HEALTH SERVICES REPRESENTATIVE - 64085050

Requisition No: 852955 

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64085050

 Pay Plan: Career Service

Position Number: 64085050 

Salary:  $39,000.00 to $39,000.00 

Posting Closing Date: 05/19/2025 

Total Compensation Estimator Tool

This is a Career Service Health Services Representative position working in the Lee County Health Department.

This Health Service Representative position at the Department of Health in Lee County is under the supervision of the Nursing Program Specialist. The Health Service Representative position involved primarily in the control and prevention of Tuberculosis.  This employee is at risk for blood borne pathogens. This position has access to the following information Sets:  Medical Records, HMS, HIV, Immunizations, Lab, Refugee Health, and Tuberculosis (TB).  This position serves a large population of Spanish speaking clients and employee may be required to perform interpreter duties, if bi-lingual. This employee is required to have an annual assessment, which may require a TB screening.  This position works closely with the Senior Community Health Nurse/TB Nurse Case Manager and other team members to ensure all TB patients’ files are opened, followed, and closed appropriately.  Incumbent will be able to perform phlebotomy and administer TB skin test after completing the appropriate training. This employee may provide interpreting, as needed, to facilitate patient services.

Responsible for organization and maintenance of records, filing, scanning, retrieval, and overall maintenance of confidential records for the Tuberculosis (TB) electronic records. This position serves as the referral entry point for TB cases, suspects, LTBI and Interjurisdictional Notifications. Incumbent will register all incoming referrals in HMS and scan any documents into HMS. After registration and scanning, will refer patient to appropriate TB nurse for follow-up and appointment scheduling. Will maintain a checklist of documentation for each referral, assuring completeness of medical records received from referral source and will contact referral source to obtain needed documentation.

Responsible for Video DOT Program operation. After TB Nurse Case Manager determines eligibility of patients for video DOT and contacts TB Section to obtain state phones for video DOT. Maintains inventory of phones assigned. Reviews patient video DOT, assuring it meets video DOT protocol for completion for both live and store-it -forward video DOT. Documents completion of video DOT in HMS.

Responsible for tracking and completion of all TB Contact Investigation documentation in HMS under the guidance of TB Nurse Case Managers. Tracks completeness of Contact Investigation and reports needed actions for each active or suspect case contact investigation at TB Case conferences. Assists in documentation of TB Contact Investigations as directed by TB Nurse Case Manager.

Provides clerical support for the Refugee Health and TB Programs.  May assist refugees to set up appointments within programmatic deadlines and verify refugee documentation.

Serves as a back-up for and assists TB DIS during peaks times with DOT, field visits, and contact investigation including      distributing and collecting sputum cans, performing TB screening tests, and phlebotomy as directed by TB Nurse Case Manager. Assists with the distribution of TB Control Incentive and Enabler vouchers to patients and orders nutritional supplement supply based on physician’s orders.

Prepares daily report of missed TB clinic appointments. Independently completes routine correspondence for the program. Prioritizes work assignments as required. Communicates and follows administrative and clerical policies and procedures.

The position provides oversight of the two TB Program vehicles maintenance needs, overall operability, cleanliness, and planning for vehicle budgetary needs for the current and next budget cycle. Maintains the mileage log.

Meet deadlines for submission of EAR’s, timesheets, and other items requested.  Attends staff meetings and in-service trainings.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of general office procedures and practices.
• Knowledge of correct spelling, punctuation and grammar usage
• Knowledge of standard business formats and styles for letters and business forms
• Skill in operating a personal computer
• Ability to operate general office equipment
• Ability to follow office procedures and practices
• Ability to organize and maintain filing systems
• Ability to handle telephone calls in a courteous and effective manner
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationship with others
• Ability to understand, interpret and apply applicable rules, regulations, policies and procedures
• Ability to prioritize individual workload
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc.
• Ability to work with occasional loud noises
• Ability to locate information that is listed alphabetically and numerically
• Ability to follow instructions
• Ability to review data for accuracy and completeness
• Ability to work independently or with minimal supervision.
• Ability to work indoors with occasional temperature changes

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): N/A

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural.
• This position will abide by all state and federal laws, rules, and DOH policies and procedures.
• Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.
• Possesses high school diploma or GED
• This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential
  information. Background screening is a condition of employment.
• Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position.
• This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP 50-10.

Working hours: Working hours: (A) Daily from 8:00 A.M. to 5:00 P.M. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) May be required to work additional hours as needed.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Fort Myers

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.