IT SUPPORT SPECIALIST - 67032460

Requisition No: 851115 

Agency: Agency for Persons with Disabilities

Working Title: IT SUPPORT SPECIALIST - 67032460

 Pay Plan: Career Service

Position Number: 67032460 

Salary:  $42,527.25-$46,779.98 

Posting Closing Date: 04/22/2025 

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

 POSITION: IT Support Specialist - Career Service

WORKING TITLE: Distributed Computer Systems Analyst

POSITION NUMBER: 67032460

OPEN COMPETITIVE OPPORTUNITY

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
• Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. 

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$42,527.25- $46,779.98 Annually            $1,635.66 - $1,799.23 Bi-weekly

Position Summary

This is a technical position that works withing the Agency for Persons with Disabilities I formation Technology Office. This position provides desktop computing services and file/print server support for APD Developmental Disabilities Centers and Area Offices.

The Work You Will Do 

• Provides technical support for information technology hardware, software, and network equipment to enable APD employees to utilize the APD Internet, Intranet and business information systems. This includes installing, diagnosing, repairing, maintaining, and upgrading all computer hardware, software and networking equipment to ensure optimal workstation performance.
• Troubleshooting reported problems (in person, by telephone, e-mail, or remote desktop administration in a timely and accurate fashion) and provide end-user assistance where required by negotiated Service Level Agreement with DDC and Area Offices.
• Active Directory and Windows computer system administration.
• Performs backup/restores of files and data as required.
• Implement projects and deploy equipment.
• Recommend equipment and obtain quotes for APD IT purchases ensuring adherence to APD IT Standards.
• Works with APD General Services to implement asset management procedures for IT equipment.
• Works with APD Information Security Manager to implement and carry out information security processes and procedures to safeguard the confidential integrity and availability of APD data.
• Work with APD Information Technology Office to provide telecommunications support to the APD DDCs and Area Offices. This includes videoconferencing and telephone support.
• Other duties as required.

Minimum Qualifications

• Must be able to travel statewide if required to administer remote users and/or APO offices.
• Must have experience working in a team-oriented, collaborative environment.
• High School Diploma or equivalent with two (2) years of experience in Information Technology preferred. Relevant education may substitute for experience.
• Preferred: IT Certification (A+, Network+, CCNA, etc.)

Knowledge, Skills, And Abilities

Knowledge of:

• Microsoft Windows Server/ Windows Desktop, and Microsoft Windows Security Office 365, Adobe Acrobat, Google Chrome, SharePoint, and Microsoft Edge.
• DNS and TCP/IP networking.
• Computer, server, and networking hardware.

Ability to:

• Present ideas in a business-friendly and user-friendly language.
• Communicate clearly and concisely verbally and in writing.
• Interact, assess, and respond to individuals with developmental disabilities.
• Lift and transport moderately heavy objects, such as computers and peripherals.

Demonstrate Skills in:

• Hardware and software troubleshooting.
• Network troubleshooting.
• Inventory management.
• Record keeping and thorough documentation.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. 

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287. 

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.