SENIOR CLERK - 64061756

Requisition No: 861993 

Agency: Department of Health

Working Title: SENIOR CLERK - 64061756

 Pay Plan: Career Service

Position Number: 64061756 

Salary:  $41,920.00 ANNUALLY 

Posting Closing Date: 10/06/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH

SENIOR CLERK - 64061756

DENTAL

INTERNAL AGENCY OPPORTUNITY

This position requires you to work on site at one of our facilities located throughout Broward County.

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

POSITION DUTIES & RESPONSIBILITIES:

This position is responsible for the data input and clerical/receptionist functions for a specific dental clinic. The position requires maintenance of unique records, files, reports, patient records and related dental correspondence associated with the assigned clinic. The patient scheduling/eligibility determination/clerical/data entry/records manager/receptionist functions and related policies and procedures which follow general health department guidelines, will be established and directly supervised by the Senior Dentist.

Serves as Receptionist/Senior Clerk for assigned Dental Clinic

1. Prepare, from the computer, a daily patient schedule and a patient record pull list for the next clinic session. Initiate patient records for all new patients.

2. Make clinic appointments for all patients, new and repeat, using the computer-scheduling module.

3. Gathers medical and dental history information by guiding the patient in filling out a new patient record set, along with the appropriate recall cards, and registers the patient in the computer. (Request medical record data as required from medical provider when requested or when new patients are registered.)

4. Verify any changes in the patient's situation, such as address, phone number, (Case Manager,) Medicaid status or changes in medical/dental history and note it in the chart for the dentist.

5. Verify every patient's Special Group code on the record and in the computer on each appointment.

 6. When applicable, verify patient's Medicaid number via the current on-line verification system, and record the number in the computer and on the patient record, noting the date verified the entry.

 7. Collect encounter forms daily and put in locked interoffice blue bag to be sent to the billing office for processing daily.

 Establish the patient's next clinic visit, in the computer, according to directions received from the dentist. When the next visit is a 3, 4, or 6 months recall visit, then assist the patient in preparing a recall postcard with their name and address on the card in accordance with Operating Procedure 151-0-D-17. Impress upon the patient to keep all appointments to facilitate the completion of their dental treatment.

Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge and understanding principals and importance of customer service.
• Ability to speak clearly and politely.
• Knowledge of HIPPA rules and regulations.
• Skill in operating a personal computer.
• Ability to operate general office equipment.
• Ability to follow office procedures & practices.
• Ability to organize & maintain filing systems.
• Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing.
• Ability to establish & maintain effective working relationship with others.
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures.
• Ability to prioritize individual workload.
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc.
• Ability to locate information that is listed alphabetically & numerically.
• Ability to follow instructions.
• Ability to review data for accuracy & completeness.

MINIMUM QUALIFICATIONS:

1. Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
2. Current employee of Florida Department of Health. Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.
3. Valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes.
4. Experience with the following software.HMS, Outlook, Eaglesoft.
5. Experience utilizing Microsoft software, e-mails, scanner, and other office equipment.
6. Experience handling confidential patient information.

PREFERRED QUALIFICATIONS:

1. At least three (3) months experience working in a children’s dental practice in a public health setting.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I   nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

BROWARD COUNTY

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.