OPERATIONS REVIEW SPECIALIST - 60002289

Requisition No: 860236 

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60002289

 Pay Plan: Career Service

Position Number: 60002289 

Salary:  $42,463 - $151,193.43 

Posting Closing Date: 09/21/2025 

Total Compensation Estimator Tool

Southeast Region, Circuit 19 Operations Review Specialist

About the position

The Operations Review Specialist is a highly responsible professional role in the Southeast Region Program Office, requiring extensive knowledge of child abuse and neglect dynamics, relevant laws, and policies. The position involves facilitating multi-disciplinary staffings, delivering trainings, conducting case reviews, analyzing data, and providing technical assistance and quality improvement functions for the Child Protective Investigations program.

This position is based in the SER and will report to one of the Circuit 19 service centers. The actual salary will be determined based on broadband guidelines and internal salary policies.

Responsibilities

1. Facilitate multi-disciplinary staffings to provide technical assistance and support to CPI Investigations according to CFOP and regional processes.
2. Prepare and provide training to regional staff as needed.
3. Complete various types of case reviews to determine compliance with laws, rules, policies, and procedures as assigned.
4. Participate in quality improvement initiatives and special projects, including data collection, reporting and analysis as determined by regional needs.
5. Provide consultation to Management and Operations regarding technical, systems related, or process related topics or reviews.
6. Assist in developing monitoring instruments along with developing of tracking systems when required.
7. Develop, prepare, and assist with rollout of program policies, procedures, manuals, and standards, as assigned. 
8. Perform other related duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position

Proficiency in CCWIS, FSFN, Microsoft Word, and Excel are required; Familiarity with FSFN reporting environment; Detail-oriented; Knowledge of federal and state laws and policies regarding child welfare services; Knowledge of practices regarding child welfare services, behavioral health, substance use disorders, domestic violence, medical neglect, and institutional investigations; Exceptional critical thinking skills; Strong interpersonal skills; Strong communication skills, verbal and written; Knowledge of all program areas within the department; Experience conducting case reviews; Ability to maintain flexibility in modifying types of reviews; Understanding of continuous quality improvement processes and integration across programs.

Requirements

1. Bachelor's degree
2. Current/Active Child Protection Certification from the FCB
3. Minimum 5 years of child welfare experience, with 3 years in child protective investigations
4. Proficiency in CCWIS, FSFN, Excel, Word, and PowerPoint

Candidate Profile (application) must be completed in its entirety.

Include supervisor names and phone numbers for all periods of employment.

Account for and explain any gaps in employment so that the hiring process is not delayed.

Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.  

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. We hire only U.S. citizens and lawfully authorized alien workers. Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

 The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.