description in no way states or implies that these are the only job duties to be performed.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.


FL Commerce is a fast-paced work environment in which critical thinking and prioritizing is a must.


How You Will Grow:

FL Commerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with FL Commerce’s Vision and Mission, the employee:


  • Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
  • Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
  • Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
  • Works collaboratively to optimize the effectiveness of FL Commerce's available resources and tools.
  • Uses knowledge acquired through education, training, or experience to complete tasks.


These expectations are for all our employees, and you will be expected to model these.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience. 


Where You Will Work:  

Greater Fort Lauderdale encompasses Broward County and is a principal city of the Miami metropolitan area. Ft Lauderdale is a popular tourist destination and yachting capital of the world. Its semi-tropical climate is highlighted by more than 3,000 hours of sunshine each year and pleasant year-round ocean breezes. The city has a history as a premier vacation location and is known for its beaches, waterways, and cultural offerings alongside its upscale restaurants, nightclubs, boutiques and luxury hotels. Port Everglades is considered the 3rd largest cruise port in the world. 

Being in Fort Lauderdale will guarantee you a unique experience, professional growth, entertainment, and culture. Once known strictly as a tourism-based economy, Fort Lauderdale now supports a diverse range of industries, including marine, manufacturing, finance, insurance, real estate, technology, avionics/aerospace, film and television production. Fort Lauderdale is establishing itself as a world-class international business center and one of the most desirable locations for new, expanding or relocating businesses.



* State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)

* Retirement plan options, including employer contributions (

* Nine paid holidays and a Personal Holiday each year

* Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)

* Flexible Spending Accounts

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)

* Ongoing comprehensive training provided

* Career Growth      

* Highly skilled, professional environment

For a more complete list of benefits, visit


We care about the success of our employees.

We care about the success of our clients.

We are always improving our technology, our tools, our customer’s experiences and ourselves.

A rewarding experience for reliable, compassionate and professional employees. 




Your Specific Responsibilities:

  • Provide individualized or group specialized counseling services to targeted/contracted groups (e.g. dislocated workers, veterans, welfare transition participants, etc.) using standardized techniques which will assist customers in determining training and educational and employability goals. 
  • Assist in coordinating services with state and local agencies and private employers for job development and referrals.
  • Refer customers to community resources for appropriate employment-related services and perform placement services as required.
  • Assist in providing monitoring and technical assistance to program staff and/or to community partners and assist in implementing new programs.
  • Assist in monitoring direct and indirect services through the compilation of data in reports.
  • Assist in the development of weekly, monthly, quarterly, and annual reports. 
  • Complete human resource and programmatic forms, documents, and reports.
  • Assist in preparing reports and training materials related to program implementation and services.
  • Assist in developing staff training programs.
  • Perform related work as required.


Required Knowledge, Skills, and Abilities:

  • Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
  • Knowledge and advance skills in Microsoft Word, Excel and Outlook.
  • Ability to use standardized methods of data collection and analysis; record, collect, evaluate and analyze data.
  • Ability to understand and apply applicable rules, regulations, policies and procedures relating to human resource, operational and management activities.
  • Ability to organize data into logical format for presentation in reports, documents and other written materials.
  • Possess and provide excellent customer service.
  • Establish and maintain effective working relationships with others.
  • Apply applicable rules, regulations, policies and procedures.
  • Conduct effective interviews.
  • Work independently by planning, organizing and coordinating work assignments.
  • Ability to make presentations in group or individual settings.


The incumbent must possess or obtain certification as a Workforce Professional within 60 days of employment in this position.



As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records. 



  • Proficient in all Microsoft Office applications and possess extensive Word and Excel skills
  • A degree in human resources, business, education or related field, plus experience in office administration or other related business services. 
  • Ability to analyze data, draw valid conclusions, and problem solve.
  • Demonstrate strong oral and written communication skills as the position requires significant report writing and public speaking responsibilities.
  • The selected candidate may be required to work weekends or after regular work hours at job fairs, or community meetings once or twice per month.
  • Registered in Employ Florida.



  • A Bachelor’s Degree from an accredited college or university and 2 years experience in program management, human resources, business, or related field.
  • Experience in sales, marketing, interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year-for-year basis for the preferred college education.
  • Possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami