HUMAN SERVICES ANALYST - 64006339

Requisition No: 844718 

Agency: Department of Health

Working Title: HUMAN SERVICES ANALYST - 64006339

 Pay Plan: Career Service

Position Number: 64006339 

Salary:  37,000.00 Annually 

Posting Closing Date: 01/26/2025 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

Your Specific Responsibilities:

This position will service the AREA 15(Indian River, Martin, Okeechobee, and St. Lucie Counties)  

Ryan White Patient Care Programs as medical support Services Specialist (MSS). 

The incumbent will be the Key point of Contact for all specialty care and support service referrals on behalf of a client made by subcontracted and providers and case managers; Telephone and in-person reception and direction of clients.

 New and re-enrollment client intake, eligibility determinations and eligibility verification. In instances of extended absences, vacancies or need for general coverage, position will serve as a back-up to medical case managers assisting with completion of needs assessments, plans of care, client linkage and referral to necessary services. 

 Services provided through in office and field visits. This position reports to the Operations Services Manager.

Care Coordination

Receives via fax or hand delivery, medical care and support service referrals from providers and case managers on behalf of eligible Ryan White Part B clients; Verifies eligibility, insurance and whether referral request is HIV related; Coordinates the client’s attendance for appointment with referring provider, other care coordinators and assigned case manager. Referrals processed within 30 business days from date of receipt. Documents barriers for unmet care coordination timeline. Enters data on referral within electronic reporting databases including CAREWare, HMS and other data systems where mandated within 3 business days or before of referral process.

Ryan White Customer Service

Serves as receptionist to the main case management office located in St. Lucie County including telephone and in person reception. Provides requested information to clients and service providers including eligibility verifications. Responsible for mail, fax and office supply distribution.

Ryan White Enrollment and Eligibility

Processes new and re-enrolling request for client intake into Ryan White program services. Screens for insurance, medicaid and medicare eligibility utilizing required information systems Availity, Change Healthcare and others. Screens clients to determine if client has access to or can obtain private health insurance and/or VA benefits. Request for enrollment and eligibility processed within 14 business days from date of referral or pre-enrollment screening. Documents barriers for unmet enrollment time. Enters enrollment and eligibility case notes in CAREWare, HMS and other data systems where mandated within 3 business days or before of direct client encounter or action taken on behalf of client. Networks with other departments including but not limited to Ryan White case management, HOPWA, prevention, DIS, TOPWA, HUG Me and other participating providers to assure smooth transition of services and continuity of care.

 Administrative

Participates in conference calls, planning meetings regarding Ryan White Patient Care and other departmental meetings when necessary. Completes DOH and Ryan White mandatory trainings in person and via webinars. Completes EARS/CSR, timesheets, program reports within required timeframes. Submits within required timeframes but not limited to cell phone verifications, travel documentation, invoices other required reports etc.

Required Knowledge, Skills, and Abilities:

Knowledge of techniques for effectively dealing with people; Knowledge of techniques for effective communication; Ability to prepare correspondence and administrative reports; Ability to work independently or with minimal supervision; Ability to plan, organize and coordinate work assignments; Ability to communicate effectively verbally and in writing; Ability to prioritize individual work load; Must be very detailed oriented and capable of thinking independently while exercising
good judgment. Required to make independent judgments without supervision; Must be able to perform under stress when confronted with emergency, critical, or unusual situations; Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility.

Qualifications:

Minimum:

• Three years Documented year experience in customer service (telephone etiquette, face to face contact with public)
• Three years’ experience in intake/ assessing clients/patients (ex. -medical history; social history)
• Florida Driver’s License or willing to get one within 30 days of hire.
• Three years of medical referrals and patient care follow up.
•  Bilingual - English/Creole or English/Spanish.

Preferred:

• Associate degree
• Trilingual - English/Creole/Spanish

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Fort Pierce

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.