DIRECTOR OF INFORMATION TECHNOLOGY

Requisition No: 859767 

Agency: Department of Health

Working Title: DIRECTOR OF INFORMATION TECHNOLOGY

 Pay Plan: SES

Position Number: 64082437 

Salary:  $42,561.57-$65,000.00 

Posting Closing Date: 09/16/2025 

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pasco County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation.  Furthermore the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets. 

Ensures all Information Technology (IT) systems are maintained, operational and available for use during hours of operation. Responsible for ensuring technical support phone calls made to the IT department and work Help Tickets are answered and issues are handled in a timely manner. The work is performed through a combination of using technical remote control methods (when possible) or traveling within Pasco County. The position also helps in maintaining the network environment in a working condition, conducts on-site reviews of compliance to system standards, protocols and procedures established by the Department of Health. Incumbents may also assist other network support / server specialists to install and implement network equipment and configuration changes.

Acts as the:

• Appointed IT System Administrator preparing short term and long term work plans adhering to the DOH IT Strategic Plan ensuring DOH-Pasco IT needs are reviewed with management team. Coordinates with budget managers and program manager to ensure approved systems are working in compliance with the Health Department standards.
• Act as the Information Security Coordinator (ISC) responsible for information security/privacy events including but not limited to the responsibilities identified in the Department of Health Information security and Privacy Policy, DOHP 50-10.1-16, VI.D.6
• Local IT Disaster Recovery Coordinator responsible for planning and directing the detailed information technology activities before, during, and after a disaster. 
• Information Custodian for MIS and assigned information sets; maintains confidentiality of the information in accordance with state and federal statutes, rules, regulations and Department of Health Information Security Policies, Protocols and Procedures, in accordance with Protocol: Security-3V, Sec. 1-3.

Responsible for:

• Install and diagnose problems on computers, printers, scanners, iPhone devices, wireless cards, etc. ensuring devices connecting to DOH networks comply with the requirements established by DOH.
• Installs, configures, and support software on desktop, laptop, and file servers.
• Resolve software configuration issue including the setup and maintenance of Video conference equipment.
• Manage users in Active Directory (AD) objects and containers timely creating, updating and deleting user accounts when changes in personnel occur.
• Overseeing the administration and operations of the Health Management systems and performs backup duties as required (management & removals of HMS user accounts ensuring mandatory updates are installed in HMS in a timely fashion).
• Has access to AMS and responsible for annual IT inventory
• Submitting Communications Service Request (CSR) and Information Resource Requests (IRR). Reviewing needs assessments request for technology related software and hardware.
• Assists with IT budget and determines operational needs for the fiscal year
• Uses computer and network diagnostic techniques to determine performance issues and resolve continuing issues
• Creates, manages, and provides training for new IT systems and/or processes (i.e. SpNS client webpage, electronic forms, client portal site)
• Maintaining and updating a communications page to streamline processes, reduce call backs, communicate tips and tricks, and major IT projects. 
• Performs Help Desk support to internal computer users, Remote users such as Volunteer Health Services, and WIC Outreach Sites through phone support to DOH-Pasco employees and guest access through Aruba Wireless network.

Able to: 

• Assess and takes action related recommendations on IT equipment, server rationalization, repurpose current equipment for optimal use. Assists with installation of computer equipment and software as needed.
• Provide technical support for systems relating to database development and management, data quality assurance.
• Maintain a working knowledge through the participation of statewide trainings and conferences enhancing knowledge base to efficiently implement improvements in DOH-Pasco.

Acknowledge that all information held in health records is confidential, with access governed by state and federal laws. Confidential information includes the client’s name, address, medical, social and financial data and services received.

Performs other duties as required.

In the event of a disaster, this health department is required to assume specific responsibilities during and after the event. This employee will be expected to report for duty during and/or after the disaster as needed.

Required Knowledge, Skills, and Abilities:

• Knowledge of network wiring/cabling.
• Knowledge of enterprise processing operations, procedures, and equipment.
• Knowledge of problem-solving techniques.
• Knowledge of computer hardware and software.
• Ability to process information logically and solve problems.
• Ability to monitor and resolve problems with enterprise computer systems components.
• Ability to identify and define enterprise network needs.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.

• Ability to plan, organize and coordinate work assignments

Qualifications:

Minimum - Highschool Diploma

Preferred - Bachelor's Degree

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

7509 State Road 52, Hudson, FL 34667

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

Your take home pay can be significantly influenced by your insurance premiums.  Compare your current premium with the State of Florida employee premiums!

• Monthly employee premium for the standard PPO/HMO:
• Single coverage is $50
• Family coverage is $180
• Monthly employee premium for the High Deductible Health Plan PPO/HMO:
• Single coverage is $15
• Family coverage is $64.30

• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.