OPERATIONS REVIEW SPECIALIST - 60075090

Requisition No: 845281 

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60075090

 Pay Plan: Career Service

Position Number: 60075090 

Salary:  In accordance with DCF Salary Policy 

Posting Closing Date: 01/24/2025 

Total Compensation Estimator Tool

Southeast Region Training Coordinator

(New Employee Onboarding & Training) 

What you will do:

This is advanced professional work onboarding and developing Child Protective Investigators (CPIs) to ensure possession of the appropriate level of professional competencies. This position will work in cooperation with CPI Supervisors and management in promoting the development of knowledge, skills, and their application for CPIs as well as promote regional retention initiatives. *The qualifed canidate will be compensated in accordance with the DCF salary policy guidelines.

• Organizes and facilitates real time and virtual based CPI New Employee Orientation trainings.
• Assists in facilitating in-service classroom training opportunities and dissemination of these training sessions. 
• Support and Coordinate Hiring Activities in partnership with the Regional Hiring Team
• Assist in providing guidance to investigators by coaching, motivating, modeling, and providing other mentoring initiatives. Facilitates employee roundtables to capture the CPI experience and support regional improvements to foster retention.
• Coach and assist CPIs with documenting aspects of investigations (i.e. chronological entry of case summaries, travel activities), in which support was provided to investigators, by updating the appropriate information systems.
• Observe, analyze, and evaluate individual CPI performance to determine their effectiveness and level of competency and provide recommendations to regional management regarding actions to improve performance.
• Serves as member of leadership team responsible for developing system-based solutions to CPI training and development issues or concerns.
• Based on field experience, employee feedback,  and observations, provide recommendations to the Department’s Program Office on enhancements to both CPI pre-service and in-service training to ensure the development and maintenance of a comprehensive and relevant training curriculum.
• Serves as a subject matter expert in child protective investigations.
• Establishes and maintains cooperative working relationships with organizations and other agencies involved with child protective investigations such as community based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community/agency resources.
• Travel to provide in-service or pre-service instruction as required.

Minimum Qualifications:

• A Bachelor's degree from an accredited college or university.
• At least 5 years of Child Protective Investigations experience.
• Must be trained and practicing Florida’s Safety Practice methodology.
• Current/Active Child Welfare Certification credentials from the Florida Certification Board.
• Must have experience conducting New Employee Orientation
• Must have experience coordinating personnel actions and operatng in systems such as DASH.
• Must possess a valid driver’s license.

Knowledge, Skills, and Abilities:

• Excellent critical thinking skills.
• Highly competent with data collection and analytics.
• Knowledge of theories and practice in Child Protection.
• Knowledge of professional ethics relating to child protection and counseling.
• Knowledge of family-centered interviewing and counseling techniques.
• Knowledge of investigative techniques.
• Knowledge of interviewing and observation techniques.
• Skill in considering child development in guiding placement of children.
• Ability to recognize indicators of abuse and neglect.
• Ability to conduct risk and safety investigations.
• Ability to plan, organize and coordinate work assignments.
• Ability to understand and apply relevant laws, rules, regulations, policies and procedures.
• Ability to actively listen to others.
• Ability to communicate effectively.
• Ability to maintain well-executed case files.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize computer systems.
• Ability to write accurate investigative reports.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.