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619143-DEO-EMPLOYMENT SECURITY REPRESENTATIVE I - 40045074

Date:  Jun 18, 2022
Location: 

IMMOKALEE, FL, US, 34142


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 619143 

Agency: Economic Opportunity

Working Title: 619143-DEO-EMPLOYMENT SECURITY REPRESENTATIVE I - 40045074

Position Number: 40045074 

Salary:  $27,164.88 annually 

Posting Closing Date: 06/29/2022 

Job Type:  Full-Time

 

Position Location:  Immokalee, FL

 

Interviews will be conducted either face-to-face, telephone or virtual.

TO BE CONSIDERED FOR THIS POSITION, REPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE IN YOUR RESUME AND/OR BASED ON YOUR SUBMITTED APPLICATION.

 

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.

 

CareerSource Southwest Florida is the workforce development for Lee County, Charlotte County, Collier County, Hendry County and Glades County.  CareerSource Southwest Florida partners with local businesses, elected officials, and education leaders to improve workforce training and employment opportunities. CareerSource Southwest Florida matches talented job seekers to employers.

 

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at DEO that fit their skill sets.

 

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

 

Let DEO’s mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

 

The Work You Will Do:

The Employment Security Representative I (ESR I) is a professional position with the Department of Economic Opportunity (DEO) which promotes employment and training programs alongside of the Workforce Development Board frontline staff.  You will focus on placement services for career seekers using Employ Florida (EF), job boards, local newspapers, and community resources.  Ensures quality referrals are based on employer defined skill sets and requirements.  Employers are provided job order services, job creation, updates, placement verifications, follow-up and hiring events.  You will make sure career seekers and employers understand all services provided by CareerSource Southwest Florida.

 

The Difference You Will Make:

You will provide services that are adequately documented in Employ Florida (EF) and make sure job seekers are obtaining and retaining employment and assist local employers to attract and retain highly qualified candidates.  You are responsible for focusing on work demands and customer service in a diverse environment.  DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.

 

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

  1. Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
  2. Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
  3. Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
  4. Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
  5. Uses knowledge acquired through education, training, or experience to complete tasks.

 

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

 

Where You Will Work:   

Immokalee is home to the action-packed Seminole Casino Hotel and the Immokalee Regional Raceway, but this unincorporated town is decidedly rural in character. It draws visitors to its fresh produce stands, authentic Mexican restaurants and outdoor attractions such as Lake TraffordCorkscrew Swamp SanctuaryPepper Ranch Preserve, and Pioneer Museum at Roberts Ranch.

Immokalee has seen its share of hunters, trappers, cowmen, and missionaries since it was first settled in the late 1800s. Its name means “my home” in the Seminole language, a nod to one of two Indian tribes that occupied the area - the ancient Calusa tribe were early occupants. As the largest inland community in Collier County, it has a thriving agriculture industry. Large farms produce a large amount of the United States fresh produce in the growing season from November-April. Immokalee's walkable downtown features the First Street Zocalo, a plaza including benches, shaded areas, and a bandstand. Enjoy a little R&R while exploring the quaint town's shops and restaurants. Since undergoing a successful environmental restoration, Lake Trafford is regaining its previous status as a top bass fishing destination. 

Signature events in Immokalee include many live concerts and other special events at the Seminole Casino Hotel, full-moon hikes with Corkscrew Regional Ecosystem Watershed (CREW) Land & Water Trust, the Immokalee Cattle Drive & Jamboree (March), Immokalee Harvest Festival (April), the Sunflower Festival (October) and the Christmas Around the World Parade (December).

WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK!!

State Group Insurance coverage options+                                               * Retirement plan options, including employer

   (health, life, dental, vision, and other supplemental options)                   contributions (FYI, please click www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year                              * Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)                          * Flexible Spending Accounts          

* Tuition Fee Waivers (Accepted by major Florida colleges/universities     * Ongoing comprehensive training provided             

* Career Growth                                                                                           * Highly skilled, professional environment                 

 

+For a more complete list of benefits, visit www.mybenefits.myflorida.com.

  • We care about the success of our employees.
  • We care about the success of our clients.
  • We are always improving our technology, our tools, our customer’s experiences, and ourselves.
  • A rewarding experience for reliable, compassionate, and professional employees.

 

Pay: $27,164.88 Annually

 

Your Specific Responsibilities:

  • Greets and assists career seekers and employers by assessing primary needs and directing customers to appropriate services. 
  • Coordinates the provision of Employ Florida labor exchange services to employers and eligible persons which include intake and assessment, counseling, testing, job search assistance, referral, and placement.  
  • Assess the needs of customers to determine the eligibility of applicants and refer to services such as, Migrant Seasonal Farm Workers, Veteran Employment Services, Supplemental Nutrition Assistant Program (SNAP), Welfare Transition (WT), Ticket to Work, Job Youth Programs, Federal Bonding, Trade Adjustment Act (TAA), Workforce Innovation & Opportunity Act (WIOA) and In-House Hiring Events, etc. 
  • Ensures full compliance with state, federal or local policy of entering staff assisted services codes and documentation recorded in EF.  Reach out to new Employ Florida registrants and encourage them to take advantage of all of CareerSource Southwest Florida resources.
  • Provides assistance and instructions to customers utilizing services, initiation of EF registration, and information available in the Resource Room. Ensures that customers use computers and equipment for their intended purpose and redirect customers who are using resources inappropriately.  May explain and clarify re-employment policies and procedures for unemployment compensation claimants.
  • Participates in all aspects of teamwork, and as a willing partner in not only the specific team, but in the organization.  All team members are expected to have a working knowledge of the CareerSource services offered to customers and should be prepared to provide back-up coverage in other areas during peak periods, or when staffing shortages arise due to lunch hours, vacations, or illness.
  • Maintains neat and orderly, professional work area(s).
  • Work throughout CareerSource Southwest Florida’s One-Stops as needed/scheduled.
  • Maintains strict rules of confidentiality.
  • Identifies and recommends to Center Supervisor actions, services needed to maintain customer flow and compliance with established regulations, directives, and procedures.
  • Perform other related duties as requires or assigned.

 

Required Knowledge, Skills, and Abilities:

  • Knowledge of Microsoft Office suite applications (Word, Power Point, Excel, and Outlook) as well as email.
  • Knowledge of Employ Florida and other web-based self-help products.
  • Knowledge of Wagner-Peyser/Employ Florida and other related Department of Economic Opportunity programs.
  • Knowledge of employment development or placement principles.
  • Knowledge of basic public relations principles.
  • Ability to work in a culturally diverse environment.
  • Ability to understand and apply applicable rules, regulations, policies, and procedures.
  • Ability to deal with the public in a tactful, courteous, and effective manner.
  • Ability to work effectively as part of an inter-organizational team.
  • Ability to learn new technologies as they are introduced.

Interpersonal skills:

  • Energetic personality, positive attitude, and a high level of commitment to helping and serving people.

Organizational skills:

  • Time management skills and excellent verbal and written communications skills.
  • Ability to listen attentively and effectively.

 

Qualifications:

  • As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.  

Minimum

  • At least one year of customer service experience.
  • Completion and certification of Florida Workforce Professional (Tier 1) required within one (1) year of hired date.
  • May be required to travel locally in CareerSource Southwest Florida (Collier, Lee, Port Charlotte, Hendry, and Glades Counties) and must furnish own transportation.

Preferred

Preference will be given to those applicants that have the following qualifications:

  • Candidates with more than one year of experience.
  • Candidates with a degree in a related field.

 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).  Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

 

The State of Florida supports a Drug-Free workplace.  All employees are subject to reasonable suspicion drug testing in accordance with Section 1112.045, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214-member Copy # 4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcements. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Naples