COMMUNITY AND SOCIAL SERVICE MANAGER I - 64068775

Requisition No: 868122 

Agency: Department of Health

Working Title: COMMUNITY AND SOCIAL SERVICE MANAGER I - 64068775

 Pay Plan: SES

Position Number: 64068775 

Salary:  $67,500 - $72,500 

Posting Closing Date: 01/26/2026 

Total Compensation Estimator Tool

Open Competitive Job Opportunity

Your Specific Responsibilities:

Come Join DOH-Team Duval!  If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets. 

The HIV/AIDS Program Coordinator for area 4 is a highly independent position that works under the direction of the Director of Disease Control. The incumbent is responsible for the coordination of activities of the HIV/AIDS program in Area 4 which includes Baker, Clay, Duval, Nassau, and St. Johns County.

Public Health Competency Domain 1: Analytical/Assessment skills

• Initiates and analyze the efficiency and effectiveness of all assigned area operations. Leads and follows through on adjustments in a timely manner.
• Directs the assessment of client needs and the capacity of patient care and prevention programs to meet those needs.
• Directs the development of corrective action plans relating to program and policy improvements.
• Assists in developing a variety of strategic plans; and ensures they are in alignment with the DOH-Duval strategic plan and Duval County Community Health Improvement Plan.
• Participates in developing, implementing, revising, and monitoring of DOH-Duval policies and procedures.
• Educates and orients staff to agency policy, programs and procedures.
• Collaborates with direct reports to analyze methods and processes for collecting data applicable to their department’s operations. Ensures direct reports integrate the findings from data analysis into programmatic operations to improve impact, effectiveness, and efficiency.

Public Health Competency Domain 2: Policy development/Program planning skills

• Drives and models a culture of achievement and fosters a quality focus.
• Leads the operations of the HIV/AIDS Program for Area 4, including prevention, counseling, testing, and in collaboration with the clinical operations team, helps to guide patient care and treatment. Administers operations according to the standards of care.
• Directs the implementation of HIV/AIDS Patient Care Programs in Area 4 for Ryan White Part B funded programs, State of Florida General Revenue Patient Care Network programs and County Health Department programs as directed.
• Provide oversight of the operational management of the Mobile Medical Unit (MMU). Is responsible for ongoing training, educating, and updating staff, community and county partners of the MMU locations, and collaborating/coordinating with the Outreach team events in Area 4.
• Ensures clinical team is aware of standards of care and are in compliance with funding requirements and DOH standards.
• Participates in state, city and county program operation assessments and planning for program funding and development in conjunction with the Bureau of Communicable Disease: HIV/AIDS Section, the City of Jacksonville, and the Ryan White Metropolitan Jacksonville Part A/B Planning Council. This includes goals, objectives, priorities, methodologies, and quality assurance methods and procedures.
• Leads the implementation of HIV prevention programs (i.e. EHE, PrEP) within Area 4, including contracted services and those provided through County Health Departments.
• Coordinates with the Area 4 STD Program to ensure linkage of newly diagnosed persons with HIV/AIDS to care.
• Monitors the implementation and utilization of HIV testing program services throughout Area 4 including training, quality assurance, monitoring, and corrective action as needed to ensure compliance with state and federal program requirements.
• Directs and ensures the development of new programs and improvements based on emerging trends and new research to meet client needs more effectively and efficiently. Ensures adherence to laws, regulations, policies and procedures related to assigned department. Identifies and executes opportunities for improvement.
• Establishes department work plan standards, strategies, and goals that exceed performance measures. Monitors and evaluates program and team member progress toward performance measures. Identifies and executes opportunities for improvement.

Public Health Competency Domain 3: Communication skills

• Confidently, clearly, tactfully, and concisely presents messages in writing, orally, in person, and through electronic means.
• Adapts communication style and message to audience.
• Anticipates reactions and prepares responses to address audience concerns.
• Checks for understanding and does not allow misunderstandings to linger.
• Ensures and coordinates a variety of communication channels to disseminate relevant information.

Public Health Competency Domain 4: Cultural Competency skills

• Holds self and team members accountable to use a variety of appropriate strategies for interacting with internal team members and external partners from diverse backgrounds.
• Ensures the consideration of the role of cultural, social, and behavioral factors in the accessibility, availability, acceptability, and delivery of services.

Public Health Competency Domain 5: Community Dimensions of Practice skills

• Establishes and maintains positive mutually beneficial relationships with internal and external key stakeholders.
• Acts as project liaison to community groups as appropriate.
• Serves as a communication channel between DOH-Duval and external organizations and partners. Ensures information is shared between relevant parties.
• Coordinates and interfaces assigned program services with other departments within the health department and with other community agencies through direct communication and conference attendance.
• Provides guidance regarding appropriate community resources.

Public Health Competency Domain 6: Public Health Sciences skills

• Provides consultative or tactical expertise to assist in the identification, investigation and control of incidents, situations, or occurrences which may endanger public health.
• Stays abreast of emerging trends in HIV/AIDS prevention and care. Ensures communication and dissemination of information is shared with internal and external partners in a timely manner.
• Consistently develops internal and external relationships to increase the use of Public Health evidence-based practices for the prevention, care, and treatment of HIV/AIDS.

Public Health Competency Domain 7: Financial planning/Management skills

• Ensures that all reports are submitted accurately and on time as required.
• Provides oversight to direct reports.
• Responsible for oversight of the Area 4 HIV/AIDS Program budget, in coordination with the Disease Control Director. Assists in ensuring program strategies, standards, revenues, and expenditures are linked to the DOH-Duval spending plan.
• Leads the coordination and identification of additional funding sources for patient care and prevention program and pursuit of other funding sources.
• Regularly monitors and communicates revenue, expenditures, and financial challenges to supervisor.
• Accountable for the utilization of federal, state, and local funds in a timely manner; and in full compliance with the funding source requirements.
• Participates in the hiring, orientation and onboarding of new team members.
• Properly supports team members in their daily duties, growth and development, motivation, rewards and recognition, setting performance expectations, and monitoring and rating performance.
• Addresses disciplinary issues by communicating with supervisor and utilizing servicing HR office. • Coordinates and attends team huddles and staff meetings regularly.
• Implements an accountability system to address team member and client concerns and resolutions.
• Positively resolves internal and external conflicts.
• Completes approval of time sheets, leave requests, EARs, within the required time frames established by DOH Policy, Federal, or State guidelines.

Public Health Competency Domain 8: Leadership and Systems Thinking skills

• Responsible for the supervision of staff including hiring, conducting performance evaluations, planning and directing their work, approving leave, and taking disciplinary action or effectively recommending such actions.
• Communicates in writing, in person, and through electronic means concisely and positively. Takes initiative to multi-task with accuracy.
• Communicates and solves problems appropriately. Exhibits and maintains a positive attitude while working independently and in a team setting. Participates in outreach events and presentations throughout Area 4. This will entail planning, coordinating staff and services, storing, and maintaining supplies, and traveling throughout a five-county region in northeast Florida.
• Incorporates ethical standards of practice as the basis of all interactions with team members and partners.
• Promotes mentoring, peer advising, coaching or other personal development opportunities for self and team.
• Demonstrates self-awareness and a commitment to personal development.
• Demonstrates public service professionalism and integrity.
• Perform other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to direct/coordinate the planning/implementation of operational and program
• Reviews and program monitoring activities.
• Ability to utilize problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies and procedures
• pertaining to a health services program.
• Ability to prioritize workload.
• Ability to develop various reports.
• Ability to design, develop and implement research models.
• Ability to manage a health services program.
• Ability to assess budgetary needs.
• Ability to collect and analyze financial data.
• Ability to formulate policies and procedures. Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Qualifications

Minimum:

• DOH-Duval Supervisory Series, within 6 month of hire date
• Required DOH-Duval TRAIN trainings, within 6 month of hire date
• Three or more years of experience working in a communicable disease, disease
• investigation, public health, healthcare, or similar setting within the last 5 years.
• Minimum of three years of experience supervising a team or serving in a lead role capacity
• within the last 5 years.
• Two years of program management experience that included community engagement and
• direct budget oversight and management.
• HIV/AIDS 500/501

Preferred

• Bachelor’s Degree or higher

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

Central Health Plaza

515 W. 6th Street

Jacksonville, Florida 32206

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.