SENIOR CLERK - 64064275

OPEN COMPETITIVE JOB POSTING

Your Specific Responsibilities:

This position provides clerical support within the Medical Services Section; to include medical records and scheduling client appointments via the appointment scheduling call center and in person. Position requires display of exceptional customer service, ability to communicate effectively, willingness to assist others, and the ability to function in a fast-paced work environment.

Answers incoming calls to the clinic appointment line and assists walk-in clients/prospective clients. Schedules, reschedules, cancels appointments according to the established templates. Refers appropriate callers to a nurse or other medical provider based on knowledge of agency policy and programs. Enters client information into HMS. Completes no-show reports in accordance with established policy. Monitors direct messages received via the HMS Health Portal and notifies appropriate medical provider of messages received. Maintains log of all incoming and outgoing direct messages.

Prepares medical records as needed for clinical appointments. Maintains, scans and attaches all medical documents and correspondence; ensuring charts, forms, and documents are organized in the Electronic Health Record (HER) according to established guidelines and filed appropriately. Ensures that all medical records are tracked and reconciled according to established schedule. Ensures confidentially of medical records at all times. Maintains strict security of the medical records room. 

Receives and prepares all medical records requests. Works with local Records Management Liaison Officer (RMLO) in preparing records for litigation and subpoenas as requested by Department Legal Counsel. Ensures all legal requirements for confidentiality are met and proper release is obtained before sending or releasing records. Works with the Finance & Accounting Section on requestor invoicing for payment related to the production of medical records, as needed.

Prepares monthly report to identify medical records to be prepared for disposition. Works with the RMLO in preparing and sending records for storage, disposition and/or destruction according to department policy. Responsible for the security and confidentiality of all information contained within the information set. Responsible for working with the Information Security Officer to ensure all applicable rules, regulation, and policies regarding the security of information are enforced with respect to this information set.

Assists clients with intake and eligibility process. Determines client eligibility for Medicaid using FLMMIS. Updates Health Management System (HMS) Medicaid information as needed. Perform PEPW, verify medical insurances for accuracy and status. Responsible for preparing forms for client signatures.

Participates in training, workshops, in services, conferences, staff meetings and other activities related to public health. Receives incoming deliveries into the Medical Services storeroom and informs the appropriate department immediately upon their receipt.

Performs all other duties as assigned in support of the Agency’s vision and mission. 

Required Knowledge, Skills, and Abilities:

• Ability to enter and manage data into a centralized data management system
• Experience working in professional office environment
• Ability to perform clerical and data-entry tasks with a high degree of accuracy
• Strong oral and written communication skills
• Work experience providing customer service
• Work experience using a multi-line phone system and other general office equipment
• Work experience utilizing computer equipment and Microsoft Office applications

Qualifications:

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Okaloosa County

221 Hospital Drive NE, Fort Walton Beach, FL 32548

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.