OPS FAMILY SUPPORT WORKER - 64906818

Requisition No: 855079 

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64906818

 Pay Plan: Temp

Position Number: 64906818 

Salary:  $19.49 

Posting Closing Date: 06/30/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH BROWARD COUNTY

FAMILY SUPPORT WORKER - 64906818

COMMUNITY HEALTH/FLORIDA KIDCARE OUTREACH PROGRAM

OPEN COMPETITIVE OPPORTUNITY

This position requires you to work on site at one of our facilities located throughout Broward County.

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

POSITION DUTIES & RESPONSIBILITIES:

• Be the first point of contact for the 954-INSURES line by answering incoming calls and walking callers through the Florida KidCare online application process with patience while delivering outstanding customer service. 
• Use exceptional communication skills to follow up with callers after retrieving and documenting voice messages to address their concerns and questions. 
• Identify and analyze technical issues with Florida KidCare and use creative problem-solving to find solutions.  
• Log pertinent details on incoming and outgoing calls, application submissions, community events, outreach activities, and material distributions from the computer into an electronic database.
• Be the local Florida KidCare resource for customer service information, working closely with community organizations and consumers in Broward County. 
• Spread the word about Florida KidCare in the community by networking with organizations, schools, childcare providers, businesses, and civic leaders to distribute informational materials.
• Deliver by hand or mail promotional items and marketing materials requested through email, phone or fax from agencies or organizations.  
• Keep Florida KidCare outreach materials stocked and ready to go by maintaining an adequate supply of postcards, brochures, posters, and other resources needed by community partners.
• Attend community outreach events to engage with local families, providing information about Florida KidCare by handing out postcards, brochures, and promotional marketing items. 
• Represent Florida KidCare during community events and outreach activities by setting up display table in an organized manner, placing table coverings, brochures, postcards and promotional items in a visually appealing way with appropriate signage, ensuring booth space is clean and welcoming to attendees.
• Conduct educational outreach presentations on Florida KidCare, communicating clearly to highlight the benefits of the program. 
• Collaborate with the KidCare Outreach Team to creatively plan dynamic outreach, marketing, and public relations activities in the community, such as, radio interviews and appearing at local events. 
• Visit school campuses and gather helpful information to identify families eligible for Florida KidCare enrollment.
• Actively participant in communication efforts, such as, conference calls, workgroup meetings, trainings and presentations held by the Department and Florida KidCare Outreach Program, lending your voice and ideas.
• Participate with the local advisory committee, the KidCare Partners Taskforce, bringing fresh perspectives and problem-solving skills to facilitate impactful community engagement activities.  
• Serve as the local client advocate for families by identifying Florida KidCare issues, whether by phone or in person, and reporting to the Florida KidCare Program office. 
• Support other community health programs in the Department, assisting with outreach goals and other initiatives.
• Complete other additional duties as assigned.

MINIMUM QUALIFICATIONS:

1. Willing to work before, during and/or beyond normal work hours, or days in the event of an emergency. 
2. Have a minimum of two (2) years of working in a call center.
3. Experience conducting community outreach.
4. Valid driver's license free of major infractions and access to an automobile to be utilized for work purposes and a willingness to drive to multiple sites as required by program needs.
5. Able to work evenings and weekends as determined by program needs.

PREFERRED QUALIFICATIONS

1. Bachelor’s degree in Social Work, Psychology from an accredit university or college, or a related field.
2. Experience working with Federal Program Eligibility.
3. Experience working in customer service.
4. Experience working with social service programs.
5. Bilingual, fluent in English/Spanish or English/Creole.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I  nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

BROWARD COUNTY

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.