841184- Florida Commerce- OPS EMPLOYMENT SECURITY REP II - 40099879

Requisition No: 841184 

Agency: Commerce

Working Title: 841184- Florida Commerce- OPS EMPLOYMENT SECURITY REP II - 40099879

 Pay Plan: Temp

Position Number: 40099879 

Salary:  $20 hourly 

Posting Closing Date: 11/29/2024 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /OPS ESRII      

POSITION LOCATION:      Fort Myers, FL (relocation benefits are not available for this position) 

OPS Employment Security Representative II

This position will be used for multiple vacancies.

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

• Ensure full compliance with state, federal, or local policy by entering staff assisted service codes, case notes and uploading customer documents to the document management system.
• Assess customers’ needs to determine the eligibility of applicants and provide referrals to services such as, Migrant Seasonal Farm Workers (MSFW), Veteran Employment Services, Workforce Innovation & Opportunity Act (WIOA), Welfare Transition (WT), Supplemental Nutrition Assistance Program (SNAP), Federal Bonding, and other initiatives.
• Assist with Re-Employment Services and Eligibility Assessment (RESEA) by printing and emailing letters, making initial contact by telephone, follow-ups and resulting of events in EmployFlorida.
• Assist with registration at job fairs, hiring events, center orientation, schedule and confirm  initial appointments, and updating Team outlook calendars.
• Assist with employability workshop bookings and update employability workshop calendar on the website.
• Instruct job seekers one-on-one or in group settings by conducting employability skill workshops on presenting a positive image, provide information on ow to effectively access job openings, completing applications, resume assistance, interviewing and networking techniques, etc.
• Assist  customers in the Resource Room with completing a full registration on EmployFlorida website to include background, resume, virtual recruiter, and recording Wagner-Peyser service codes and case notes.

Required Knowledge, Skills, and Abilities:

• Must be proficient in the Microsoft Suite (Word, Excel, and PowerPoint).
• Knowledge of the methods of data collection.
• Knowledge of the principles of techniques of effective customer service and the ability to provide excellent customer service.
• Knowledge of EmployFlorida and other web based self-help products.
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to deal with the public tactful, courteous, and in an effective manner.
• Ability to record, collect, evaluate and analyze data,
• Ability to work in a culturally diverse environment.
• Ability to read, write and understand reports, documents, and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to work effectively as part of an inter-organizational team.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Successful completion of the Florida Certified Workforce Professional Tier 1 training within 6 months of hire.
• Duties and responsibilities of this position must be performed at the official work site of Florida Commerce.
• Travel may be required to travel.

Preferred:

• A bachelor’s degree from an accredited college or university and/or ;
• A minimum of 2 to 3 years of customer service experience in areas related to employment security:  such as sales, marketing, interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year for year basis.

Pay:  $20 hourly

Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

The OPS Employment Security Representative II is a professional position that provides specialized employment services to individuals needing more complex assistance.  You will be responsible for prioritizing work demands with a focus on customer satisfaction.  You will be responsible for the registration tables at all hiring events to ensure that job seekers are fully registered and have been provided with a triggering participation service code.  You will ensure that all services provided are adequately documented in EmployFlorida and make certain job seekers understand all services provided by CareerSource Southwest Florida.

The Difference You Will Make:

You will impact Florida citizens by assisting job seekers with employability skills, registering for appropriate workshops and recording Wagner-Peyser services of completed activities.

Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:  

Fort Myers is a city in Lee County that is in Southwest Florida that is situated on the Gulf Coast south of Tampa.  It is popular for its white sandy beaches, shell hunting on the islands, fishing, subtropical landscape including the Everglades, and winter resort economy.   Visiting here you can learn about two of the nation’s most famed inventors and business leaders, Henry Ford, and Thomas Edison, and visit their winter estates, now museums.  Cape Coral-Fort Myers and the Naples-Marco Island Metropolitan areas provide many opportunities for business growth and shopping.  Major baseball teams, Boston Red Sox and Minnesota Twins, winter here in Fort Myers.  Experience the history and the wildlife in the many parks and sanctuaries in this area of Florida!  You will work within a state having no state income tax for residents of Florida.  

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.