HUMAN SERVICES PROGRAM SPECIALIST - 60009096

Requisition No: 872107 

Agency: Children and Families

Working Title: HUMAN SERVICES PROGRAM SPECIALIST - 60009096

 Pay Plan: Career Service

Position Number: 60009096 

Salary:  $38,264.07 - $60,000.00 Annually 

Posting Closing Date: 03/24/2026 

Total Compensation Estimator Tool

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

North Florida Evaluation and Treatment Center (NFETC) is a 216 bed, all male, forensic, mental health rehabilitation facility. The Center is located in northeast Gainesville, Florida on 639 picturesque acres with regular sightings of deer, turkey, and other wildlife. NFETC employs a variety of entry level to leadership positions including food service, maintenance, direct care, nurses, counselors, rehab therapists, medical doctors, security, psychiatrists, and psychologists.

NORTH FLORIDA EVALUATION AND TREATMENT FACILITY IS A TOBACCO FREE FACILITY.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

This is a highly responsible and professional position serving as a Human Services Program Specialist within NFETC. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply.

Specific Duties and Responsibilities include:

• The Human Services Program Specialist position is part of the Quality Management Department.  The requirements for this non-supervisory position represent work in planning, delivering, monitoring, evaluating and consulting in regard to quality management at NFETC.
• Work in conjunction with IT to manage NFETC intranet site.  Facilitate data displays on intranet site as well as signage televisions located around the facility.
• Manage the Center's policy, procedure and forms processes.  Maintain awareness of all CFOPs that relate to forensic mental health and facilitate adjustment to Center procedures as indicated.
• Act as NFETC's liaison to the Commission on Accreditation for Rehabilitative Facilities (CARF).  Organize and manage Centers efforts to maintain ongoing CARF accreditation.
• Work in conjunction with Director of Staff Development and Training to develop and deliver educational materials for staff training purposes as indicated.
• Participate as team member and facilitator of Quality Management Team.  Assist in preparation of quality management reports.  Represent department during other committee meetings as indicated.
• Facilitate Center strategic planning efforts.  Aggregate information for analysis, assist in querying staff, facilitate exercises to identify strategic goals and objectives, develop and maintain reporting system.  Provide consultation to project teams in implementing quality management practices and assignments.
• Manage Center survey processes to include Staff Satisfaction and Partners (families, judiciary, case managers) surveys.  Send surveys at designated intervals, manage data, and report results to appropriate management teams.  Lead improvement efforts based on results as indicated.
• Act as QM's liaison to Environmental, Health & Safety in regard to Disaster Preparedness, Continuity of Operations Plan (COOP), and Safety and Sanitation surveys.
• Performs other related work as required.

Knowledge, Skills and Abilities required for the position:

• Knowledge of social, economic, rehabilitation or health care service objectives.
• Knowledge of methods of compiling, organizing and analyzing data.
• Ability to develop manuals, policies, procedures, standards and rules.
• Ability to develop methods for monitoring and evaluating quality of service and compliance with rules, policies and statutes.
• Ability to review and evaluate plans and programs.
• Ability to identify improvements and adjustments needed to insure program effectiveness and efficiency.
• Ability to establish and maintain liaison with other agencies.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Minimum Qualifications:

• A bachelor's degree from an accredited college or university is preferred and four years of professional experience in health, social, economic or rehabilitative programs.
• A master's degree from an accredited college or university can substitute for one year of the required experience.
• Professional experience as required above can substitute on a year-for-year basis for the required college education.

Candidate Profile (application) Requirements: 

Candidate Profile (application) must be complete in its entirety.  

• Work History - entered with the most recent/current listed first: 

• Any and all State of Florida jobs 

• Any and all Florida University jobs 

• All periods of employment 

• Periods of unemployment 

• Gaps 3 months or more* 

• Education 

• Volunteer Experience 

• Include supervisor names and phone numbers including current place of employment. 

• *Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps. 

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 

• If claiming Right to First Interview, candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. 

If you experience problems applying online, please call the People First Service Center at (877) 562-7287. 

Benefits of Working for the State of Florida:

• Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.