EMPLOYMENT SECURITY REPRESENTATIVE II - 40046133

Requisition No: 819165 

Agency: Commerce

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE II - 40046133

 Pay Plan: Career Service

Position Number: 40046133 

Salary:  $36,000.00 

Posting Closing Date: 11/30/2024 

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REQUISITION TITLE: COM – EMPLOYMENT SECURITY REPRESENTATIVE II

JOB TYPE: FULL-TIME
POSITION LOCATION: HOLLYWOOD, FL

Our Organization and Mission:

Florida Commerce (COM) works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

The Employment Security Representative II is a member of the COM team with CareerSource Broward.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at COM that fit their skill sets.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let COM’s mission become yours. To find out more about us, click on the link :http://www.floridajobs.org /

The Work You Will Do:

The Employment Security Representative II is a professional position specializing in providing individual or group vocational or employment counseling services in a One-Stop Center. The Employment Security Representative II is a member of the COM team with CareerSource Broward.

The Difference You Will Make:

You will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own.  Your knowledge and skills will be utilized to help our citizens.

COM is a fast-paced work environment in which critical thinking and prioritizing is a must.

How You Will Grow:

COM encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with COM’s Vision and Mission, the employee:

1. Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
2. Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
3. Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
4. Works collaboratively to optimize the effectiveness of COM's available resources and tools.
5. Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

Greater Fort Lauderdale encompasses Broward County and is a principal city of the Miami metropolitan area. Ft Lauderdale is a popular tourist destination and yachting capital of the world. Its semi-tropical climate is highlighted by more than 3,000 hours of sunshine each year and pleasant year-round ocean breezes. The city has a history as a premier vacation location and is known for its beaches, waterways, and cultural offerings alongside its upscale restaurants, nightclubs, boutiques and luxury hotels. Port Everglades is considered the 3rd largest cruise port in the world. 

Being in Fort Lauderdale will guarantee you a unique experience, professional growth, entertainment, and culture. Once known strictly as a tourism-based economy, Fort Lauderdale now supports a diverse range of industries, including marine, manufacturing, finance, insurance, real estate, technology, avionics/aerospace, film and television production. Fort Lauderdale is establishing itself as a world-class international business center and one of the most desirable locations for new, expanding or relocating businesses.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

We care about the success of our employees.

We care about the success of our clients.

We are always improving our technology, our tools, our customer’s experiences and ourselves.

A rewarding experience for reliable, compassionate and professional employees.

Pay:

$36,000.00/annually

Your Specific Responsibilities:

• Provide individualized or group specialized counseling services to targeted/contracted groups (e.g. dislocated workers, veterans, welfare transition participants, etc.) using standardized counseling techniques which will assist customers in deciding on vocational goals and employability plans for entrance into employment.  
• Assess customers for job readiness through aptitudes, interests, personal characteristics, education, and work history demographics.
• Coordinate services with state and local agencies and private employers for job development and referrals.
• Refer customers to community resources for appropriate employment related services and perform placement services as required.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.

• Knowledge of Microsoft Word, Excel and Outlook.
• Knowledge of the methods of data collection.
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to conduct effective interviews. Ability to deal with the public in a tactful, courteous, and effective manner.
• Ability to record, collect, evaluate, and analyze data.
• Ability to work independently by planning, organizing, and coordinating work assignments.
• Ability to listen effectively.
• Ability to read and understand reports, documents, and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to work relatively independently at times and with supervision as needed.
• Ability to make presentations in a group or individual settings.
• Ability to work effectively as part of an inter-organizational team.
• Ability to work in a fast-paced environment.
• Interpersonal skills.
• Ability to stand for long periods of time.
• The incumbent must possess or obtain certification as a Workforce Professional within six (6) months of employment in this position.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.  

Minimum –

• Required to travel locally and must furnish own transportation.  
• Duties and responsibilities of this position must be performed at the official work site of the Department.

Preferred -

• A Bachelor’s Degree from an accredited college or university and 2 years of experience in sales/marketing, customer service or related field.
• Professional or nonprofessional experience in areas related to employment security: sales, marketing, interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year-for-year basis for the preferred college education.
• Registered in EmployFlorida.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.