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Date:  Mar 18, 2023


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 684341 

Agency: Economic Opportunity


Position Number: 40042098 

Salary:  $32,375.27 

Posting Closing Date: 03/29/2023 

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.


First Coast Workforce Development, Inc., dba CareerSource Northeast Florida is the workforce development organization for the Northeast Florida region.  CareerSource Northeast Florida forges working partnerships with local communities, elected officials, business, labor and education leaders to improve workforce education, employment and training opportunities in Baker, Clay, Duval, Nassau, Putnam and St. Johns counties.


CareerSource Northeast Florida partners with DEO and local organizations to connect workers to jobs and businesses to the talent it needs to thrive. CareerSource NEFL provides innovative services that build a talent pipeline for the jobs of today and the future.


In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at DEO that fit their skill sets.


The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)


Let DEO’s mission become yours. To find out more about us, click on the link :


The Work You Will Do:

  • This is a professional position within the CareerSource One Stop system responsible for providing training, education, career counseling and job placement services to a broad range of customers.  These services are identified as Career Services:  i.e. basic career services and individualized career services in accordance with Workforce Innovation and Opportunity Act, WIOA Title III.
  • The specific work unit in which the position is located in our Southside Career Center located in Jacksonville, FL


The Difference You Will Make:

You will connect workers to jobs and businesses to the talent it needs to thrive.  Your knowledge and skills will be utilized to help build a talent pipeline for the jobs of today and the future DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.


How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit and CareerSource NEFL provided training.   In accordance with DEO’s Vision and Mission, the employee:

  • Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
  • Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
  • Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
  • Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
  • Uses knowledge acquired through education, training, or experience to complete tasks.
  • These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  


Where You Will Work:   

Northeast Florida, aka Florida’s First Coast, includes seven unique and thriving counties — Baker, Clay, Duval, Flagler, Nassau, Putnam and St. Johns, that work collaboratively to attract business and labor.

Our location provides an abundant opportunity for residents to enjoy an ideal work-life balance.  From the Atlantic Ocean or the St. Johns River, to the Intracoastal Waterway and our preserves, Northeast Florida is the ideal place to work.  The beaches located on the Atlantic Ocean are some of the most beautiful. The St John’s River, the only river that flows north in the United States, has tributaries throughout most of the counties and flows right through the center of the Greater Jacksonville’s metropolitan area, the 4th largest city of Florida consisting of many businesses and corporations.  The Navy has a large presence in the area with three major military bases, Naval Air Station (NAS) and Mayport Naval Station, and the Submarine Station on St Mary’s River. Further the region boasts a strong public school system and state college system. 



State Group Insurance coverage options+                                              * Retirement plan options, including employer

   (health, life, dental, vision, and other supplemental options)                    contributions (FYI, please click

* Nine paid holidays and a Personal Holiday each year                              * Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)                          * Flexible Spending Accounts          

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)    * Ongoing comprehensive training provided             

* Career Growth                                                                                           * Highly skilled, professional environment                 


+For a more complete list of benefits, visit

  • We care about the success of our employees.
  • We care about the success of our clients.
  • We are always improving our technology, our tools, our customer’s experiences and ourselves.
  • A rewarding experience for reliable, compassionate and professional employees.





Your Specific Responsibilities:

This is a professional position within the CareerSource One Stop system responsible for providing training, education, career counseling and job placement services to a broad range of customers.

  • Greets customers and provides information on the CareerSource Service system, labor market information, hiring trends, employment opportunities and employer demands.
  • Provides basic career services to all individuals seeking services either through individual assistance or group orientations.
  • Interviews and performs assessments to determine customer’s job readiness through aptitudes, interests, personal characteristics, education and work history, skill levels, language proficiency and supportive service needs.
  • Provides Labor Exchange services through one-on-one or in a group orientation which consist of interviewing techniques, effective job searches, resumes assistance, employment applications, and other skills relating to eliminating barriers to become self-sufficient and securing gainful employment. 
  • Refers customers to community resources for appropriate employment related services and/or available supportive services through these sources as well as other programs…i.e. Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), VETERAN PROGRAMS. 
  • Provides individualized career services by engaging with customers to determine that these services are appropriate for an individual to obtain or retain employment.  These services include: comprehensive and specialized assessments of skill levels and services needed, in-depth interviewing and evaluation to identify employment barriers and employment goals; development of an individual employment plan; group and/or individual counseling and mentoring; career planning (e.g. case management); short-term and long-term pre-vocational services;  and coordination of internships and work experiences that are linked to careers, as well as  financial literacy services, and workforce preparation activities that help an individual acquire basic academic, critical thinking, self-management skills as well as other competencies.
  • Records and monitors customer interaction and contact on a daily basis by entering data into appropriate system (Employed Florida Marketplace (EFM), One Stop Service Tracking (OSST) System, Cabinet Document Management Solutions etc.)
  • Promotes CareerSource services and programs throughout the community via telephone, email and social media. Participates in job fairs and recruitments as required. 
  • Performs other related duties as require or assigned.


Required Knowledge, Skills, and Abilities:

  • Knowledge of the labor exchange process, strong customer relations skills
  • Computer application skills, working knowledge/experience using Microsoft applications
  • Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
  • Ability to work effectively as part of a team
  • Ability to utilize problem-solving techniques
  • Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service
  • Skilled in group presentations, workshop instruction and/or facilitation
  • Ability to deal with the public in a tactful, courteous and effective manner
  • Knowledge of the basic principles of counseling and case management
  • Ability to conduct effective interviews
  • Ability to listen effectively
  • Ability to establish and maintain effective working relationships with others
  • Ability to work independently by planning, organizing and coordinating work assignments
  • Ability to understand and apply applicable rules, regulations, policies and procedures
  • Ability to work relatively independently at times and with supervision as needed



As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.  


Other Requirements that may be required for the position:

  • The incumbent must possess or obtain certification as a Workforce Professional Tier1 within one year of employment in the position. 
  • Required to travel locally and must furnish own transportation


  • A Bachelor’s Degree from an accredited college or university and two years of professional employment security, business/management, administrative, or communication experience.  (May substitute experience noted above on a year for year basis for college degree).
  • Professional or nonprofessional experience in areas related to employment security: interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year-for-year basis for the required college education

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Jacksonville