OPERATIONS ANALYST I - 37001897

Requisition No: 832095 

Agency: Environmental Protection

Working Title: OPERATIONS ANALYST I - 37001897

 Pay Plan: Career Service

Position Number: 37001897 

Salary:  $38,065.56 Yr. - $39,207.48 Yr. 

Posting Closing Date: 07/14/2024 

Total Compensation Estimator Tool

OPERATIONS ANALYST I

 State of Florida

Department of Environmental Protection

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to create strong community partnerships, safeguard Florida’s natural resources and enhance its ecosystem. 

The Work You Will Do:

This position is responsible for Department communications through the district office portal, providing administrative support to Permitting, Compliance Assistance Program, Business Planning, Program Support and Citizen Services to assist in meeting their objectives. This position is a position of trust.

The Difference You Will Make:

The Florida Department of Environmental Protection protects, conserves, and manages the state's natural resources and enforces its environmental laws.  Each position works together as a whole to advance Florida's position as a world leader in protecting natural resources while growing the states

How You Will Grow:

DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

Where You Will Work:

South District - The South District Office is located in Fort Myers. Fort Myers is popular for its great beaches that line the Gulf Coast, shopping and fishing.  Attractions include the historic Henry Ford and Thomas Edison estates, downtown Fort Myers, with its many restaurants and nightlife, as well as nearby Naples and the islands of Captiva and Sanibel. It is a sports enthusiast haven as the Spring Training home of the Boston Red Sox and Minnesota Twins. The South District covers 8 counties (Lee, Collier, Charlotte, DeSoto, Sarasota, Hendry, Glades and Highlands).

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

To learn more about different DEP career opportunities, visit https://floridadep.gov/adm/hr/content/career-opportunities-0

Pay:

$38,065.56 Yr. - $39,207.48 Yr.

Your Specific Responsibilities:

Work Product

Ensures all Department communications from the South district to media, legislative offices and other entities of heightened public concern are consistent with Department policy, grammatically correct, clear and messaged appropriately.  Handles calendaring and communication efforts for all offsite venues involving district leadership. Prepares talking point and assists with all outreach projects to ensure consistency with Department policies and agendas.  Secondary duties typically includes performing the following administrative activities: processing and routing of permit applications and other regulatory documents in order to achieve time-to-process metrics, providing exceptional customer service (i.e. greeting customers, answering and routing incoming calls, processing e-files, scanning and uploading e-files), corresponding and interacting with staff and the public, operating office equipment, picking mail and working closely with others in a team setting, supporting district operations and participating in work flow improvement initiatives. Assist in IT issues and back up our primary IT team member.  Provides technical assistance to district personnel on computer software and hardware problems. Assists with CRA responsibilities and revising/deleting of Oculus records.

Team Work

Demonstrate support of Department leadership through actions and words when representing the Department. Provide, receive, and act upon both internal and external feedback in a positive manner and respectfully offer constructive counsel to peers, subordinates, and managers. Complete work assignments enthusiastically, with diligence and care.  Maintain active and productive participation in meetings and discussions. Identify solutions to problems and provide them along with any innovations to management without creating conflict. Amplify and contribute to the Department strategic goals and values. Arrive to work on-time, appropriately groomed and attired for the workplace, keep a set work schedule, and maintain focus on assigned tasks regardless of outside issues. Positively embrace change, productively and proactively communicate concerns to management, and take personal responsibility for promoting and ensuring organizational success.

Customer Service

Identify and meet the needs of both internal and external customers in order to provide excellent customer service. Communicates proactively in a clear consistent manner. The incumbent is expected to be helpful, cooperative, polite, respectful, and concerned at all times in their interactions with customers when representing the Department.

Outreach, Efficiencies, and Cost Savings

Support, participate, and assist in external outreach events (compliance assistance workshops) assists facility to reduce regulatory burden and enhance relationships with the Department’s stake-holders or general public. Identify potential areas to improve procedures. Offer and participate in solutions to improve workplace efficiencies and result in a cost savings.

Training and Safety

Participate and assist with internal training events/activities to gain the essential skills needed to perform job duties. Consistently follow safety protocols and notify management of any potential safety hazards. This includes participating in safety events, job shadowing, on the job training, and team building initiatives as directed by management. Self-advocate for training and partner with appropriate district staff to learn about multiple DEP program areas. Achieve zero accidents and zero loss work time accidents.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to manage time and produce work products that meets or exceeds expectations.
• Ability to plan, organize, coordinate and ensure proper completion of work assignments in accordance with established procedures and guidance.
• Ability to multi-task and respond appropriately to varying priorities and task complexities.
• Ability to organize and accurately process e-file records, update databases and other tracking instruments  .
• Ability to troubleshoot, offer solution-oriented recommendations and solve problems regarding process improvements within established parameters.
• Ability to orderly compile and analyze data for use in decision making and process improvements. 
• Ability to perform basic mathematical calculations.
• Skilled in the use of Outlook, Microsoft Word, Excel and PowerPoint programs to complete assignments, communicate with coworkers and produce work products that meet customer expectations.
• Ability to follow general office procedures, guidelines, policies and practices.
• Ability to operate general office equipment (i.e. multi-function copier, VOIP phones, postage meters, large scale scanners, hands-free headsets, personal computer, laptop, etc.). 
• Knowledge of distributed processing operations, software, procedures and equipment. 
• Knowledge of computers, peripheral equipment, software and telephone hardware and software.
• Ability to identify and resolve basic problems with computer systems, hardware, software and telephones.
• Ability to accurately prepare written correspondence using standardized business formats, correct spelling, proper punctuation and grammar usage.
• Ability to effectively communicate verbally and in writing.
• Ability to function as receptionist, telephone operator and greeter.
• Ability to communicate and interact with the public and others in a courteous, productive and tactful manner. 
• Ability to establish and maintain effective working relationships with others. 
• Ability to work independently or in a team setting in an efficient and effective manner.
• Ability to travel and maintain a valid Florida Driver’s license.
• Able to lift items weighing up to 20 pounds (i.e. hard copy records, computers, monitors, etc.)
• Ability to obtain and pass a Background and Fingerprint Check

Preferred Qualifications

1. Knowledge of Continuous Process Improvement and LEAN methodologies
2. Skilled in Web Management
3. Skilled in the use of Access
4. Knowledge of the principles, practices, and techniques of computer programming and/or computer systems analysis.
5. Multilingual in English and Spanish, Creole or German

Minimum Qualifications:

1. Valid Driver License.
2. Travel may be required, including overnight.
3. The ability to successfully complete a Level 2 State and National criminal history background check.

Working hours: (A) Daily from Monday to Friday - 8:00 a.m. to 5:00 p.m. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) FLEX SCHEDULE

BACKGROUND SCREENING REQUIREMENT: This position is designated as a Position of Special Trust in accordance with DEP-422 (Positions of Special Trust or Responsibility). Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.

To learn more about the DEP South District office, please access the following link: https://floridadep.gov/south

Contact Information:

Amanda Ades

South District DEP

2295 Victoria Avenue, Suite 364

Fort Myers, FL  33902 

(239) 344-5652

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_ER@dep.state.fl.us

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.