68059165 - HUMAN SERVICES PROGRAM RECORDS ANALYST

Requisition No: 856056 

Agency: Agency for Health Care Administration

Working Title: 68059165 - HUMAN SERVICES PROGRAM RECORDS ANALYST

 Pay Plan: Career Service

Position Number: 68059165 

Salary:  $1,298.46 - $1,688.00 Biweekly 

Posting Closing Date: 07/16/2025 

Total Compensation Estimator Tool

Agency Overview:

The Agency for Health Care Administration (AHCA) is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of the Agency Secretary, AHCA is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

The Medicaid program provides low-income families and individuals with access to health care. 

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals and families across the state, AHCA invites you to apply to become an essential member of our team.

As one of Florida’s leading state agencies, AHCA’s diverse workforce community of more than 1,400 employees is proud of its efforts to serve the people of Florida.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

Position Overview:

This is an exciting opportunity to help shape the quality of health care in Florida.

We are seeking to hire a Human Services Program Records Analyst who desires to work to enhance the delivery of health care services through the Florida Medicaid Program. 

This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment.

This position is located in the Bureau of Medicaid Recipient and Provider Assistance (RPA). 

RPA serves as a primary point of contact for enrolled Medicaid providers, Medicaid recipients, and members of the community with questions and concerns about Medicaid.

This position is responsible for functions necessary to ensure the field office remains in compliance with various Human Resources regulations, including the handling of confidential and sensitive information.

Serves as personnel liaison for the office and works closely with Human Resources to answer personnel questions or issues raised by staff.

Develops, updates, and maintains files on all personnel including position descriptions, leave records, COOP files, ID badges and parking passes. 

Resolves discrepancies in the files with appropriate headquarters staff.

Assists the designated staff preparing records and reports for review by Leadership. Including, but not limited to compiling and reviewing activities to determine completeness, retrieves and documents.

The incumbent in this position maintains a routine inventory of supplies and equipment to ensure that staff have adequate resources to perform their job functions and conducts a periodic physical accounting to verify accuracy.

The incumbent shall initiate office supply orders using My Florida Market Place or P-Card and seek prior authorization of the Field Office Manager prior to completing purchases.

Compiles ongoing budget information, maintains a log of expenditures, and assists the Field Office Manager with review of the Monthly Expenditure Report.

Reviews the encumbrance reports to ensure that the numbers are accurate, and the expenditures are within the Field Office budget allotment.

Resolves any discrepancies with finance and accounting.

The incumbent reviews general office operations such as: ensures maintenance of telephone and office equipment; obtains bids and initiates lease or purchase; coordinates all issues related to vendor and landlord issues; coordinates issues related to computer equipment or technology with the local IT Representative.

Travel will be 1-25%

Monday – Friday 8:00 a.m. - 5:00 p.m.

This position will report to the Jacksonville Field Office.

This position is not a remote or telework position.

Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;

• Flexible Spending Accounts;

• State of Florida retirement options, including employer contributions;

• Generous annual and sick leave benefits;

• 9 paid holidays a year and 1 Personal Holiday each year;

• Career advancement opportunities;

• Tuition waiver for courses offered by Florida’s nationally ranked State University System;

• Training and professional development opportunities;

• And more!

For more information about the Bureau of Medicaid Recipient and Provider Assistance, please visit our website at http://ahca.myflorida.com/Medicaid/index.shtml.

Join us at the Agency for Health Care Administration in fulfilling our mission to provide “Better Health Care for all Floridians.”

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of methods of compiling, organizing and analyzing data.

• Knowledge of various software programs such as Microsoft Word, Excel, Power Point, Outlook, Windows NT, and Internet Explorer.

• Ability to learn various computer applications necessary to perform job responsibilities.

• Ability to conduct fact-finding interviews.

• Ability to conduct interviews.

• Ability to compile, organize and analyze data.

• Ability to prepare technical and analytical reports.

• Ability to provide instruction to others.

• Ability to plan, organize and coordinate work assignments.

• Ability to communicate effectively, verbally and in writing.

• Ability to establish and maintain effective working relationships with others.

• Ability to travel with or without accommodation.

MINIMUM QUALIFICATIONS REQUIREMENTS

At least one year of experience reviewing, maintaining, updating or organizing data or written communications (e.g. procedures, instructions, reports).

Preference will be given to the applicant that has:

Ability to accurately and quickly type and enter alphanumeric information using a computer.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: VENUS PITTMAN 904-798-4525

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.