COMPLIANCE OFFICER - 42003590

Requisition No: 861918 

Agency: Agriculture and Consumer Services

Working Title: COMPLIANCE OFFICER - 42003590

 Pay Plan: Career Service

Position Number: 42003590 

Salary:  $39,000.00 - $44,000.06 

Posting Closing Date: 10/02/2025 

Total Compensation Estimator Tool

COMPLIANCE OFFICER

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF LICENSING

***OPEN COMPETITIVE OPPORTUNITY***

CONTACT:

Keni Loyd (904) 828-3118 or Kemp Stansbury (904) 828-3115

MINIMUM REQUIREMENTS:

A high school diploma or its equivalent and two (2) years of secretarial or clerical experience, administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations.

College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.

An equivalent combination of education and experience which equals two (2) years can substitute for the above requirements.

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

NOTES:

To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration.

Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Administers exceptional customer service by providing application intake for individuals and agencies licensed under Chapter 493, Florida Statutes, and for new and renewal concealed weapon license applications under section 790.06, Florida Statutes.

Applicant intake includes the following: maintaining the appointment calendar; examination and analysis of application and supporting documentation to verify completion; notarization administration of oath of the application; electronically scanning the applicant's fingerprints; digitally photographing the applicant; and payment processing.

Issues and prints renewal licenses.

Performs appropriate data entry to maintain records and statistics using a complex interactive computer database, specifically, the electronic document management system (EDMS). 

Responds to applicant and licensee inquiries regarding statutory and procedural eligibility requirements for applications and renewals. Interprets policies, procedures and applicable Florida Statues. Reviews applications, fingerprints and other documentation to determine the action(s) required to complete the processing of an application or renewal application. The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems.

Collects all paper correspondence received on preceding business day, separating correspondence into batches based upon date, Optical Character Recognition (OCR) form family, and license type.  Separates miscellaneous correspondence into batches of error/omission responses, disposition responses, legal responses, duplicate/revision requests, temporary G license requests, and exams.

Places notations on documents prior to scanning such as fingerprint type, license number, and tracking number; inserts color and binary toggle pages to batches to improve scan image quality and/or to capture color images; locates and modifies Imaging and Process Management (IPM) photos to include document tracking numbers.

Operates OCR scanner/software to create batches within predetermined OCR form families. Performs quality assurance; designates doc sets within batches; rescans missing documents or poor quality images; creates quality control checklists for missing and illegible documents.

Performs verification; ensures all text was correctly interpreted into OCR, making corrections as necessary.

Finalizes OCR batches; utilizes Add Package Any and IPM Software to attach documents to license packages and route license packages as necessary; flatbeds fingerprint cards as necessary.

Updates OCR stat sheets; files batches by date order in locked filing cabinets for a 6-month retention period; reviews daily Attachments Not Added report for scanning errors.

Assists hearing officers in conducting informal hearings held in the regional office, administers oath to hearing witnesses and performs appropriate data entry for hearing documents.

Performs other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the principles and techniques of effective communication.
• Ability to review data for accuracy and completeness.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of basic computer operations.
• Knowledge of Chapter 493 and section 790.06, FS.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck.  The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com.

For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.”

SPECIAL NOTES:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.