DISTRIBUTED COMP SYSTEMS ANALYST II-SES - 64085329 1

Requisition No: 851097 

Agency: Department of Health

Working Title: DISTRIBUTED COMP SYSTEMS ANALYST II-SES - 64085329 1

 Pay Plan: SES

Position Number: 64085329 

Salary:  $73,000.00 to $76,000.00 

Posting Closing Date: 04/22/2025 

Total Compensation Estimator Tool

*This is an open fulltime Select Exempt Service (SES) Distributed Computer Systems Analyst II (I.T. Manager) position at the Department of Health in Lee County.*

This position manages the operations of the Information Technology Department for the Department of Health in Lee County. This position is under the direct supervision of the manager of Administrative Services, class title Administrative Service Director II – SES. This position participates in the department’s strategic management process which includes the planning, implementation, and allocation of the Information Technology program resources – financial (budget), staffing, materials, supplies, and equipment.

This position spends more than 50% of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

This position is the DOH-Lee IT Disaster Recovery Coordinator and is responsible for planning and directing the detailed information technology activities before, during, and after a disaster.

DUTIES:

• Provides technical and administrative assistance for all agency applications and systems used by end-users including the hardware, software and communication components.

• Ensures the standard implementation of policies, procedures and systems operations with local computer support personnel.

• Establishes methods and procedures for use of data and voice systems.

• Interfaces with agency staff, other state agencies, and external partners to ensure existing systems and planned changes meet functional, compatibility, and security requirements.

• Coordinates with agency management for the acquisition of and contracting for hardware, software, and services (including maintenance).

• Conducts audits to evaluate the effectiveness and efficiency of data and voice systems.

• Evaluates and selects vendor packaged software or custom written packages from agency or external sources when appropriate.

• Administers the client queue management system. This includes collaborating with program managers to design effective client flows and liaising with software vendor for system changes and problem remediation.

• Liaises with agency technical staff and local program managers to coordinate changes to the electronic medical records systems.

• Serves as a web manager for DOH-Lee. Updates content on lee.floridahealth.gov. Manages security and updates content on SharePoint sites.

• Manages the data and voice architecture for DOH-Lee as prescribed by agency policies, initiatives, and objectives. This includes, but is not limited to, VoIP desk phones, voice mail, analog lines, e-fax, call menus and routing, monitoring network traffic, maintaining DHCP scopes, and coordinating the installation of new hardware.

• Handles highly sensitive complaints, inquiries, and emergencies.

• Represents DOH – Lee County in areas concerning the Information Technology Department, through participation with agencies from state, county and municipalities, and community agencies and businesses. Attends and participates in department professional and managerial conferences and meetings.

• Maintains appropriate equipment inventory levels to support business operations.

• This position has the responsibility of being the Information Custodian for the Information Technology information set and will perform related duties as defined in DOHP 50-10.

• Performs other duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of network operations in a Microsoft environment, including Active Directory, Azure, DHCP, and DNS.
• Knowledge of distributed processing operations, software, procedures, and equipment
• Knowledge of principles, practices and techniques of computer systems analysis
• Knowledge of electronic medical records system operation
• Knowledge of VoIP telephony operations
• Skilled at using Microsoft Office products
• Skilled at resolving technical issues
• Skilled at technical writing
• Ability to plan, direct and organize work products by determining priorities and allocating resources
• Ability to interpret and apply rules, regulations, policies and procedures
• Ability to assess employee work performance
• Ability to supervise and train others
• Ability to process information logically and solve problems
• Ability to develop and monitor a budget
• Ability to organize information into a logical format for presentation in reports, documents and other written materials.
• Ability to communicate effectively verbally and in writing
• Ability to provide exceptional customer service in a courteous and efficient manner

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): N/A

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural.
• Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.
• This position has the responsibility of being the Local IT Disaster Recovery Coordinator and will perform related duties as defined in DOHP 50-10.
• This position will abide by all state and federal laws, rules, and DOH policies and procedures.
• This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP 50-10
• This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment.

Working hours: (A) Daily from 7:00am to 4:00pm (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) May need to work additional hours as required.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Fort Myers

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.