GOVERNMENT OPERATIONS CONSULTANT II - 64006091

Requisition No: 886880 

Agency: Department of Health

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 64006091

 Pay Plan: Career Service

Position Number: 64006091 

Salary:  $45,060.11 

Posting Closing Date: 11/07/2026 

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This is a Career Service Government Operations Consultant II position working in the Florida Department of Health in Lee County.

The incumbent provides public health services to clients in the DOH-Lee clinics. This position is classified as a sensitive position. Incumbent handles protected health information on a need-to-know basis following Department of Health, HIPAA, and Information Security and Privacy policy. Employees abide by State/Federal laws governing health information. Responsible to maintain confidentiality, security, privacy and integrity of protected health information. This position has access to the following information sets: Medical Records, Laboratory Reports, Immunizations, and the electronic health records system.

Program Management

• Responsible for Title X Family Planning Sterilization program.
• Submit required reports by the deadlines.
• Clerical duties as applicable, including, but not limited to emailing, scanning, faxing documents, and updating Sterilization database.
• Develop and foster relationships with community partners / clinical providers.
• Creates sterilization packages for tubal ligation and vasectomy clients.

Clinic Services

• Responsible for timely follow-up on abnormal lab results according to established protocols.
• Runs monthly reports for abnormal pap smear results. Enters the appropriate HMC codes in HMS.
• Conducts appointment reminders for Family Planning clinic and/or other clinics as needed.
• Manages patient retention report for established and new clients seeking clinic services.
• Assists with triage calls and patient portal enrollment.
• Returns calls to clients, when appropriate, to verify appointments or to deliver other information related to their pending visit to the Family Planning clinic.

Registration and Scheduling

• Determine client eligibility for Family Planning and Sterilization Program.
• Assists with obtaining insurance information for Community Health clients prior to appointment.
• Performs registration functions in accordance with HMS Client Registration User Guide
• Schedule appointments for eligible clients in the Family Planning clinic and other clinics as needed.
• Inform clients which documents to bring to appointments such as, income documentation, insurance, photo ID, etc.

Support Services

• Participates in Quality Improvement and Quality Assurance activities as assigned.
• Assists with health fairs, community organizations, and specific public health events as requested.
• Prepare reports or other required data within specified time frames.
• Attends pertinent conferences as requested or permitted.
• Backup for entering Healthy Start Prenatal and Postnatal screenings in system.

Job Enrichment

• Stays abreast of programmatic requirements and monitors compliance.
• Participate in required meetings and training.
• Remains current of all policies and protocols.

Performs other duties as assigned. Completes weekly leave/attendance records and daily employee activity records (EARs)within required time.

Minimum Qualifications:

• Experience in clinical operations.
• Clerical duties as applicable, including, but not limited to emailing, scanning, faxing documents, and updating a database.
• Skilled in providing training to others.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Fort Myers / North Fort Myers

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflect our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.