HEALTH SERVICES REPRESENTATIVE - 64058907

Requisition No: 847363 

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64058907

 Pay Plan: Career Service

Position Number: 64058907 

Salary:  $41,000 - $43,000 

Posting Closing Date: 02/27/2025 

Total Compensation Estimator Tool

Title:  Health Services Representative- 64058907

Location:  Immokalee, FL

INTERNAL AGENCY OPPORTUNITY

Anticipated Vacancy

Applicants accepted only from Florida Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department. 

Your Specific Responsibilities:

This is an independent position involved primarily in the control and prevention of Tuberculosis (TB) with support activities provided in the program areas of Sexually Transmitted Diseases (STD) and Human Immunodeficiency Virus (HIV) as needed. This position is under the supervision of the Nursing Program Specialist for TB.

Contributes to the organization’s culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department’s ICARE values.

Makes home and field visits to TB program clients whether suspects, confirmed cases or contacts, to establish and maintain case management procedures meeting Department of Health (DOH) protocols and Centers for Disease Control (CDC) guidelines.

Monitors compliance with physician-prescribed therapy by means of Directly Observed Therapy (DOT), Directly Observed Preventive Therapy (DOPT), collecting specimens, observing for adverse reactions and providing patients and family with tuberculosis education.

Conducts investigations to locate contact and delinquent or lost patients to be evaluated by arranging for testing as appropriate; data collection by screening for symptoms for active disease; and interviewing clients and contacts to identify priority risk factors by obtaining medical, family and lifestyle histories by observation and interview. Transports clients as needed.

Initiates and coordinates case contact investigation which can include TB testing, sputum inductions, HIV Counseling and Testing and arranging for chest x-rays and physician clinic visits.

Documents activities in the client’s HMS record following approved charting procedures.

Delivers, either by home visit or phone call, clinic appointment reminders and upon request, assists other program areas (Epidemiology) with appointment reminder delivery or in locating clients lost to follow-up. Documents activity in the client’s HMS medical record.

Provides clinic coverage, on a rotating basis, with other HSR for STD/HIV testing and related clinic services. Locates and brings to examination, treatment and/or counseling STD/HIV suspects, contacts and associates as appropriate. Interviews patients diagnosed with STD and HIV following DOH protocols and CDC guidelines. Makes referrals for treatment as needed.

Provides interpreter service between clients and other staff as needed to facilitate communication.

Conducts field screening of population at risk for TB/STD/HIV utilizing available blood and urine testing methods, administers cough surveys and other risk assessment tools where indicated. Assists with collection of result data and preparation of appropriate reports as assigned.

Conducts investigations to locate and bring to examination, treatment and/or counseling STD/HIV suspects, contacts and associates as appropriate, as part of the STD/HIV disease intervention team.

Performs administrative duties around the building, including but not limited to: Safety Inspections, County Vehicle coordination for fuel and maintenance appointments, assists with opening and closing of the building, building maintenance needs, recyclable collection for weekly pick-up, assists with loading and unloading of vehicles for outreach events, etc.

Attends trainings and in-service presentations as available and completes employee activity records EARs/CSRs in a timely manner to ensure accurate service documentation. Complete administrative duties such as cell phone verification forms, travel logs for mileage accountability, reimbursement timesheets.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to learn phlebotomy and administer TB blood test.
• Possess a reliable automobile for work. Knowledge of methods to obtain direction to locations.
• Must have standard computer skills and ability.
• Ability to conduct fact finding interviews, health investigations and maintain confidentiality.
• Ability to do data entry.
• Ability to speak, read and write Spanish and/or Creole is preferred.

Qualifications:

Required:

• Current Driver’s License and reliable transportation and willingness to use personal vehicle for business related travel.
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Required Disaster Training: Incident Command System (ICS) 100, 200, 700, 800 or to be completed within 90 days of employment.
• N-95 Mask - ability and willingness to wear an N-95 respirator.
• Information Custodian - this position is responsible for maintaining information in the following data set in accordance with state and federal statutes, rules and regulations and Department of Health policy as it relates to information custodian: CDCP - Mask Fit testing forms and database; A1B1 database.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Immokalee, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.