HEALTH SERVICES REPRESENTATIVE - 64057641

Requisition No: 859967 

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64057641

 Pay Plan: Career Service

Position Number: 64057641 

Salary:  34,760.00 -38,000.00 Annually 

Posting Closing Date: 09/09/2025 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

Your Specific Responsibilities:

The Linkage to Care Coordinator (LTC)/Disease intervention Specialist (DIS) representative is a regional position within the Area 15 and is responsible for identifying, linking newly and/or re- engaging previously diagnosed HIV-positive individuals into HIV/AIDS system of care within Area 15 (St Lucie, Martin, Okeechobee, Indian River County). This position is also expected to manage non-compliant and/or potentially non-compliant HIV positive clients. As well as acting as a Disease Intervention Specialist to provide partner services to infected individuals. The incumbent is also expected to conduct counseling and testing in the community and in the draw station/clinic setting in Area 15 (St Lucie, Martin, Okeechobee, Indian River County). The incumbent is responsible for assisting with linkage/re-engagement activities and referrals for the area by ensuring individuals are linked to care within 30 days and that linkage to care (LTC) field records in the HIV/AIDS Linkage Module and STARS are followed up on and closed out within timely manner. This position will assist with Data-to Care linkage records and assure linkages & referrals to medical, social services & treatment services. Must be Phlebotomy and Disease Intervention Specialist trained. Works under the direct supervisor of the Operations and Management Consultant ll. Must be willing to travel out of county and work before and/or after-hours including weekends. Utilizes state and county vehicle for field visits and outreaches.

Identify newly diagnosed clients, re-engages client who have fallen out of care, and assist providers, in locating non-compliant clients and bring them back into care and treatment. Ensure all newly diagnosed individuals are linked to care within 30 days. Ensures previously diagnosed are re-engaged into care within timelines, coordinate with local Regional Linkage to Care coordinator (RLC), HIV/AIDS surveillance and STD program staff to ensure Data to Care (D2C), Molecular Monitoring Project (MMP), Molecular HIV Surveillance (MHS), and Ryan White Re-engagement line list are worked in a timely manner and complete the D2C collection form to appropriate staff. The incumbent is responsible to identify barriers to care and assist HIV -positive individuals with necessary referrals and/or practical aspects of adherence such as transportation, obtaining needed medications, receiving Medicaid or private insurance, etc. Consults with public and private personnel, epidemiologists, ARMPS, infection control nurses, medical laboratory technologist, Technicians personnel and other health care providers to: (1) Stimulate case reporting, (2) Obtain information on treated cases or diagnostic determination. (3) Secure permission to apply epidemiologic process to private patients, and (4) Stimulate and educate providers by influencing the State Department of Health recommendations. Communicate regularly with RLC, HIV surveillance, STDs and other staff to assist with linkage and re-engagement activities for the area/county. Complete necessary referrals. Obtains pertinent information from medical providers or facilities regarding client care. Complete fields investigations, record searches, phone calls, and other contact attempts and enter all testing, linkage and/or re-engagement services into the Health Management System (HMS), the State Ryan White CAREWare system, STARS, Linkage To Care Module system and any other reporting systems as needed on a regular basis. Performs necessary case management activities to ensure clients stay compliant to care including but not limited to work prioritization, records documentation and management, clustering, HIV/STD testing and counseling, Ryan White Eligibility, Test and Treat linkage. Provides interview and/or re-interviews partner services for clients when DIS are unable to reach/or are unable to receive partners from, offers HIV/STD testing to other individuals that are at risk, utilizes all record searching software and electronic medical record with proper confidentiality and security, educates patients on disease concepts and referrals programs, communicates with public and private clinics, clinicians, hospitals laboratories and other health care providers to obtain demographic, medical or other specific client information and including test results, diagnosis, treatment, etc. and/or to arrange medical evaluations and treatments for a client. Attempt to have all clients enrolled in care and attended first appointment by 14 days of diagnosis. Develops appropriate materials, resources, and processes to improve the outcome and efficiency of quality care for HIV positive clients, high-risk clients, CBOs, and LTC staff. Participates in and disseminates information on trainings increase efficiency of program. Discusses each case with supervisor or designee prior to closing LTC record.

Participates in community, or impromptu screening activities by performing HIV/STDs/Hepatitis venipuncture and/or using other rapid testing techniques. Collaborates with other DOH or community partners to provide outreach counseling and testing education/presentations at all community events including detention facilities and/or in DOH clinics. Ensure complete and accurate processing of specimens and data collected. May act as an outreach lead. Prepares and maintain timely and accurate records & reports according to program guidelines and requirements. Responsible for fostering and initiating a client led support group for those clients wishing to participate in a peer led monthly activity and assist with recruitment. Utilize collaborative agencies for buy in, adverstising and assistance. Attend monthly community/staff meeting. Provide feedback to supervisor and providers through debriefing sessions. Develops appropriate materials, resources, and processes to improve the outcome and efficiency of quality care for HIV positive clients, high-risk clients, CBOs, and LTC staff. Participates in and disseminates information on trainings increase efficiency of program.

Incumbent is expected to serves as back-up to the Jail Linkage Coordinator: A) Performs direct HIV/STD/Hepatitis Counseling and Testing Services with the current preferred method (finger stick for rapid and venipuncture (blood draw) for confirmatory test on all positives)    on inmates submitting and consenting to have such tests performed in accordance with Florida Department of Health HIV/STD Testing Guidelines and processes specimen collections for submission to the State Laboratory. Performs direct Court Ordered HIV/STD counseling and testing services when required. B) Provides medical and other ancillary services within the detention facility for the purpose of coordinating services and ensuring that Jail Linkage Programmatic Services needs and goals are provided at the highest level of quality and accessible to all inmates where applicable. C) Facilitates regular HIV/STD Prevention education classes for inmates of the detention facility and distributes and collects facilitator evaluation forms and knowledge-based HIV/STD pre and posttests at the completion of each class.  D) Identify confirmatory HIV/STD Positive Test results performs original posttest counseling interviews and Partner Counseling, testing and Referral Services, and links individuals testing positive into the care system both internally within the detention facility and externally upon release in collaboration with the Linkage to Care Program. 

Maintains client confidentiality and security in accordance DOHP50-10 Inf1ormation Security & Privacy Policy Confidential Information. Records, certifies and submits EARs, Cell Phone verification, Everbridge Alerts, CSRs and timesheets per DOH policy within specified policy time frames. Participates in department and unit meetings. Performs other related duties as assigned or when required. Ensures the accuracy and completion of HIV/STD counseling and testing forms per state guidelines. Submits logs, final list of responsive external providers, businesses, appropriate organizations/venues and monthly monitoring reports to immediate supervisor.  Participates in local/ statewide, meetings, training and local committee, staff, and unit meetings.

Required Knowledge, Skills, and Abilities:

Must be able to travel in and out of county within area 15, must a valid DL, case manager experience, phlebotomy training. Self-motivated, self-starter willing to take initiative, flexible, ability in PowerPoint presentations skills, exceptional interpersonal skills, efficient in communication, good organizational and time management skills, ability to work in teams, Able to complete Linkage to Care (ARTAS) and Disease Intervention Specialist training, experience with delegating tasks, must be comfortable with talking to individuals and groups. Knowledge and experience in working with diverse communities. Ability to plan and coordinate work assignments.  Knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook).

Qualifications:

Minimum:

1. Must be willing to become Certified in Phlebotomy and complete training on Disease Intervention Specialist and Linkage to Care ARTAS training. 
2. Must be willing to travel out of county, undesirable neighborhoods and/or between counties
3. Must be willing to work before and after-hours; and during weekends
4. Must be willing to serve in special needs shelter during hurricanes and/or any other emergency duties involving natural and/or man-made emergency
5. Must have a minimum 1- year case management experience and/or patient care coordination/navigation experience       
6. Must be willing to provide services to all residents in detention facilities/jails, rehabilitation/drug addiction facilities, mental health facilities, and/or subcontractors in Area 15.
7. Must have a valid driver’s license

Preferred:

1. Certified phlebotomist and/or trained phlebotomist

2. Experience working with HIV/STD programs and/or related work

3. Experience performing file reviews and reports.

4. Experience working with detention facilities, drug rehab facilities, mental health facilities and/or related work.

5. Experience with Microsoft word, Excel, PowerPoint, and other programs.

6. Case management experience or experience with caseloads.

7. Experience of providing risk reduction education on topics such as HIV, STDs, safe sex practices, and/or conducting community events.

8. Experience working with marginalized, low-income, and disenfranchised communities

9. Bilingual (English/Spanish and/or English/Creole) preferred

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1701 S 23rd Street Fort Pierce

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.