SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60047176

Requisition No: 859673 

Agency: Children and Families

Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60047176

 Pay Plan: Career Service

Position Number: 60047176 

Salary:  $1,636.98 - $3,422.39 Bi-Weekly 

Posting Closing Date: 09/03/2025 

Total Compensation Estimator Tool

Senior Human Services Program Specialist

Location: This position will report to SunCoast Region Office of Economic Self-Sufficiency Program Office and may be located in any of the following counties: Hillsborough, Pinellas, Sarasota or Lee County.

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families. Teleworking is not an option. We encourage all interested individuals to apply.  Some travel may be required.

The individual occupying this position is responsible for ensuring that policies and procedures of the ESS Programs are correctly administered within the Region.  This is accomplished through coordination with Headquarters and Regional Operations staff to ensure that eligibility activities are completed according to current operating procedures and understanding of data analysis functions. This position may involve some travel. Facility is a tobacco free environment.  

The bi-weekly salary range for this position is $1,636.98 - $3,422.39. 

 PRIMARY DUTIES MAY INCLUDE:

• Recommend technical assistance targeted to problem areas.  Serve as a regional On Call specialist as required, responding to operations staff, community partners, Call Center staff, and customers to resolve policy and/or procedural questions or concerns. 
• Develop, interpret, coordinate, and communicate program policies and procedures specific to Region and Operations staff.
• Provide correct real time policy and procedural guidance and assistance.
• Develop training curriculum or plans, organizes, and conducts pre-service, in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs.
• Plans, organizes, and conducts in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs.[BK3] [WP4] 
• Compile statistical reports and prepare memos and other correspondence as requested. 
• Act as liaison to other community and/or government agencies and serve as a spokesperson on program policy when necessary. 
• Act as liaison between region and Central Office in identifying local needs and issues. 
• Develop relationships and maintain open communication with Community Partners to ensure they are equipped to provide exceptional customer service by following Department policies and procedures.
• Act as a liaison for Community Partners and as a subject matter expert for the Partner Relations program.
• Act as a liaison for Child Support Program with the Department of Revenue and as a subject matter expert.
• Act as a liaison for CareerSource (LWDB – Local Workforce Development Boards) and as a subject matter expert which includes TCA, RCA and FA expertise.
• Knowledge of Family Medicaid, PEPW, Child in Care, and Relative Care Giver programs.
• Assists in developing corrective action plans as requested.
• Assist in the development, implementation and monitoring the annual quality management and assurance plan in conjunction with other Economic self-sufficiency staff.
• Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems.
• Provide Quality Assurance support, Operational support and technical assistance through case reviews, completion of ad-hoc reports and review of data systems.
• Review and analyze performance data to determine policy and procedural strengths and opportunities.
• Performs other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the organization’s mission, vision, and functions, and how its social, political, and technological systems work and operate effectively with them. 
• Must have knowledge of, and experience in, the public assistance programs administered by Economic Self Sufficiency including Food and Cash Assistance, Medicaid, Partner Relations, and Refugee Programs. 
• Knowledge of the FLORIDA and FLMMIS systems, Application Management System (AMS), ACCESS Workload Management System, Quality Management System (QMS), ESS Online Reports, FSFN, and EBT. 
• Knowledgeable of methods for compiling, organizing, and analyzing data for the purpose of preparing the agency’s business plans, business plan spreadsheets, and other reports as needed.
• Organizes work products, sets priorities, determines short or long-term goals and strategies to achieve them.  
• Monitors and evaluates the outcomes of a problem solution to identify lessons learned or redirect efforts.
• Knowledge of program policies and procedures as mandated by federal, state, and local governing agencies.
• Demonstrates ability to effectively communicate orally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of and ability to use Microsoft Excel, Power Point. Etc.
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.

MINIMUM REQUIREMENTS:

Four years or more of professional or nonprofessional experience in Human Resources, Staff Development, Contract Management, Project Management, Process Improvement, Data Analysis, or health, social, and economic rehabilitative programs.

• • OR a bachelor’s degree or higher from an accredited college or university can substitute for the experience. 
  • OR 120 semester hours or 180 quarter hours can substitute for the experience.

Minimum of three years of case processing experience determining eligibility in programs related to Economic Self Sufficiency (ESS) with the Florida Department of Children and Families.

Possess a valid driver license.

Must be able to lift 25lbs or more.

Must be willing to travel.

Preference will be given to those who have at least one-year ESSII or above experience.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.