827627-Florida Commerce-DVOP GOVERNMENT OPERATIONS CONSULTANT II - 40045053

Requisition No: 827627 

Agency: Commerce

Working Title: 827627-Florida Commerce-DVOP GOVERNMENT OPERATIONS CONSULTANT II - 40045053

 Pay Plan: Career Service

Position Number: 40045053 

Salary:  $42,776.74 annually 

Posting Closing Date: 05/06/2024 

Total Compensation Estimator Tool

Job Type:  Full Time/Career Service

Position Location:  Fort Myers, Florida

Interviews will be conducted either face-to-face, telephone or virtual.

TO BE CONSIDERED FOR THIS POSITION, RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE IN YOUR RESUME AND/OR BASED ON YOUR SUBMITTED APPLICATION.

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.

CareerSource Southwest Florida is the workforce development for Lee County, Charlotte County, Collier County, Hendy County and Glades County.  CareerSource Southwest Florida partners with local businesses, elected officials, and education leaders to improve workforce training and employment opportunities.  CareerSource Southwest Florida matches talented job seekers to employers.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at DEO that fit their skill sets.

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let DEO’s mission become yours. To find out more about us, click on the link : http://www.floridajobs.org/

The Work You Will Do:

The Disabled Veterans’ Outreach Program (DVOP) Specialist works on a Florida Commerce team within CareerSource Southwest Florida.  The DVOP Specialist will conduct outreach and facilitate placements to meet the employment needs of eligible veterans and eligible spouses entitled to benefits, in accordance with priorities as determined by the Federal Department of Labor.  You will coordinate with the Department of Veteran Affairs Vocational Rehabilitation and Employment (VRE) counselors to provide case management assistance to VRE (Chapter 31) special disabled Veterans and other Veterans with significan barriers to employment (SBE).

The Difference You Will Make:

The Disabled Veterans’ Outreach Program Specialist will provide outreach to local organizations, such as, but not limited to local colleges, technical training centers, apprenticeship programs, and community based (non-profit - including faith-based) to educate the organizations serving Veterans on how to identify veterans with significant barriers to employment SBEs’ and to refer veterans to the Disabled Veterans Outreach Program Specialist located at the CareerSource Southwest Florida Centers for services.

Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

Fort Myers is a city in and the county seat and commercial center of Lee County, Florida, United States. It located in Southwest Florida that is situated on the Gulf Coast south of Tampa and is popular for its white sandy beaches, shell hunting on the islands, fishing, subtropical landscape including the Everglades, and winter resort economy.  Visiting here you can learn about two of the nation’s most famed inventors and business leaders, Henry Ford, and Thomas Edison, and visit their winter estates, now museums. Cape Coral-Fort Myers and the Naples-Marco Island Metropolitan areas provide many opportunities for business growth and shopping. Major baseball teams, Boston Red Sox and Minnesota Twins, winter here in Fort Myers. Experience the history and the wildlife in the many parks and sanctuaries in this area of Florida!  

WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK!!

* State Group Insurance coverage options+                                               * Retirement plan options, including employer

   (health, life, dental, vision, and other supplemental options)                    contributions (FYI, please click www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year                              * Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)                          * Flexible Spending Accounts          

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)    * Ongoing comprehensive training provided             

* Career Growth                                                                                           * Highly skilled, professional environment                 

+For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:  $20.57 hourly; $3,564.74 monthly and $42,776.74 annually

Your Specific Responsibilities:

This position serves as a Disabled Veterans’ Outreach Program (DVOP) Specialist responsible for providing outreach and facilitate placements to meet the employment needs of eligible veterans and eligible spouses entitled to benefits, in accordance with priorities as determined by the Federal Department of Labor. Confer with supervisor to assist in identifying improvement processes and develop solutions for JVSG program.

Receives immediate supervision from Senior Management Analysts Supervisor-SES. and/or center supervisor. 

Core services to individuals as required, including but not limited to:

Performs duties set forth in Title 38 of the United States Code (U.S.C.), Veterans Program Letter (VPL) 03-14 and VPL 03-14 Changes 1 & 2 through a case management process. The following duties are included in this code:

• Consults with federal, state, and local officials on matters applicable to serving eligible persons as a DVOP.
• Conducts comprehensive and specialized assessments to eligible persons and develops an individual employment plan to identify the employment goals, appropriate objectives, and services for participants that will lead to sustained careers and lasting self-sufficiency.
• Provides individualized case management to eligible veterans and eligible spouses  with Significant Barriers to Employment (SBEs), including: supervising group career counseling to promulgate knowledge of veteran resources and local initiatives created to address barriers limiting employment opportunities and to promote peer support; conducting individual counseling and career planning with a goal of long term employment and self-sufficiency; providing short-term pre-vocational services that may include development of learning skills, communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct to prepare individuals for unsubsidized employment or training.
• Evaluates community organizations to assess and leverage assets that can be utilized to mitigate individual barriers of eligible persons within case management.
• Coordinates with the U.S. Department of Veterans Affairs (VA) Intensive Service Coordinator (ISC) to provide case management assistance to Vocational Readiness and Employment (VR&E), (Chapter 31) special disabled Veterans and other Veterans with SBEs.
• Assures compliance inside the Florida Commerce (FC) management information system by recording accurate and complete case management activities and case notes.
• Reviews programs, services, forms, reports, analyzes data for compliance with state and federal statutes, policy and regulations and confers with management and users to identify problems and improvements.
• Mentors new DVOP specialists, VA Work Study students (internship students), and SkillBridge interns on procedures, forms, and reports according to organizational policy.
• Provides outreach to local organizations, such as, but not limited to local colleges, technical training centers, apprenticeship programs, and community based (non-profit - including faith-based) to educate the organizations serving Veterans on how to identify veterans with SBEs’ and to refer veterans to the Disabled Veterans Outreach Program Specialist located at the Career Center for services.
• Performs other veteran duties IAW the Jobs for Veterans State Grants as required.

Knowledge, skills, and abilities, including utilization of equipment, required for the position:

• Knowledge of applicable regulations, Veteran Program Letters, state and local guidance, and programs/opportunities for veterans and covered persons (i.e. Federal Bonding program, Federal Work Opportunity Tax Credit Eligibility, etc.).
• Knowledge of the laws governing veterans’ preference in employment and workforce services.
• Knowledge of veterans’ re-employment rights.
• Knowledge of entitlement and priorities of veterans for medical and surgical services in veteran hospitals.
• Working knowledge using Microsoft Office applications, including Word, Excel, PowerPoint.
• Knowledge of basic sales principles and skills.
• Knowledge of workforce plans and business/management principles.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of the principles and techniques of effective customer service.
• Knowledge of the basic principles of counseling and case management.
• Skilled in group presentations or workshop instruction and/or facilitation.
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Ability to provide excellent customer service.
• Ability to promote and market the Career Center.
• Ability to deal with the public in a tactful, courteous and effective manner. 
• Ability to work effectively as part of a team.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize problem-solving techniques.
• Ability to conduct effective interviews.
• Ability to work independently by planning, organizing and coordinating work assignments.
• Ability to prepare reports to include recording, evaluating and analyzing data.

Ability to understand and apply applicable rules, regulations, policies and procedures.

Interpersonal Skills:

• Energetic personality, positive attitude, and a high level of commitment to helping and serving veterans with significant barriers to employment (SBE’s).

Organizational Skills:

• Time management skills and excellent verbal and written communication skills.
• Case management skills (monitoring, documenting services and outcomes).

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.  

Other job-related requirements for this position:

• Appointment to this position must be made in the order of preference provided by Public Law 100-323, as follows:  First to qualified service-connected disabled veterans; then, if no such disabled veteran is available, to qualified eligible veterans; and if no such eligible veteran is available, to qualified persons (as defined in 38 U.S.C.)  Applicants applying via the Internet must ensure that required military documentation, DD form 214 and/or current US Department of Veterans’ Affairs (VA)/ Defense letter reflecting character of discharge is submitted prior to closure of job announcement.
• IAW the Veterans Benefit Act of 2010, 38 U.S.C § 4102(A)(c)(8)(A) requires all newly hired DVOP specialists are required to satisfactorily complete Jobs for Veterans State Grant (JVSG) training delivered by the National Veterans Training Institute (NVTI) within 18 months after the date of employment.
• The incumbent must possess or obtain certification as a Workforce Professional Tier1 within one year of employment in the position. 
• Required to travel locally and must furnish own transportation.  

Minimum –

• High school diploma.
• At least one year of customer service experience.
• The incumbent must possess or obtain certification as a Workforce Professional Tier1 within one year of employment in the position. 
• The selected candidate may be required to work weekends, or after regular work hours at hiring events or community meetings once or twice a month.

.

Preferred –

• Candidate with more than one year of experience customer service experience.
• Candidate with a degree in a related field.
• IAW the Veterans Benefit Act of 2010, 38 U.S.C § 4102(A) (c)(8)(A) requires all newly hired DVOP specialists are required to satisfactorily complete Jobs for Veterans State Grant (JVSG) training delivered by the National Veterans Training Institute (NVTI) within 18 months after the date of employment.
• The incumbent must possess or obtain certification as a Workforce Professional Tier1 within one year of employment in the position. 

VETERANS PREFERENCE:  Pursuant to Chapter 295, Florida Statues, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD form 214 member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of vacancy announcement. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.