SENIOR CLERK - 64054116

Requisition No: 870330 

Agency: Department of Health

Working Title: SENIOR CLERK - 64054116

 Pay Plan: Career Service

Position Number: 64054116 

Salary:  $34,760 - $35,760 

Posting Closing Date: 02/19/2026 

Total Compensation Estimator Tool

Job posting category Anticipated Vacancy SENIOR CLERK 64054116

Your Specific Responsibilities:

Answers multi-line switchboard, ensuring calls are answered promptly, professionally, courteously, and are routed to the

appropriate areas. Asks probing questions to determine resources client may need and ensure information provided is accurate and

delivered professionally.

Runs the no show report and processes no shows for Main Site, Alachua Clinic, SW Clinic and Afterhours Clinic through an HMS

Progress Note for all clinics (except Chronic Disease), in addition to sending PEDS no show letters to the parent or guardian of the

child, and family planning no show letters to the client.

Reviews denied lab insurance claims. Updates insurance information on form and in HMS, including status, or notates insurance

closed on forms of denied claims and / or claims that need corrected information.

Reviews client records and report to determine ethnicity was captured/updated per FL DOH Standards. Make corrections as needed.

Provides important information to potential refugee clients to ensure they receive the services they need in a timely manner. Asks

probing question to determine if clients are RHA or immigration, transfer them appropriately to be scheduled. Assists with

information on follow-up appointments.

Reschedules appointments via client calls if appropriate. Transfers calls to appointment desk if unable to assist.

Notes accounts for clients who call to advise they will be late. Obtains appropriate approval per policy.

Responsible for securing the designated information sets for purposes of protecting confidentiality, data integrity, and appropriate

access for all information, both confidential and public record, which is stored in hard copy or electronic format.

Other duties or tasks assigned by management.

Required Knowledge, Skills, and Abilities:

Knowledge of computer software (EHR, Microsoft Word, Excel, HMS, FLMMIS, FLSHOTS, AVAILITY, WAGES, 3rd party

insurance websites

Strong customer service skills, ability to work with the public.

Ability to work collaboratively within a team environment.

Skilled at data entry.

Detail oriented

Qualifications:

Minimum - Must have a high school diploma or its equivalent.

Must be willing to work an 8-hour shift Monday to Friday from 8:00 to 5:00 p.m. with an hour lunch.

Must have at least one year of experience using computers and computer programs such as Word, Excel, or Medical

Client databases.

Must be proficient in HMS, including service coding and making progress notes.

Must have one year answering multi-line phones and transferring calls    

Preferred - Experience verifying Florida Medicaid, Medicare, or third-party insurance coverage through FLMMIS, Availity or other

electronic method.

Experience scheduling appointments through an Electronic Health Record.

Bilingual

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Doh-Alachua located at 224 SE 24th St, Gainesville, FL 32641

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.