HUMAN SERVICES ANALYST - 64000562

Requisition No: 830196 

Agency: Department of Health

Working Title: HUMAN SERVICES ANALYST - 64000562

 Pay Plan: Career Service

Position Number: 64000562 

Salary:  38,000 Annually 

Posting Closing Date: 07/07/2024 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

Special Note: Multiple positions may be filled.

Your Specific Responsibilities:

This incumbent shall be responsible for determining an individual’s eligibility for the AIDS Drug Assistance Program (ADAP) and provide direct Case Management and other ADAP services in accordance with State and Federal Guidelines and Policies of the ADAP Program within St. Lucie, Indian River, and Okeechobee Counties. Clients enrolled in ADAP must first be deemed eligible through the Ryan White Medical Case Management Program.

 Duties include but not limited to; Determining Eligibility for ADAP and ADAP Premium Plus; Receiving and distributing Pharmaceutical Prescriptions; Entering, updating, and Maintaining ADAP Client records within the State ADAP electronic records database in addition to the Electronic Health Records System of the Florida Department of Health in St. Lucie County as well as other mandated EHR systems.  In addition, the incumbent will serve as needed as back-up to the Ryan White Case Management program assisting in front office reception and medical case management job functions including but not limited to eligibility determinations, completion of needs assessments plans of care, client linkage and referral to necessary services. All services are provided through office or field visits.

ADAP Eligibility, ADAP Case Management, Counseling, Education, Medication Supply/Distribution/Inventory

Provides ADAP Program Services including but not limited to:  Determining ADAP Eligibility, Case Management, treatment adherence counseling, medication ordering and distribution, medication inventory. Referral for enrollment processed within 7 business days after date of receipt. Documenting difficulties barring enrollment.   Ensuring completion of all Affordable Care Act documentation within required timeframes; Client’s eligibility re-determinations are completed during the fifth month or at the least two weeks prior to eligibility expiration. Services are provided through office or field visits.

Completes and maintains accurate documentation of all client-specific activities.

Responsible for accurate case note documentation and entry of required data fields into various electronic reporting systems directly related to job duties including but not limited to Provide, CAREWare and the Health Management System for the State of Florida Department of Health. Case notes to include but not limited to medication changes; adherence issues; reminders; discussions with assigned RW case manager, providers; insurance companies and the like. Enters case notes documentation, required enrollment and programmatic form scans within 3 business days of direct client encounters or any actions taken on behalf of a client.

Client Support and Follow Up/Adherence

Provides follow up with clients who are non-compliant with eligibility re-determinations and medication pickups. Notifies assigned RW case manager of first missed appointment in either instance. Documents efforts of follow up including but not limited to Provide, CAREWare and the Health Management System for the State of Florida Department of Health. Participate in case conferences when necessary. Networks with other departments including but not limited to Ryan White case management, HOPWA, Prevention, DIS, TOPWA, HUG Me and other participating providers to assure smooth transition of services and continuity of care.

Administrative

Submit ADAP specific reports as required.

Participates in ADAP and all other conference calls, planning meetings regarding ADAP and Ryan White Case Management duties and other auxiliary services and other departmental meetings when necessary. Completes DOH, ADAP and Ryan White Case Management mandatory trainings/webinars. Completes EARS/CSRS and timesheets within required timeframes. Submits within required timeframes but not limited to cell phone verifications, travel documentation and invoices etc. Responsible for medication ordering, distribution, and medication inventory

Ryan White Case Management Program Support

Provides back up coverage for the Ryan White case management program assisting in front office reception including telephone and in-person reception, mail, and supply distribution; Provides essential information to clients and service providers including eligibility verifications. Provides medical case management job functions including but not limited to processing new and re-enrolling client intake applications for eligibility re-determinations, completion of needs assessments and care plans.

Required Knowledge, Skills, and Abilities:

Knowledge of techniques for effectively dealing with diverse populations.

Knowledge of interviewing techniques; Knowledge of techniques for effective communication.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

Critical Thinking Skills; Stress Management Skills; Time Management Skills

Ability to prioritize high volume case load and meet deadlines.

Ability to deal with repeated workload pressures and levels of responsibility.

Ability to communicate effectively verbally and in writing.

Ability to work independently or with minimal supervision.

Ability to think independently while exercising good judgment without supervision.

Ability to perform under stress when confronted with emergency, critical, or unusual situations.

Ability to maintain client confidentiality.

Ability to prepare correspondence and administrative reports; Ability to plan, organize and coordinate work assignments.

Qualifications:

Minimum:

• Special Needs Shelter Duty
• Associate in arts Degree in Social Work, Human Services, Psychology or Sociology
• One year documented professional work experience at a social service-related agency or other social services work position.

Preferred:

• Bilingual (English/Spanish) / (English/Creole)

• Tri-Lingual (English/Creole/Spanish)

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Fort Pierce and Okeechobee

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.