NUTRITION EDUCATOR - 64027124

Requisition No: 855588 

Agency: Department of Health

Working Title: NUTRITION EDUCATOR - 64027124

 Pay Plan: Career Service

Position Number: 64027124 

Salary:  $60,673.60 ANNUALLY 

Posting Closing Date: 07/01/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH BROWARD COUNTY

NUTRITION EDUCATOR - 64027124

WIC PROGRAM

INTERNAL AGENCY OPPORTUNITY 

HYBRID WORK AVAILABLE

This position requires to work on site at one of our facilities located throughout Broward County.

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department. 

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

POSITION DUTIES & RESPONSIBILITIES:

This is a highly responsible administrative public health nutrition position working as a Nutrition Educator within the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) to manage the WIC Person of the Day (POD) client services and WIC Program administrative reports. The incumbent must follow state, local, and federal regulations of the WIC Program.  Work is performed under the direction of the Public Health Nutrition Program Director.

This position is designated as a sensitive position and is required to maintain information in accordance with state and federal statutes, rules, and regulations, as well as of the Florida Department of Health in Broward County Policies, Protocols, and Procedures.  This position has been delegated custodial authority for their Program/Unit's information set(s) and/or secured areas(s).

This position is responsible for monitoring and ensuring compliance with and management of the WIC POD and completing required administrative reports in the WIC data system, FL-Wise, Q-Flow and Avaya CMS supervisor. 

Monitors and ensures compliance with the WIC Program regulations as described in DHM 150-24. Ensures optimal daily management of the WIC POD client services by:

• Monitoring flow of calls in the WIC POD skills in Clerical, Nutrition, and Breastfeeding
• Monitoring Wait Times and Abandoned calls in the WIC POD
• Provide and schedule staffing for the WIC POD, including telework and in-person staff and meal and break periods daily
• Managing queue priority levels for each employee daily
• Monitor calls in Call Back Assist queues
• Ensures daily appointment lists are completed and sent to WIC supervisors
• Ensure daily client appointment lists are completed and sent through WIC POD throughout the day
• Inform staff and WIC supervisors of WIC POD needs throughout the day and during end of day procedures via e-mail and phone
• Ensure completion of client services for clients that contact the call center directly.
• Communicate with Call Center supervisors as needed for WIC POD support
• Communicate with Information Technology (IT) to ensure WIC POD back end procedures are updated and in good standing.
• Complete Quality Assurance on calls in the WIC POD and provide feedback to staff
• Assist in call tracing as needed for quality assurance purposes
• Ensure monthly POD data is collected, logged, and submitted monthly

Completes administrative reports as assigned.

Trains new incoming staff on the WIC POD process. Provides training and pertinent materials as needed for updated POD processes to WIC staff.

Monitors and takes action to improve indicators and meet program goals.  Responsible for monitoring, evaluating and discipline of assigned site staff.  Responsible for site staff schedule ensuring adequate coverage for scheduled appointments.  Maintains records and prepares, submits and monitors reports as requested per established deadlines.

Provides individual and group nutrition assessment and education to high and low risk clients for the WIC Program.   Assists clients in making client centered, measurable, and obtainable goals. Provides breastfeeding promotion, education and support to WIC clients.

Responsible for documenting all client contacts in the WIC Data System.  All work is performed following DHM 150-24 rules and regulations.

Determines client eligibility following DHM 150-24 rules and regulations and performs anthropometric measurements and hematological testing for WIC clients following DHM 150-24 rules and regulations. 

Attends staff meetings, trainings and staff development activities as required.  Completes leave, attendance, EARS, travel and any other reports as required and according to established procedures.

Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

1. Are you willing to work before, during, and/or beyond normal work hours or days in the event of an emergency? This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Emergency duties may also include in-state and/or out-of-state deployment.
2. Have a Bachelor’s or Master’s Degree in Nutrition, Public Health Nutrition, Dietetics, or Food and Nutrition.
3. Experience providing WIC services to clients including nutrition education, determining eligibility, issuing benefits, and taking anthropometric and hematological measurements in person and over the phone.
4. Experience providing training to staff on WIC processes.
5. Experience preparing, maintaining, and submitting WIC reports per established deadlines.
6. Experience performing Quality Assurance and providing feedback to staff.
7. Current employee of Florida Department of Health employees, includes OPS, Career Service, SES or SMS employees?

PREFERRED QUALIFICATIONS

1. Experience managing WIC client services in the WIC Person of the Day (POD).
2. At least 5 years experience managing staff in a WIC site.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Broward County Health Department

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.   

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

 Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.