68058981 - OPERATIONS & MGMT CONSULTANT I - SES

Requisition No: 862592 

Agency: Agency for Health Care Administration

Working Title: 68058981 - OPERATIONS & MGMT CONSULTANT I - SES

 Pay Plan: SES

Position Number: 68058981 

Salary:  $2016.04 Biweekly 

Posting Closing Date: 10/18/2025 

Total Compensation Estimator Tool

Agency Overview:

The Agency for Health Care Administration (AHCA) is Florida's chief health policy and planning entity.

 The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of the Agency Secretary, AHCA is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation. 

The Medicaid program provides low-income families and individuals with access to health care. 

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals and families across the state, AHCA invites you to apply to become an essential member of our team.

As one of Florida’s leading state agencies, AHCA’s diverse workforce community of more than 1,400 employees is proud of its efforts to serve the people of Florida.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

Position Overview:

This is an exciting opportunity to help shape the quality of health care in Florida.

We are seeking to hire an Operations and Management Consultant-I who desires to work to enhance the delivery of health care services through the Florida Medicaid Program.

This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment. 

This position is located in the Bureau of Medicaid Recipient and Provider Assistance (RPA).

 RPA serves as a primary point of contact for enrolled Medicaid providers, Medicaid recipients, and members of the community with questions and concerns about Medicaid.

This position is responsible for the managerial work planning and directing a consultative program to ensure coordination and efficiency among administrative, program and operational aspects of the Chief’s office.

 The employee in the position allocated to this class exercises independent judgment in formulating or assisting in the formulation of policies and procedures which have significant impact in personnel administration and/or preparation and administration of budgets.

•     Leads the administrative functions such as physical facilities, personnel, and financial management.

•     Consults with staff to determine areas of concern and possible solutions to problems in the bureau.

•     Informs the chief on problems and policies related to bureau operational issues.

•     Assists in coordination of activities with other organizational entities within the bureau.

•     Performs related work as required.

The incumbent in this position will be responsible for strategic review and revision of bureau policies; development and implementation, provision of technical assistance and training for bureau staff related to information from the office of the bureau chief; development and implementation of bureau monitoring and evaluation activities.

The incumbent in this position will be responsible to maintain up-to-date knowledge about the functional responsibilities of the bureau sections/units, the Florida Medicaid program, pertinent statutes, Florida Medicaid state Plan, Florida administrative rules and federal regulations affecting the Medicaid program.

The incumbent in this position will have primary responsibility for the following:  developing, implementing and maintaining standardized policies and procedures for the bureau (in consultation with the Bureau Chief), communicate, conduct training and provide assistance to bureau staff as necessary, related to bureau processes and procedures, coordinate development and monitoring of the bureau budget (in consultation with the Bureau Chief), including staying abreast of changes in protocols and processes, and communicating the changes to the chief timely.

Oversee the bureau’s personnel and administrative functions to include:

•     advertising

•     hiring, and disciplinary actions

•     developing and maintaining performance expectations

•     review, and approve of timesheets

•     oversee and approve all MyFlorida Market Place (MFMP) purchases along with invoices related to all office equipment and      

       bureau supplies

•      tracking of field office budget and expenses and assisting with annual expense predictions for upcoming fiscal year

The incumbent in this position will lead coordination efforts of all Field Office administrative support staff, and perform reviews of assignments for grammar, consistency, and formatting to ensure assignments comport with bureau and Agency style and writing guide(s).

The incumbent in this position will manage and track the coordination of all assignments for the bureau, perform screenings and reviews of vacancies for the bureau and develop or maintain scoring processes, and assist with new employees being accumulated to the Agency, bureau and their new position.

The incumbent in this position will assist with special projects, as assigned by the bureau chief, and serve as delegate for certain administrative meetings, functions and when the chief is out of the office or when necessary.

The incumbent in this position will serve as coordinator of the bureau outreach team to include coordination of quarterly material review, first level review and approval of outreach requests.

Other duties as assigned.

This position will report to the Fort Myers Field Office and will be hired at the rate of $2,016.04/biweekly and is non-negotiable.

This position is not a remote or telework position; it will have to report to a Field Office or the Headquarters in Tallahassee.

Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

•              Health insurance (i.e., individual and family coverage) to eligible employees

•              Life insurance; $25,000 policy is free plus option to purchase additional life insurance

•              Dental, vision and supplemental insurance

•              State of Florida retirement options, including employer contributions

•              Ability to earn up to 176 hours of paid annual leave as a new employee with the State of Florida

•              Ability to earn up to 104 hours of sick leave annually

•              Nine paid holidays and 1 personal holiday each year

•              Opportunities for career advancement

•              Tuition waivers (accepted by major Florida Colleges/universities)

•              Student loan forgiveness opportunities (eligibility required)

•              Training opportunities

•              Flexible Spending Accounts

•              Shared Savings Program for select medical services

•              Lower copays for prescription drugs

•              Health and Wellness discounts

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

For more information about the Bureau of Medicaid Recipient and Provider Assistance, please visit our website at http://ahca.myflorida.com/Medicaid/index.shtml.

Join us at the Agency for Health Care Administration in fulfilling our mission to provide “Better Health Care for all Floridians.”

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of the methods of data collection and analysis.

Knowledge of budgets, forecasts, and auditing.

Knowledge of personnel policy and procedures.

Know ledge of contracts and facility management.

Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.

Ability to organize data into logical format for presentation in reports, documents and other written materials.

Ability to conduct fact-finding research.

Ability to utilize problem-solving techniques.

Ability to understand and apply applicable rules, regulations, policies and procedures relating to the operational and management analysis activities.

Ability to plan, organize and coordinate work assignments.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Ability to travel with or without accommodation.

MINIMUM QUALIFICATIONS REQUIREMENTS

PREFERRED QUALIFICATIONS:

Experience with monitoring operational activities to meet specific measurable service objectives to assure compliance with statewide operations goals.

Experience with administrative and consultative work involving identification and resolution of operational and management problems for an agency.

Experience with budget tracking, procurement procedures, human resources, facilities management and safety procedures.

Experience with collecting data and producing operations reports for management review.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: DIETRA COLE (239) 335 - 1263

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.