SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 64069224

Requisition No: 861842 

Agency: Department of Health

Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 64069224

 Pay Plan: Career Service

Position Number: 64069224 

Salary:  $50,000.00 to $53,000.00 

Posting Closing Date: 10/03/2025 

Total Compensation Estimator Tool

This is a Career Service Senior Human Services Program Specialist position working for the Lee County Health Department.

The incumbent in this highly responsible leadership position will be responsible for providing technical assistance to the designated county health departments (CHDs) in Area 8 with regards to control and prevention of tuberculosis (TB).  Review of each case of TB and associated contacts in the Area is the major expected deliverable.  He/she directly contributes to the Florida Department of Health (DOH) objective of reducing the rate of infectious diseases.  The position is assigned and administratively supervised by the Lee CHD.  The position’s performance evaluation will be conducted in collaboration with all the CHDs in the Area and the Bureau of TB and Refugee Health (BTBRH) in Tallahassee.  The position—as a shared resource between CHDs in Area 8—requires strong case management skills, ability to work independently, ability to manage multiple program and policy issues simultaneously, and excellent communication skills.

Surveillance Activities – Incumbent is responsible to ensure the timeliness, accuracy and completeness of TB‐related data contained in the Florida Department of Health’s (FDOH) Health Management System (HMS), the Centers for Disease Control and Prevention’s (CDC) Report of a Verified Case of Tuberculosis (RVCT) and the CDC Electronic Disease Notification (EDN) Reporting System in the assigned consortia area(s).  These duties will be achieved by:

• Completing and/or conducting a data quality assurance review of all RVCTs and EDN reports upon submission from the CHDs, rejecting submissions as necessary and communicating/educating the reason(s) for rejection to the CHD staff member assigned responsibility for completing the form locally.
• Working with appropriate CHD staff members to address issues identified by the “alerts” generated by the TB Control Section in a timely manner.
• Utilizing tools available on the restricted TB Control Section’s SharePoint site to identify and resolve incomplete reporting or documentation by the CHD, assess and share reasons for negative outcomes with CHD and provide periodic CHD‐specific performance reports, as requested or required.
• Submitting High Profile Notification Forms to the TB Control Section as required and within defined timelines.
• Generation of county‐specific demographic and performance reports as requested or warranted by CHD Directors and/or Administrators,
• Completing surveillance reports in STARS, as applicable.

Technical and On‐site Assistance/Mentoring – Incumbent will provide technical assistance as requested and warranted to local CHD staff responsible for the duties listed below in the assigned consortia area(s).  This assistance will be with, but not limited to, the following:

• Contact investigations,
• Lost and delinquent investigations (return to or initial care),
• Documentation in HMS,
• Surveillance reporting (RVCT/EDN),
• Inter‐jurisdictional Notifications (incoming and outgoing),
• Acquiring incentives and enablers,
• Identifying potential providers of temporary housing or inspection of identified housing for appropriateness,
• Recommendations for resolution of identified TB program related issues,
• Community partner outreach,
• Orienting and/or mentoring new or existing staff in all topics listed above.

Program Evaluation/Quality Improvement Activities – Incumbent will serve as a member of a multi‐disciplinary team to provide these services to the CHD.  Duties will include, but not be limited to:

• Pre‐evaluation performance assessment,
• Staff interviews and shadowing,
• Medical record auditing,
• Assistance in implementation of evaluation recommendations,
• Participation in TB case and cohort reviews,
• Provision of CHD‐specific performance feedback,
• Provision of data analysis and interpretation for program performance improvement and/or efficiencies,
• Provision of on‐site information gathering at state and federal correctional facilities related to TB suspects, cases and contact investigations in these institutions.

Compilation of quarterly activity reports providing a summation of surveillance, technical assistance and program evaluation/quality improvement activities in the previous quarter throughout the assigned consortia area(s) and submission to CHD Directors or Administrators and the TB Control Section.

Information Custodian: This position has the responsibility of being the Information Custodian for the TB Surveillance information set and, will perform related duties as defined in DOH 50-10.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of departmental policies, procedures and standards in regards to tuberculosis prevention and control.
• Knowledge of TB nurse case management principles and their practical application.
• Ability to lead teams and facilitate a coordinated response from diverse stakeholders.
• Ability to understand, apply and guide the implementation of applicable TB prevention and control rules, regulations, policies, procedures and standards.
• Ability to manage multiple tasks simultaneously.
• Ability to prepare reports, applications, documents and other written materials.
• Ability to analyze data.
• Ability to communicate effectively to a diverse groups of audiences.
• Ability to establish and maintain effective communication and working relationships with a wide range of health care agencies and interests.  
• Ability to plan, organize and coordinate work assignments
• Ability to communicate effectively
• Ability to establish and maintain effective working relationships with others
• Ability to lift and carry up to 50 pounds as needed
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time

• Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler scissors, etc.

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): N/A

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster. Man-made or natural.
• Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position.

• Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.
• This position will abide by all state and federal laws, rules, and DOH policies and procedures.
• Transporting Confidential Information: This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP 50-10.
• This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment.

Working hours: (A) Daily from 8:00 a.m. to 5:00 p.m. (B) Total hours in workweek 40 + 40 (C) Explain any variation in work (split shift, rotation, etc.) Flex-time

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Fort Myers

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.