INCIDENT MANAGEMENT LEAD - 67032458

Requisition No: 843705 

Agency: Agency for Persons with Disabilities

Working Title: INCIDENT MANAGEMENT LEAD - 67032458

 Pay Plan: Career Service

Position Number: 67032458 

Salary:  $33,760.00 - $43,305.08 Annually 

Posting Closing Date: 12/27/2024 

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

 POSITION: Compliance Officer - Career Service

WORKING TITLE:  Incident Management Lead

***This advertisement will be used to hire in multiple locations***

POSITION NUMBER: 67032458

OPEN COMPETITIVE OPPORTUNITY

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
• Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. 

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$33,760.00 - $43,305.08 Annually                       $1,298.46 - $1,665.58 Bi-weekly

Position Summary

This is a professional position responsible for serving as the Incident Management lead for the Region. This position independently performs a variety of functions related to incident management including ensuring CMS compliance with provider reporting of critical and reportable incidents within required timeframes, ensuring incidents are entered into the Agency’s Incident Management System within required timeframes. Additionally, this position is responsible for follow-up needs identified through the Data Analysis team and for documenting trends identified when reviewing and closing reportable incidents. This position will also ensure that incident reports are obtained for individuals who seek medical care through emergency room visits and will collaborate with providers and waiver support coordinators in improving the reporting compliance.

The Work You Will Do 

• Ensure that incidents reports received from providers are identified using the correct incident reporting classification and are complete prior to entering the incidents into the Agency’s Incident Management System (IMS). Follows up with providers to collect missing information, ensuring the follow up reports are submitted by the provider within the required five (5) day timeframe and are entered into IMS and that incidents are closed.
• Ensures that an associated critical incident is submitted by the provider for any intakes closed with verified findings. Ensures that wellness visits are completed for allegations of Abuse, Neglect or Exploitation or Sexual Misconduct that occur within licensed residential facilities, supported living arrangements or Adult Day Training program. Ensures review of allegations closed with no indicators or not substantiated to identify any client/ provider trends. Enters associated progress notes into IMS and submits intakes for closure by State Office.
• Conduct follow up activities for providers and clients who are identified through the Data Analysis Team to ensure health and safety needs are being addressed, to assess whether technical assistance or remediation is warranted for providers and recording follow up activities on designated SharePoint site.
• Based upon review of incident reporting data, work with Incident Management Supervisor and regional trainers in developing training curriculums to focus on reduction of incidents and best practices for providers in reducing/ eliminating incidents.
• Attend meetings, conference calls, training, workshops/work groups and other miscellaneous activities as needed including participating in the quarterly Qlarant and provider meetings at the request of the Incident Management Supervisor. Works on special projects and other assignments through completion, and meeting deadlines performs other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent
• Valid Driver’s License/reliable means of transportation

Knowledge, Skills, And Abilities

Knowledge of:

• Incident management system, Incident reporting requirements, Zero Tolerance Operating procedure.

Ability to:

• Locate, read and understand, and train others about Agency policy/operating procedures and rules.

Demonstrate Skills in:

• IMS, APD iConnect, FSFN, Microsoft Office Suite (TEAMS, Excel, Word, SharePoint) and other Agency implemented software.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. 

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287. 

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.