SWITCHBOARD OPERATOR II - 67016480

Requisition No: 839961 

Agency: Agency for Persons with Disabilities

Working Title: SWITCHBOARD OPERATOR II - 67016480

 Pay Plan: Career Service

Position Number: 67016480 

Salary:  $1,298.46 - $1,428.31 Biweekly 

Posting Closing Date: 11/08/2024 

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

POSITION: SWITCHBOARD OPERATOR II

POSITION’S LOCATION: Tacachale – Gainesville, FL

POSITION NUMBER:  6716480

3rd Shift:  9:15 PM to 7:15 AM, Rotating Days Off

OPEN COMPETITIVE OPPORTUNITY

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This posting may close prior to closing date.

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: 

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances available at state rates
• State of Florida retirement package         
• Generous vacation and sick leave
• 10 paid holidays a year
• Career advancement opportunities
• Tuition waiver for state college/university courses
• Training opportunities
• For additional benefit information available to State of Florida employees, go to http://www.mybenefits.myflorida.com

The Agency for Persons with Disabilities (APD) works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and support for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children ages 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency. www.apdcares.org

Join APD’s TACACHALE and be part of the team that MAKES A DIFFERENCE – NOT JUST A LIVING, impacting the lives of developmentally disabled adults!

SALARY RANGE

$33,760.00 - $37,136.00 Annually      $1,298.46 - $1,428.31 Biweekly

The hiring salary may exceed the maximum posted salary.

SPECIFIC DUTIES AND RESPONSIBILITIES

The employee will create an environment that cultivates people and transforms teams by increasing transparency and providing and/or seeking opportunities for professional development. The employee actively works to demonstrate the qualities of being humble, hungry, and smart and leads others to embody the same. The team member lacks excessive ego, shares credit, is self-motivating, and exercises good judgment and intuition around the subtleties of group dynamics.

This position is required to work in assigned office or headquarters. This position is not eligible for telework.

The incumbent holds a position of trust and adheres to the policies and procedures that govern the Agency for Persons with Disabilities and Tacachale to ensure the safety of the residents, employees and visitors of Tacachale.

Answer incoming calls, connects callers to desired parties, documents resident incident reports, maintains several logs, monitors the fire alarm panel, and notifies officers as necessary.  In emergencies, contacts the appropriate staff, which includes but is not limited to, all on-call staff, Licensed Independent Practitioners, Nurses, Center Monitors, Administrators, Maintenance Employees and the Officer of the Day.  Patrols the grounds to ensure unoccupied buildings are secured, and to look for potentially hazardous situations or suspicious activity.  Controls access to Tacachale, processes outgoing and incoming resident trips, assists emergency responders, and responds to all calls for assistance center wide.

Perform various word processing responsibilities, which can include proofreading documents before they are sent out or updating Tacachale phone directory. Conduct other administrative task, including sending facsimiles, and making copies.   

Maintains the cleanliness and condition of the immediate area. Perform routine maintenance on switchboard system or contact outside contractor to visit the office to fix the system if necessary.

Performs other related duties as required.

POSITION REQUIREMENTS

Physical Requirements:

• Must be able to lift up to 40 pounds.
• Must be able to assist with evacuation of residents during an emergency.
• Must be able to do repetitive movements with arms, hands, neck and head.
• Must be able to demonstrate competency, as appropriate, in all areas of training, some of which require physical activity such as CPR and PASS.
• Must be able to bend, twist, turn, kneel, stoop, squat, push, pull, lift and walk extended distances on uneven surfaces. (Zone checks).
• Must be able to physically operate all equipment necessary to do job tasks.
• Must be able to remain alert while on duty.
• Must be able to work 16 hour shifts as needed

This position may be required to perform essential services before, during, and after an emergency per APD OP 2-0035.

This position is critical to the safety and supervision of residents and may require the incumbent to work beyond their normal work schedule to maintain minimum coverage levels in the facility.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• safety procedures required in security.
• operation of computer applications i.e., Microsoft Office.

Ability to:

• plan, organize and coordinate work assignments.
• communicate effectively (both written and verbally)
• establish and maintain effective working relationships with others.
• operate a computer to include answering and transferring phone calls using the switchboard console.
• maintain certification in Prevention and Safety Strategies Training (P.A.S.S.).
• maintain certification in Cardiopulmonary Resuscitation (CPR) and Direct Care In-Service (DCI).

Skills in:

• exercising good judgement.
• situational awareness.

ADDITIONAL INFORMATION

PROFILE COMPLETION

Applicants must complete all fields in the Candidate Profile, including their work history with the month and year.

Responses to Qualifying Questions must be verifiable in the Candidate Profile, and “see resume” will not be considered an acceptable response.

Resumes and other documentation can be attached to provide additional information, but this will not replace the required completed Candidate Profile.

All applicants should complete the online application process.  If assistance is needed to apply for this position, please call the people first service center at 1-877-562-7287.

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.
 

RETIREE NOTICE

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

DIRECT DEPOSIT PROGRAM

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.

Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens, and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

SPECIAL REQUIREMENTS

You may be required to provide your Social Security Number to conduct required verifications. Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

DRUG FREE WORKPLACE

THE STATE OF FLORIDA IS A DRUG-FREE WORKPLACE.  ALL EMPLOYEES ARE SUBJECT TO REASONABLE SUSPICION DRUG TESTING IN ACCORDANCE WITH SECTION 112.0455, F.S., DRUG-FREE WORKPLACE ACT.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.