FINANCIAL COUNSELOR - 64084930

Requisition No: 860947 

Agency: Department of Health

Working Title: FINANCIAL COUNSELOR - 64084930

 Pay Plan: Career Service

Position Number: 64084930 

Salary:  1,520.00 Bi-Weekly 

Posting Closing Date: 09/21/2025 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

Your Specific Responsibilities:

This position works closely with the other programs in the department, which involves the use of independent judgment and initiative to assist clients. Access to confidential records and computer access will be based on the need to know when involved in specific patient care, billing activities, assist with receiving supplies.

Collects client revenues for dental clinical services. Check in all dental clients and schedule return dental appointments including clients from the RW program. Assist scheduling RW referrals for dental services. Track and process all payments for self-paying clients. Closes register at the end of the day and prepares cash transmittal sheet to be verified before deposit. Set client payment arrangements for outstanding balances by department policies. Acting as a point of contact between departments and clients in the building. Handling inquiries and providing information to clients or customers about other programs in the building. Handles and distributes the interoffice mail.

For the medical clinic services, performs billing duties in accordance with established guidelines and procedures (DOHP56-66-18, IOP 56-66, 215.86 F.S.).  Includes billing using HMS System and sliding fee scale. Ensures proper CPT/ICD-10 coding for Medicare, Medicaid, and third-party payers. Responsible for ensuring compliance with state A/R policy and providing data as required by the A/R policy. Completes check in for testing and family planning and adult services for all clients. Answer questions regarding billing procedures and insurance billing when necessary.  Assists with training new staff as necessary. Works with Accountant I and clinic staff to ensure proper billing procedures are updated and are being followed.

Collects, verifies, and inputs all pertinent client information in both Dentrix and HMS Modules with accuracy. Ensures scanning is completed timely and accurately. Check-in all dental clients and complete the appropriate initiation forms or information required. Assist with addressing any questions from the general public. Working knowledge of operating photocopy machines, calculators, cash drawers/credit transactions, computers, printers, scanners, and all related equipment required by the position. Assist in resolving patient issues and reporting unresolved issues.

Responsible for checking all paperwork to ensure it was submitted properly and assisting with claim resubmissions. Review patient insurance claims/billing for accuracy and completeness. Act as a support person for patients who have questions on insurance issues. Responsible for reviewing, submitting, and tracking insurance authorization requests/referrals for treatment procedures to ensure payment for the agency. Respond to all fax, phone, and email requests including but not limited to requests for records, prescriptions, Head Start dental forms, etc. If bilingual, it will translate for clients as necessary. The incumbent is expected to communicate (by phone or in person) in a courteous and professional manner at all times.

Maintains required paperwork, including reviewing encounter forms for completeness; submits clinic reports on time to meet scheduled deadlines. Submits travel, invoices or receives in MFMP in accordance to FS 215.422 Prompt Payment Statue (NOTE: Persistent failure to comply with this section by any agency of the state or the judicial branch shall constitute good cause for discharge of employees duly found responsible, or predominantly responsible, for failure to comply. Assume point of contact if the office manager is not in the premises. Adhere to administrative: Timeliness and accuracy expectations.

Required Knowledge, Skills, and Abilities:

Knowledge of operating photocopy machine, calculators, cash register, computer, printers, scanners, and all related equipment required by position. Knowledge and ability to efficiently utilize HMS, Dentrix, Microsoft Office. Customer Service Skills, Organizational Skills, Ability to prioritize duties, Effective Communication Skills

Qualifications:

Minimum:

• Willing to work before, during, and after an emergency at a special needs shelter
• Customer service experience in an office setting 
• Experience doing dental check-in and registration forms for dental appointments in a clinic setting
• Experience working with the Florida statewide Medicaid managed programs
• Experience collecting and processing payments

Preferred:

• Bilingual-English/and another language
• Knowledge of Dentrix
• Recent experience working in a dental or medical front office

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Fort Pierce

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.