OPERATIONS ANALYST II - 37010147

Requisition No: 863766 

Agency: Environmental Protection

Working Title: OPERATIONS ANALYST II - 37010147

 Pay Plan: Career Service

Position Number: 37010147 

Salary:  $3,714.85 Mo. / $44,578.20 Yr. 

Posting Closing Date: 10/27/2025 

Total Compensation Estimator Tool

OPERATIONS ANALYST II

State of Florida

Department of Environmental Protection
This position is located in Fort Myers, FL

Position Overview and Responsibilities:

• The Florida Department of Environmental Protection protects, conserves and manages the state’s natural resources and enforces its environmental laws. Each position works together as a whole to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy.
• This is a highly independent position responsible for a wide range of complex administrative duties within the South District’s Business Planning Administrative (BPA) team.  This position provides full-performance-level administrative support for both the South District’s Permitting Program and the Compliance Assistance Program (CAP).  The incumbent conducts organizational studies and evaluations of office procedures, offers technical assistance, and develops strategies to improve operational efficiency. They are expected to apply principles of Continuous Improvement to reduce waste, enhance processes, and deliver value-added services to all customers. In carrying out the duties of this position, the incumbent is expected, at all times, to be aware of and abide by the Department’s Standards of Conduct, as well as any other departmental and/or work unit rules, directives, policies, procedures, and/or general orders applicable to performing the duties of this position. This position is a position of trust.

Permitting Program Support

Provides administrative support for complex actions of the regulatory permitting programs. Coordinates with permitting supervisors and assigns workload to permit processors. Provides weekly reports to the supervisors and the permit processors as requested.  Analyzes workload data to identify issues and recommends improvements to the supervisors. Processes incoming applications and correspondence. Organizes and uploads applications and documents into e-folders and databases and maintains electronic files. Send applications to commenting agencies and maintain mailing lists.  Prepares outgoing correspondence. Conducts database research and performs accurate updates.  Assist customers by providing status updates and responding to information requests. Coordinates permitting activities with Permitting Management staff, the BPA Operations & Management Consultant (O&MC) Manager, and other BPA team members to ensure efficient workflow. 

Compliance Assistance Program (CAP) Support

Provides administrative support for multifaceted actions of the regulatory CAP compliance programs. Maintains a working knowledge of CAP functions and databases.  Receives complaints, conducts research, and updates the complaint tracker.   Monitors compliance inboxes, updates databases, uploads documents, and routes information to CAP staff. Coordinates the review of compliance activities, Monthly Operating Reports (MORs), and Discharge Monitoring Reports (DMRs). Maintains log of open enforcement cases, tracks payments due and reviews the Legal Case Tracking (LCT) system. Updates inspection and enforcement tracking databases, prepares monthly performance reports, and trains staff on database usage. Finalizes enforcement documents for issuance and upload, and updates databases. Assists customers, provides complaint and enforcement status updates, and coordinates with CAP Management, the BPA O&MC Manager, and other BPA team members to promote streamlined operations. 

Business Planning Support

Works closely and cooperatively with the BPA O&MC Manager, District management, and other BPA team members to ensure the BPA team provides administrative services to allow the South District to operate smoothly and efficiently. Coordinates with Communications and the District’s Public Information Officer to fulfill public records requests. Provides feedback on customer service, process improvements, and organizational efficiency. Maintains proficiency in programmatic changes and BPA processes, implements total quality management (i.e. continuous improvement) and LEAN methodology, and conducts outreach with the regulated community to clarify procedures and promote the use of DEP’s web-based services. 

Assists with Cash Receiving Application (CRA) responsibilities by receiving, logging, safeguarding, and depositing checks, linking funds to appropriate accounts, and processing fee requests and check returns in accordance with revenue policies.

Assists with purchasing and procurement for South District staff. Researches product and vendor information and prepares invoices for payment using the My Florida Market Place (MFMP) eProcurement system. Works directly with vendors to resolve purchasing issues and maintains professional relationships with all vendors. Maintains a working knowledge and current understanding of all policies, procedures, and approval requirements relating to purchasing goods and services.

Assists with fleet management for the South District. Performs monthly vehicle inspections using standardized forms and checklists. These inspections include checking oil and transmission fluid levels, measuring tire tread depth, recording tire manufacturing dates, and checking tire air pressure. Ensures all vehicles are properly equipped and safe for transportation. Coordinates the maintenance and repair activities, including scheduling service appointments, transporting vehicles to and from repair facilities, and working directly with vendors to address repairs, preventive maintenance, recalls, and tire replacements.

Working hours: (A) Daily from Monday to Friday - 8:00 a.m. to 5:00 p.m. (B) Total hours in workweek 40 This position is not eligible for teleworking.

Required Knowledge, Skills, and Abilities:

• Knowledge of the terminology, principles and analytical techniques of administration and business management.
• Ability to understand and apply applicable regulations, policies and procedures relating to office and business programs.
• Ability to orderly compile and analyze data for use.
• Ability to plan, organize, coordinate and ensure proper completion of work assignments in accordance with established procedures and guidance.
• Ability to troubleshoot, offer solution-oriented recommendations and solve problems regarding process improvements within established parameters.
• Skilled in the use of Microsoft Office suite programs (Outlook, Word, Excel, OneNote, OneDrive, and PowerPoint) to complete assignments, communicate with coworkers and produce work products that meet customer expectations.
• Ability to accurately prepare written correspondence using standardized business formats, correct spelling, proper punctuation and grammar usage.
• Ability to organize and accurately process e-file records, update databases and other tracking instruments. 
• Ability to manage time and produce work products that meet or exceed expectations.
• Ability to multi-task and respond appropriately to varying priorities and task complexities.
• Ability to establish and maintain effective working relationships with others. 
• Ability to work independently or in a team setting in an efficient and effective manner.
• Ability to effectively communicate verbally and in writing.
• Ability to interact professionally with the public and others in a courteous, productive and tactful manner.
• Ability to lift items weighing up to 20 pounds.

Minimum Qualifications:

• At least 2 years of verifiable related experience in administrative/fleet/permitting or other professional related experience. Post-secondary degrees from an accredited college or university with a major in communications, public administration, or a natural or physical science may be used as an alternative for the required years of experience on a year-for-year basis. A credential evaluation report from an approved agency must be submitted along with all foreign degrees.
• Valid Driver License
• Travel is required, including overnight

Position of Special Trust Requirement:

This position is designated as a Position of Special Trust in accordance with DEP Directive 422 Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.

Preferred Qualifications:

• Knowledge of the Department’s Permitting and CAP database systems and processes.
• Knowledge of writing/reviewing/enforcing standard operating procedures.
• Knowledge of Continuous Process Improvement and LEAN methodology.
• Knowledge of Oculus and Oracle systems.

Pay:

$3,714.85 Mo. / $44,578.20 Yr.

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

Where You Will Work:

South District - The South District Office is located in Fort Myers. Fort Myers is popular for its great beaches that line the Gulf Coast, shopping and fishing.  Attractions include the historic Henry Ford and Thomas Edison estates, downtown Fort Myers, with its many restaurants and nightlife, as well as nearby Naples and the islands of Captiva and Sanibel. It is a sports enthusiast haven as the Spring Training home of the Boston Red Sox and Minnesota Twins. The South District covers 8 counties (Lee, Collier, Charlotte, DeSoto, Sarasota, Hendry, Glades and Highlands). 

The Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Tuition waivers;

• Total Compensation Estimator Tool

• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

To learn more about different DEP career opportunities, visit https://floridadep.gov/adm/hr/content/career-opportunities-0

To learn more about the DEP South District office, please access the following link: https://floridadep.gov/south

Special Notes:

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_ER@dep.state.fl.us

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at (850) 245-2511. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.