838132 EMPLOYMENT SECURITY REPRESENTATIVE I - 40045052

Requisition No: 838132 

Agency: Commerce

Working Title: 838132 EMPLOYMENT SECURITY REPRESENTATIVE I - 40045052

 Pay Plan: Career Service

Position Number: 40045052 

Salary:  $36,050.04 annually 

Posting Closing Date: 10/09/2024 

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JOB TYPES:       FULL TIME

Position Location:  Fort Myers (relocation benefits are not available for this position) 

Interviews will be conducted either face-to-face, telephone or virtual:  TO BE CONSIDERED FOR THIS POSITION, REPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE IN YOUR RESUME AND/OR BASED ON YOUR SUBMITTED APPLICATION.

Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Employment Security Representative I (ESR I) is a professional position with Florida Commerce which promotes employment and training programs alongside of the Workforce Development Board frontline staff.  You will focus on placement services for career seekers using Employ Florida (EF), job boards, local newspapers, and community resources.  Ensures quality referrals are based on employer defined skill sets and requirements.  Employers are provided job order services, job creation, updates, placement verifications, follow-up and hiring events.  You will make sure career seekers and employers understand all services provided by CareerSource Southwest Florida.

The Difference You Will Make:

You will provide services that are adequately documented in Employ Florida (EF) and make sure job seekers are obtaining and retaining employment and assist local employers to attract and retain highly qualified candidates.  You are responsible for focusing on work demands and customer service in a diverse environment.  Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiency.  Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

Fort Myers is a city in Lee County that is in Southwest Florida that is situated on the Gulf Coast south of Tamp.  It is popular for its white sandy beaches, shell hunting on the islands, fishing, subtropical landscape including the Everglades, and winter resort economy.   Visiting here you can learn about two of the nation’s most famed inventors and business leaders, Henry Ford, and Thomas Edison, and visit their winter estates, now museums.  Cape Coral-Fort Myers and the Naples-Marco Island Metropolitan areas provide many opportunities for business growth and shopping.  Major baseball teams, Boston Red Sox and Minnesota Twins, winter here in Fort Myers.  Experience the history and the wildlife in the many parks and sanctuaries in this area of Florida!  You will work within a state having no state income tax for residents of Florida.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

(Those highlighted in red remove for OPS advertisements)

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay: $36,050.04 Annually

Your Specific Responsibilities: The Employment Security Representative I perform work in CareerSource Southwest Florida Fort Myers Center that provides services to employers and other career seekers in a workforce office setting.  Activities include the following: 

• Interviews and assesses customer needs, education, knowledge, job skills and abilities, and registers applicants as appropriate. 
• Assess the needs of customers to determine the eligibility of applicants and refer to services such as Supplemental Nutrition Assistant Program (SNAP), Welfare Transition Program, Ticket to Work, Job Youth Programs, Veterans Services, In House Hiring Events, etc.
• Perform accurate, timely required data collection functions and ensure proper entry in Employ Florida; monitors performance and production reports to ensure that relevant performance standards are met.
• Provides instructions and assistance to customers utilizing services, systems and information available in the Resource Room, along with other related computer data and programs.
• Refers customers to job openings, training opportunities, and other employment-related services as appropriate. 
• Instruct jobseekers one-on-one and/or group settings by conducting employability skills workshops on presenting a positive image, how to effectively access job openings, completing applications, resume assistance, interview and networking techniques, etc.
• Provides labor market information and other employment related supportive services as appropriate. 
• Ensures that all services provided are adequately documented in Employ Florida (EF) and makes certain job-seekers and/or employers understand the extent of CareerSource services
• Processes job orders using information from employers to compile job descriptions, accurately codes each opening by occupation and industry, and performs file searches to identify qualified candidates (job matching) for job orders listed. 
• Monitors job openings and verifies referral results with employers. 
• Calls employers to promote office programs and make job development contacts when appropriate.
• Identifies and recommends to the immediate supervisor actions and services needed to maintain compliance with established regulations, directives, and procedures.
• Provides personalized services for Recruitment Agreement employers.
• Performs other related duties as required in a "seamless" service delivery system.

Required Knowledge, Skills, and Abilities:

• Knowledge/experience using Microsoft applications (Word, Excel, PowerPoint, and Outlook) and other similar software.
• Knowledge of employment development or placement principles.
• Knowledge of the principles and techniques of interviewing and counseling.
• Knowledge of the methods of data entry and collection.
• Knowledge of the principles and techniques of effective communication.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to conduct effective interviews.
• Ability to make presentations in group or individual settings.
• Ability to work relatively independently at times and with supervision as needed.
• Ability to be self-motivated with good time management.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to record, collect, evaluate and analyze data.
• Ability to read and understand reports, documents and other written materials.
• Ability to work independently by planning, organizing and coordinating work assignments.
• Ability to listen effectively.
• Ability to utilize problem-solving techniques.
• Ability to work effectively as part of an inter-organizational team.
• Ability to learn and use other applicable State of Florida and/or CareerSource Southwest Florida computer systems.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• The incumbent must possess or obtain certification as Florida Certified Workforce Professional Tier 1 training within six (6) months of employment in the position.
• Required to travel locally and throughout Region 24 (Charlotte, Collier, Glades, Hendry and Lee counties) which may necessitate the use of a personal vehicle.

Preferred –

• Four years related work experience in employment, counseling, social services, or related fields.

• One (1) year of professional or nonprofessional experience in areas related to employment such as job placement, veteran's service, administrative, sales, marketing, and interviewing, job development, job analysis, counseling or other career services function or equivalent that may substitute on a year-to-year basis for the preferred college education.
• Three (3) years of customer service experience.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.