OPS SENIOR CLERK - 64906023

Requisition No: 841769 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64906023

 Pay Plan: Temp

Position Number: 64906023 

Salary:  $19.49 hourly 

Posting Closing Date: 12/05/2024 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH BROWARD COUNTY

OPS SENIOR CLERK - 64906027

CALL CENTER

OPEN COMPETITIVE OPPORTUNITY

HYBRID TELEWORK AVAILABLE

This position requires you to work on site at one of our facilities located throughout Broward County.

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment.  OPS employees are eligible to participate in a deferred compensation plan.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

 POSITION DUTIES & RESPONSIBILITIES:

This is highly responsible work assisting current and future clients of the Florida Department of Health in Broward County (FDOH-Broward). This position performs intermediate level work in the call center under the limited supervision of the Office Operations Supervisor II-SES.  This position must follow state, local and federal regulations for all programs.

This position is designated as a sensitive position and is required to maintain information in accordance with state and federal statutes, rules and regulations, as well as FDOH and FDOH-Broward Policies, Protocols, and Procedures. This position has been delegated custodial authority for their Program and Unit’s information set(s) and/ or secured area(s).

•    Must be able to speak clearly and politely.
•    Requires knowledge of the structure of the English, English/Spanish and English/Creole languages including the meaning and spelling of
words, rules composition and grammar.
•    Schedules WIC appointments by telephone for services requested by client.
•    Must be able to speak and communicate with others to convey information effectively. •    Must be able to verbally communicate with others in a professional manner.
•    Schedules Dental appointments by telephone for services requested by client.
•    Schedules Refugee appointments by telephone for services requested by client. 
•    Provide clients with information for school age required Immunization and information for adults Immunization. 
•    Enters client demographic and/or other necessary information in WIC data system and/or HMS for the purposes of establishing baseline client information in respective electronic systems needed to schedule appointment for service.
•    Receives incoming calls for the FDOH-Broward call center. This position provides customers with information and transfers clients to appropriate program(s) and /or departments(s) as requested. 
•    Sends and receives emails, faxes, and other correspondence for the purposes of facilitating communication and continued client service within FDOH and with outside organizations, as permitted by state, local and federal regulations.  
•    Attended staff meetings, conferences and in-service training programs as required and according to established procedures.
•    Business hours are from 8:00am-5:00pm Monday – Friday (hours and days are subject to change based on business needs)
•    Perform other duties as required.
•    Hybrid Telework Available.

MINIMUM QUALIFICATIONS:

1. Willing to work before, during and/or beyond normal work hours, or days in the event of an emergency.
2. Minimum of four (4) years of Customer Service experience.
3. Minimum of four (4) years of experience working in a Call Center Setting.
4. Experience providing customer service over the telephone or in person.
5. Minimum of four (4) years of clerical and or data entry experience.
6. Minimum of four (4) years of scheduling appointments.
7. Bilingual, fluent in English,  English/Spanish or fluent in English/Creole.

PREFERRED QUALIFICATIONS

1. Five (5) or more years of medical office experience.
2. Five (5) or more years of experience working with the Public or Community agencies.
3. Experience working Women’s Health, Dental, Immunization and WIC.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

 I  nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

BROWARD COUNTY

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.