PROVIDER DEVELOPMENT MANAGER - 67032206

Requisition No: 865492 

Agency: Agency for Persons with Disabilities

Working Title: PROVIDER DEVELOPMENT MANAGER - 67032206

 Pay Plan: SES

Position Number: 67032206 

Salary:  $48,140.46 to $53,147.90 Annually 

Posting Closing Date: 12/02/2025 

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

 POSITION: COMMUNITY AND SOCIAL SERVICE MANAGER II - Selected Exempt Service (SES)

WORKING TITLE: Provider Development Manager

POSITION NUMBER: 67032206

INTERNAL AGENCY - ONLY CURRENT APD EMPLOYEES WILL BE ELIGIBLE

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
• Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. 

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$ 48,140.46- $53,147.90 Annually                       $1,851.55 - $2,044.15 Bi-weekly

Position Summary

This position is responsible for spending the majority of time supervising professional employees and providing technical assistance and analysis of the Provider Development Unit. The primary duties center around monitoring and communication with, motivating, training and evaluating employees, planning and directing their work; having authority to hire, transfer, suspend, assign, reward, or discipline subordinate employees, or effectively recommend such actions.

The Work You Will Do 

The incumbent oversees the operation of the Provider Development Unit including Provider Enrollment, Provider Training, Qualified Organizations, Provider Liaison, Incident Management, and Residential Planning for the Region. Assists Regional Operations Manager and/or Regional Program Administrator in managing the Provider Development Unit. Meets assigned deadlines for ad-hoc initiatives and requested reports as assigned by management.

Initiates and maintains open communication with the community, service providers and stakeholders. Actively participates in the onsite and virtual regional quarterly provider meetings, waiver support coordination monthly meetings, and Quality Improvement Organization (QIO) regional meetings. Serves as the Region’s liaison with the QIO.

Ensures follow up occurs for incident reports, ensures wellness visits are conducted as required by Agency Operating Procedure and ensures incident reports are closed within required timeframes.

Oversees the provider remediation process. Ensures that deficiencies identified by the QIO, untimely incident reporting, WSC ethical violations, and provider complaints that are remediated within the required timeframes.

Ensures that identified ethical violations involving waiver support coordinators are submitted to State office for review within required timeframes.

Ensures that Provider Adverse Action Request forms (PAARF) are developed, routed and submitted for review to State Office as identified.

Ensures that iBudget waiver provider applications are reviewed, tracked and completed within required timeframes. Ensures tracking is maintained of all existing enrolled iBudget waiver providers and ensures that Medicaid Waiver Service Agreements are renewed prior to expiration date.

Performs other duties as necessary to support the Region office functions, including, but not limited to; serving as back up staff for other Region staff, and duties required during an emergency as specified in the Region Emergency Plan.

Minimum Qualifications

• Bachelor’s degree or four years experience in quality management activities.

• Valid Driver’s license or reliable form of transportation to conduct work activities.

Knowledge, Skills, And Abilities

Knowledge of:

• Working background in Quality Systems.

• Methods of compiling, organizing, and analyzing data for the purpose of monitoring and evaluating staff.

• The structure and content of the English language, including meaning and spelling of words, rules of composition, and grammar.

Ability to:

• Work independently and be detail oriented.

• Utilize problem solving techniques.

• Write and edit using proper grammar and writing style outlined by the Agency and program requirements.

• Manage time effectively, prioritize tasks, set goals, and develop systems for achieving these goals. Ability to be flexible and prioritize workloads.

• Analyze available information, observations, and evidence in order to determine appropriate action.

• Manage the work of others, ability to provide constructive feedback to direct reports.

• Prepare reports.

• Lead, supervise and manage people.

• Establish and maintain effective working relationships with internal and external customers.

• Deal with the public in a tactful, courteous, and effective manner.

• Analyze problems comprehensively and recommend solutions /change(s) quickly and effectively.

• Demonstrate sound judgment and decision making, weighing the costs and benefits of a potential action.

Demonstrate Skills in:

• Microsoft office systems including Excel, Word, Teams and SharePoint.

• Excellent communications skills, both verbal and in writing.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. 

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287. 

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.