Requisition No: 865449 

Agency: Children and Families

Working Title: REGION OPERATIONS MANAGER - ESS - 60023862

 Pay Plan: SES

Position Number: 60023862 

Salary:  $75,000.12 

Posting Closing Date: 12/05/2025 

Total Compensation Estimator Tool

REGION OPERATIONS MANAGER - ESS - SES

Florida Department of Children & Families – Office of Economic Self-Sufficiency

If you are a current employee of the Florida Department of Children and Families, a State Government Agency, you can apply for this Selected Exempt Status (SES) opportunity.  Only employees of the Florida Department of Children & Families will be considered.  Selected Exempt benefits are listed below 

Description: The Florida Department of Children and Families (DCF) is seeking an experienced, mission-driven Operations Manager to provide leadership and oversight for the Southeast Region’s Economic Self-Sufficiency (ESS) Program. This position plays a critical role in driving operational excellence, ensuring high-quality service delivery, managing staff, and supporting strategic initiatives that help Florida families achieve stability and self-sufficiency.

The Operations Manager serves as a key leader responsible for supervising regional ESS operations, coordinating program activities, ensuring policy compliance, and strengthening relationships with community partners and stakeholders.

Location: The position is available in the Southeast Region headquartered in Broward with travel throughout the region (Broward, Palm Beach, St. Lucie, Martin, Indian River and Okeechobee counties). Applicants interested in working in counties/cities other than listed will need to apply for positions advertised for those specific areas on the PeopleFirst System.

Annual Salary: $75,000.12. Internal salary appointments are determined according to DCF Salary policy

JOB DUTIES & RESPONSIBILITIES

Communication & Stakeholder Engagement

• Demonstrates, models, and reinforces the Department’s vision, mission, and values in all interactions.
• Ensures coordination of client services and operational support throughout the region.
• Participates in advisory boards, workgroups, committees, and community activities.
• Collaborates with internal and external stakeholders to strengthen ESS service delivery.
• Responds to inquiries, requests, and complaints from clients, partners, and community members.

Leadership & Supervision

• Provides direct supervision, leadership, and guidance to assigned managers and staff.
• Ensures personnel actions comply with State Personnel Rules and Department policies.
• Fosters a workplace culture that promotes innovation, creativity, accountability, and high performance.
• Serves as the Regional Hiring Manager for ESS critical class recruitment and selection activities.

Program Planning & Development

• Ensures the region maintains a comprehensive, effective ESS service delivery model.
• Leads regional redesign and modernization efforts in coordination with Headquarters and regional leadership.
• Conducts readiness assessments and provides ongoing technical assistance to local service centers.

Monitoring & Performance Oversight

• Tracks and reports program performance to ensure targets, accuracy, timeliness, and quality standards are met.
• Keeps stakeholders informed of operational issues, accomplishments, upcoming initiatives, and potential challenges.
• Partners with budget and contracts teams to ensure proper stewardship of program resources.
• Oversees the production of dashboards, statistical reports, and performance analysis.

Budget & Fiscal Management

• Coordinates the recruitment and retention of all ESS Specialist I positions.
• Collaborates with the budget office to ensure spending plans reflect program needs and priorities.
• Manages regional vacancy rates, staffing levels, and resource allocations to support service delivery.

KNOWLEDGE, SKILLS & ABILITIES

• Strong leadership, team-building, and supervisory skills.
• Expertise in program operations, policy interpretation, and service delivery.
• Ability to analyze performance data, identify trends, and implement solutions.
• Excellent communication, stakeholder engagement, and conflict resolution skills.
• Proficiency in strategic planning, project management, and process improvement.
• Ability to work collaboratively across departments and community partners.

MINIMUM REQUIREMENTS

• Bachelor’s degree from an accredited college or university.
• Three years of professional experience in public assistance, human services, program operations, or related fields.
• Two years of managerial or leadership experience preferred.
• Equivalent combinations of education and experience may be considered.

IF YOU EXPERIENCE PROBLEMS APPLYING ONLINE, PLEASE CALL THE PEOPLE FIRST SERVICE CENTER AT (877) 562-7287
 
It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

IF YOU EXPERIENCE PROBLEMS APPLYING ONLINE, PLEASE CALL THE PEOPLE FIRST SERVICE CENTER AT (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.