Date:  Nov 20, 2023


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 817325 

Agency: Department of Health

Working Title: HUMAN SERVICES ANALYST - 64006338 1

Position Number: 64006338 

Salary:  37,000.00 Annually 

Posting Closing Date: 01/07/2024 

Special note: Previous applications need not apply


Your Specific Responsibilities:


This position provides case management services for the Housing Opportunities for Persons with AIDS(HOPWA) and Tenant Based Rental Assistance (TBRA) programs in Area 15(Indian River, Martin, Okeechobee, St. Lucie). 

Case management activities provided through office and field visits.


Duties including but not limited conducting eligibility determination for HOPWA, TRBRA and Shelter Plus Care; Development of housing needs assessment, plan of care and budget assessment; client contact follow up and care plan implementation; Dwelling inspections to verify housing suitability and safety issues. Assists in resolving disputes between client, landlord, mortgage, or utility companies to assure stable housing situations. Provides referral and linkage to housing support services.


In instances of extended absences, vacancies or need for general coverage, position will serve as a back-up to Ryan White medical case managers. Assists with medical case management functions including but not limited to eligibility determinations, completion of needs assessments, plans of care, client linkage and referral to necessary services. All services provided through office and /or field visits. Position reports to the Operations Services Manager.


HOPWA Case Management

Plan of care implementation and client contact

Responsible for the implementation and oversight of the care plan. Completion of tasks listed in the care plan. Documentation shows need for services are being addressed in an ongoing manner. Re-evaluation on a monthly basis for six months with adaptations as necessary. Monitoring plan to assess the implementation and efficacy of the plan. Refer clients to additional support services that will remove barriers to obtaining and maintain permanent housing. Networks with other departments including but not limited to Ryan White case management, HOPWA, prevention, DIS, TOPWA, HUG Me and other participating providers to assure smooth transition of services and continuity of care.


Interview, Eligibility Determination/Re-Determination

Upon receiving referral for housing assistance, conducts interview to determine eligibility for assistance according to HOPWA guidelines. Interview and assessment due within seven business days of request for services unless request presents an otherwise immediate/ same day need of attention.


Housing Needs Assessment

Face-to-face assessment addressing the following areas but not limited to housing history; actions, behavior or circumstances led to housing problems; barriers, strength and supports client has and needs to enter and remain in stable housing; medical and treatment adherence; mental health, substance use, financial and legal concerns. Assessment is due at the completion of the interview and eligibility determination. Completed needs assessment is scanned into CAREWare.


Housing plan of care development (HOPWA/TRBRA)

Findings from the needs assessment must flow into the plan of care and be addressed in the notes.  Plan of care addresses goals, objectives and barriers. In addition, the Housing Plan of Care shall address the following financial aspects:

Assisting the client to plan and budget their finances; Accessing additional income sources and social services; Time frames for completing various disability applications, contingency plan in the event the disability application is denied. POC is due at the completion of the interview and eligibility determination. Completed plan of care is scanned into CAREWare.


Completes and maintains accurate documentation of all client’s specific activities.

Documentation including direct client interactions and actions undertaken on behalf of a client. Documentation includes written case notes and requires form scanning.

Detailed case notes how client’s housing needs are being addressed, how barriers to meeting these needs are being overcome, and how client is progressing towards POC goals. Case notes, form scans and all required information on clients are entered in the CAREWare and HMS databases within three business of direct client encounters or actions taken on behalf of a client. Documentation on inactive and closed cases are completed, thoroughly exploring all methods of client contact available and allowed referral to community resources where applicable and follow up with all providers of record.


Resource Identification

Identify and develop collaborative resources with community and other stakeholders to facilitate the accomplishment of goals of clients enrolled for housing service. Conduct field visits and outreach activities to establish said relationships. discussing not only the HOPWA program and services, but also issues of interest and concern of the program. Maintains documentation of field visits and outreaches. Prior approval needed for field visits and outreaches. Submits program progress reports as requested.


Shelter Plus Care and TBRA

Screening; Eligibility determination; Assessment; plan of care; all associated case management activities

Attend shelter plus care case conferences for assigned clients enrolled in program. Completing yearly inspections, quarterly home visits and monthly follow ups.



Housing Administrative

Maintains documentation of all programs related field visits, dwelling inspections, community partner visits, engagement, and outreach activities. All visits and activities must be prior approved. Generates monthly Program reports as required.

Conduct visits to all properties prior to client moving into the property to insure it is a safe and habitable environment. Make monthly calls and complete annual assessments and annual HUD inspections for all Shelter Plus Care clients receiving assistance through St. Lucie County Community Services and Treasure Coast Homeless Services. Contact landlords, owners, and utility providers to verify acceptance of 3rd party payments. Prepare invoices for payments such as: utilities, mortgages, and rental assistances. Submit invoices to St. Lucie County Board of County Commission for rental payments. Submit utility invoices and copy of Rental Payments to St. Lucie County Health Department Finance Department. Collaborate with the third-party payor source St. Lucie County Board of County Commissions to ensure payment is sent on behalf of client. Complete spending logs and data collection logs for all services and payments made on behalf of the client.


Agency Administrative

Completes EARS/CSRS and timesheets within required timeframes. Submits within required timeframes but not limited to cell phone verifications, travel documentation, invoices, monthly reports etc.


Other duties as assigned and required

Maintains client confidentiality and security in accordance DOHP50-10-10 Information Security & Privacy Policy Confidential Information.

 “I understand that I am responsible for complying with the provisions of policy DOHP 50-10-10 in accordance with the Acceptable Use and Confidentiality Agreement for Social Security Number Viewing.”


Required Knowledge, Skills, and Abilities:


Knowledge of techniques for effectively dealing with diverse populations.

Knowledge of interviewing techniques; Knowledge of techniques for effective communication.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

Critical Thinking Skills; Stress Management Skills; Time Management Skills

Ability to prioritize high volume case load and meet deadlines

Ability to deal with repeated workload pressures and levels of responsibility.

Ability to communicate effectively verbally and in writing.

Ability to work independently or with minimal supervision.

Ability to think independently while exercising good judgment without supervision

Ability to perform under stress when confronted with emergency, critical, or unusual situations.

Ability to maintain client confidentiality.

Ability to prepare correspondence and administrative reports; Ability to plan, organize and coordinate work assignments.




  • Associate degree or higher in Human Services, Social Work, Sociology, or Psychology and 1 year documented professional work experience at a social service-related agency or other social services work position.
  • Valid Driver’s License
  • Florida Department of Health is required to work before, during, and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelter or performing other emergency duties including but not limited to, response to or threats involving any disaster or threat of disaster man-made or natural.



  • Employment experience related to client/patient file documentation and maintaining electronic and/or physical files.
  • Employment experience related to Linkage and referral of clients to support services and community resource.
  • Employment experience related to client/patient intake and assessments.


 Florida Department of Health Mission, Vision, and Values:


To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.


To be the Healthiest State in the Nation.


nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.


Where You Will Work:

Fort Pierce


The Benefits of Working for the State of Florida:


Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits.
  • Nine paid holidays and one Personal Holiday each year.
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
  • Retirement plan options, including employer contributions

(For more information, please click;

  • Flexible Spending Accounts.
  • Tuition waivers.
  • And more!

For a more complete list of benefits, including monthly costs, visit


Please be advised:


Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: 


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. 


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Port Saint Lucie