Customer Service Specialist - 64043769

Requisition No: 834763 

Agency: Department of Health

Working Title: Customer Service Specialist - 64043769

 Pay Plan: Career Service

Position Number: 64043769 

Salary:  $33,759.96 

Posting Closing Date: 11/07/2024 

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Thank you for your interest in career opportunities with the Florida Department of Health in Pasco County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pasco County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Your Specific Responsibilities:

This position is to work as a Health Support Specialist answering the WIC appointment line located in the Summit Professional Building, including performing Health Support Technician or Senior Clerk duties in all WIC clinic locations - Hudson, Holiday, Wesley Chapel, and Dade City as needed.  The incumbent will be required to work at all sites, with a schedule in place or advance notification of changes.  This is a highly skilled position which requires an expert understanding of the Federal WIC Program and the use of the WIC FL-WiSE System with minimal supervision.  Having successfully completed the Florida Paraprofessional Training modules, will assist in providing quality nutrition services to WIC participants in compliance with the Federal Regulations. The incumbent is expected to promote cooperation, courtesy, and teamwork, in a diverse environment and as an employee of the Pasco County Health Department, represents the agency and its mission and values while acknowledging that all information held in health records is confidential, with access governed by the state and federal laws. Confidential information includes the clients name, address, medical, social, and financial data, and services received. This position requires reliable transportation to travel to all WIC sites. 

When working as one of the primary contact persons for appointments, answers telephones or returns calls promptly and courteously; schedules appointments and makes appropriate health and social services referrals. Maintains current knowledge of the Federal WIC program regulations including WIC memos, WIC FL-WiSE system guide and the DOH manual 150-24.  Accurately compiles and records income, demographic, and other information necessary to determine WIC program eligibility and advises WIC participants of their rights and obligations according to federal guidelines. Ensures that the Florida voter registration processes are completed accurately.  Issue EBT card benefits.  Conducts secondary low risk nutrition education contacts in a group or individual basis after successful completion of Florida training modules.  Maintains a courteous and cooperative working relationship with staff and the public.  Assists in decreasing non-participation by contacting clients for appointments who appear on related reports such as the No Show and Clients Eligible for Benefits reports.

Obtains accurate data on height and weight measurements on women, infants, and children.  Performs hematocrit/hemoglobin testing and records results electronically.  Cleans equipment and area where blood work is done daily.  Maintains “universal precautions” in completing clinic HST functions.  Follows established guidelines and standards for safety in handling equipment, biological specimens, and waste products to prevent exposure to blood borne pathogens.  Completes the Lab/Anthro and Immunizations sections in electronic system. 

Assists with QA/QI projects and related data entry, including but not limited, to WIC Services Indicators and data needed for All WIC Staff Meetings. Assists the supervisor with the training of new clerical staff as needed.  Attends staff meetings and trainings as required. Participates in outreach efforts. Refers vendor queries to the vendor manager and client concerns to the supervisor. Other duties as assigned.

Promotes and supports breastfeeding clients and initiatives.  Reads, understands, and implements directives. Completes and submits time sheets, EARS, and travel accurately and according to established division and agency guidelines.

Other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge and experience utilizing software programs as Excel, Power Point, and Word.
• Knowledge of arithmetic, ability to perform arithmetical calculations.
• Ability to deal with the public in a tactful and courteous manner, maintain records, organize, and coordinate work assignments, communicate, maintain effective working relations and good rapport.
• Ability to take on multiple responsibilities and new tasks simultaneously.
• Ability to adapt and resolve challenges.

Qualifications:

Minimum

Must have valid Florida Driver’s License. 

Must be able to lift and carry 30 pounds.

Preferred 

Bilingual with fluency in English and Spanish

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

7509 State Road 52, Hudson, FL 34667

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• Paid Parental Leave;
• State Group Insurance coverage options, including health, life, dental,vision, and other supplemental insurance options;

Your take home pay can be significantly influenced by your insurance premiums.  Compare your current premium with the State of Florida employee premiums!

• Monthly employee premium for the standard PPO/HMO:
• Single coverage is $50
• Family coverage is $180
• Monthly employee premium for the High Deductible Health Plan PPO/HMO:
• Single coverage is $15
• Family coverage is $64.30

• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.