DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64060677

Requisition No: 814508 

Agency: Department of Health

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64060677

Position Number: 64060677 

Salary:  35,500 - $37,800 

Posting Closing Date: 05/22/2024 

FLORIDA DEPARTMENT OF HEALTH - OPEN COMPETITIVE OPPORTUNITY

Your Specific Responsibilities:

The North Central Florida IT Consortium is seeking Distributed Computer Systems Specialists with a work

assignment in Gainesville, FL with work locations throughout the support consortium. This position

provides both tier 1 and some limited tier 2 technical support to the users in an 11-county consortium

and will require travel and site visit work to multiple sites per week. This position records support in the

help ticket system, identifies reoccurring problems and makes recommendations for improvements.

Installs and implements distributed systems computer hardware, software, and communications

components including enhancements and upgrades. Analyzes and resolves hardware, software, and

communications problems using diagnostic software and/or technical trouble shooting processes.

Monitors hardware to ensure it is properly maintained. Performs related work as required.

This is a technical consortium level position supporting 11 County Health Departments. This position is intended to assist the System Administrator in supporting the CHD users with hardware, software, and networking functions. Support will require frequent travel to consortium CHDs for on-site support. Duties include assisting the System Administrator with LAN and WAN support at the local and regional level. Also, varied other duties as may be assigned.

Performs workstation setup and configurations, network settings and peripheral device installation within assigned consortium CHDs.

Monitors the use of software and hardware throughout the consortium – provides on-going identification and resolution of user needs through the use of on-site, phone, and remote user support.

Assist, coordinates, installs and implements distributed computer system hardware, software, and communications components including enhancements and upgrades.

Performs diagnostics and troubleshooting methods to resolve hardware & software problems in the consortium CHDs.

Maintains a work plan and schedule for consortium support. Generates, tracks and processes assigned help tickets through our Help Desk Application.

Assist in the preparation of and provides training for the proper use of computer equipment and assist in system documentation and distribution as directed by Supervisor.

Other duties as assigned

Responsible for securing the designated information set for the purposes of protecting confidentiality, data integrity and appropriate access for all information both confidential and public record which is stored in hard copy or electronic format.

Responds to notifications of suspected or confirmed viruses. Acts accordingly to quarantine devices which are  infected.

As an Information Custodian, develops, maintains and ensures adherence to Department of Health and ACHD security policies, protocols, and procedures. Delegates, as necessary, authority to assist with information custodian duties and other duties and responsibilities as outlined in Department of Health Protocol – Security 3.V.

Personal vehicle must be used for travel in the event a State vehicle is unavailable. Mileage will be compensated at the current state approved reimbursement rate.

Required Knowledge, Skills, and Abilities:

The successful applicant will be able to communicate clearly both orally and in written form, will be

customer-service focused, will be self-motivated, and able to work in both a team environment and

independently, is punctual and reliable.

Must be willing to accept a starting hourly rate of $18.00/hour.

Must be able to lift 20 pounds consistently, without issue.

Must have a valid driver’s license to operate a motor vehicle and be willing to use a state vehicle to

travel to remote sites.

Must be willing to be available for weekend and/or after-hours work.

Must have experience providing technical support to users.

Must have training in debugging problems, identifying solutions and coordinating defect resolution across multiple system releases or have equivalent work experience.

Must have at least one year of experience in a technical or related field.

Qualifications:

Minimum – Driver’s License

Preferred - Industry Standard certifications preferred: CompTIA, Microsoft, Citrix

A minimum of 1 year experience working in information technology

ALL REQUIREMENTS MUST BE REFLECTED IN APPLICATION AS WELL AS ATTACHED RESUME. MUST

PROVIDE PROFESSIONAL REFERENCES.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Alachua CHD,224 SE 24th St Gainesville, Fl 3264 Travel up to 50% of the time

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.