CUSTOMER SERVICE SPECIALIST - 40045033

Requisition No: 848699 

Agency: Commerce

Working Title: CUSTOMER SERVICE SPECIALIST - 40045033

 Pay Plan: Career Service

Position Number: 40045033 

Salary:  43308.00 yearly 

Posting Closing Date: 05/30/2025 

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Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.

The Difference You Will Make:

You will provide direct workforce services to career seekers through placement services, and referral to supportive services based upon needs determined. FloridaCommerce is a fast paced working environment in which critical thinking and prioritizing are a must.

CareerSource Research Coast is chartered by the State of Florida to create and manage a workforce development service delivery system responsive to the needs of businesses and career seekers.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at FloridaCommerce that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let FloridaCommerce's mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

ADA REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; talk or hear. The employee is occasionally required to reach with hands and arms; balance, stoop, or kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

ENVIRONMENTAL FACTORS: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a fast-paced office environment with high public contact, extensive phone and computer usage. This role routinely uses standard office equipment such as phones, computers, photocopier, filing cabinets and fax machines. While performing the duties of this job, the employee is usually exposed to weather conditions. 
TRAVEL REQUIREMENTS: Generally, travel requirements of less than 25%. Travel to multiple worksites and occasional out-of-town travel to attend standard trainings that may be local, in state or out of state. Must have reliable transportation, a valid driver’s license, auto insurance and be insurable under the CSRC policy.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with FloridaCommerce’s Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Duties and Responsibilities

This is a professional interviewing and outreach work in a One Stop Career Center providing employment services to Migrant and Seasonal Farm Workers (MSFW). Must be bi-lingual (English/Spanish) in order to communicate with Migrant and Seasonal Farm Workers in their predemoninate language. Conduct outreach and assessment services to Migrant and Seasonal Farm Workers in the areas where they live, work,  and congregate. Determine employment needs through interviews. Discuss services available through the One Stop Career Centers. Provide information and assistance consistent with their needs related to benefits, training, labor market information and supportive services. Make available, and distribute concise written documets, informing workers of their rights under State and Federal Statutes and Regulations. Advise MSFW's of the Worker Complaint System. May assist in conducting Prevailing Wage Surveys.

Interview applicants and refer to available job openings and other support services as appropriate. Assist other professional staff in identifying and extending services to MSFW's in need of job referral, intensive counseling, guidance or other specialist services. Conduct job development for MSFW applicants.

Act a s liaison between MSFW customers and One Stop Career Center management regarding services, complaints and requested information. Serve as liaison between the One Stop Career Center and agencies or organizations that represent and or assist MSFW customers. Collaborates with the Farmworker Career Development Program to share resources and provide workforce services in a coordinated, seamless and customer friendly manner. Coordinates One Stop Career Center services with these agencies and organizations.

Record information, maintain records and prepare reports related to MSFW activity. May assist in conducting prevailing wage surveys. Perform other related duties as required in a "seamless" service delivery area including branch office, itinerant location or out stationed sites.

CFDA-100%- Title 20, Chapter V, Part 653, Subpart B ( Migrant Seasonal Farmworker)

Knowledge, skills and abilities, including utilization of equipment, required for the position: Must be from a MSFW background; and or speaks the predominant language of the local MSFW workforce, i.e., Spanish and or be racially or ethnically representative of the MSFW's in the service area.

• Knowledge of the principles and techniques of the effective customer service and the ability to provide excellent customer service.
• Knowledge of the basic principles of counseling and case management.
• Working knowledge/experience using Microsoft applications.
• Skilled in group presentations or workshop instruction and or facilitation.
• Ability to promote and market Career Center services.
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Ability to work effectively as part of a team.
• Ability to utilize problem solving techniques.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to conduct effective interviews.
• Ability to listen effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently by planning, organizing, and coordinating work assignments.

Other job related requirements for this postion: 

• Must become certified as a Workforce Deveopment Professional (Tier 1) within one (1) year of appointent 
• Required to travel within the LWDA and must furnish own transportation.

Working hours: (A) Daily from 8:00am to 5:00pm   (B) Total hours in work week: 40     (C) Explain any variation in work (split, shift, rotation, etc.) Hours and schedules may vary with supervisor approval.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.