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Date: Jan 13, 2021

Location: GAINESVILLE, FL, US, 32609

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 293802 

Agency: Children and Families

Working Title: INTERVIEWING CLERK - 60049287

Position Number: 60049287 

Salary:  $797.49 Bi-Weekly 

Posting Closing Date: 01/18/2021 

Northeast Region Economic Self-Sufficiency Program

Customer Service Lobby – Gainesville Service Center


This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs, by: Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan.

  • Effectively assessing customers' needs.
  • Referring customers to community agencies as appropriate.
  • Timely and accurately escalating customers' complaints/inquires as appropriate.
  • Documenting customers' records timely and in accordance with departmental procedures.
  • Assisting customers with completion of online or paper applications.
  • Assisting customers with My ACCESS Accounts.
  • Effectively communicate with internal and external customers as by departmental procedures.
  • Effectively maintaining customer lobby log in accordance to Performance Management Plan.
  • Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits


**NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on the State of Florida Employment Application. Responses to qualifying questions will be credited only if verifiable by skills and/or experience listed on the employment application, including specifically required customer service and computer skills. Applicants who do not answer the position qualifying questions will not be considered for this position.

Only State of Florida Applications will be accepted – no resumes, please.

Must have more than 1-3 years of clerical experience in an office setting. Must have more than 1 year of customer service experience. Must have more than 1 -3 years of computer experience.

This position requires a security background check and participation in direct deposit.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The biweekly salary for this position is $797.49, and is not negotiable.



Analyzing Data or Information

Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

Assisting and Caring for Others

Providing assistance or personal care to others.

Documenting/Recording Information

Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

Processing Information

Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.

Getting Information Needed to do the Job

Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with Persons Outside Of the Organization

Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

Interpreting Meaning of Information to Others

Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.

Making Decisions and Solving Problems

Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

Monitoring and Controlling Resources

Monitoring and controlling resources and overseeing the spending of money.

Judging Qualities of Things, Services, People

Making judgments about or assessing the value, importance, or quality of things or people.





Talking to others to effectively convey information

Judgment and Decision Making

Weighing the relative costs and benefits of a potential action

Active Listening

Listening to what other people are saying and asking questions as appropriate

Information Gathering

Knowing how to find information and identifying essential information

Problem Identification

Identifying the nature of problems

Reading Comprehension

Understanding written sentences and paragraphs in work related documents

Service Orientation

Actively looking for ways to help people


Communicating effectively with others in writing as indicated by the needs of the audience

Information Organization

Finding ways to structure or classify multiple pieces of information

Identification of Key Causes

Identifying the things that must be changed to achieve a goal

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Therapy and Counseling

Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance   including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects


Knowledge of administrative and clerical procedures and systems


Knowledge of computer software including applications

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Gainesville