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Date: Apr 2, 2021

Location: JACKSONVILLE, FL, US, 32209

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 346661 

Agency: Highway Safety and Motor Vehicle


Position Number: 76000817 

Salary:  $45,000.00 Annually 

Posting Closing Date: 04/11/2021 

Department of Highway Safety and Motor Vehicles

Florida Highway Patrol

Jacksonville Regional Communications Center


*Internal Opportunity – DHSMV Employees Only*


In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.



$45,000.00 Annually

Contact Person: Laura Simpson, 904-359-6177


Who Are We?

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.


Our Benefits include:

  • Annual and Sick Leave Package
  • Nine Paid Holidays
  • State Health and Life Insurance
  • Educational Benefits
  • Contributory Retirement Plan


To learn more about DHSMV and why it’s a great place to work, visit our website at:


Description of Job

The incumbent in this position is responsible for the on-site control of a Florida Highway Patrol communications center in compliance with Florida Highway Patrol Policy, Florida Crime Information Center rules and regulations, and Federal Communications Commission rules and regulations. This position is responsible for maintaining effective internal communications with supervisors and subordinates in keeping with the agency standards and expectations for communications effectiveness.


Knowledge, Skills, and Abilities

  • Knowledge of and ability to operate Law Enforcement Computer Aided Dispatch FCIC/NCIC computer systems, and Windows based computer systems
  • Ability to work well in stressful situations.
  • Ability to speak clearly with good verbal communication skills.
  • Skill and knowledge of how to lead, delegate, and motivate under difficult situations.
  • Ability to work well with others and maintain effective working relationships.
  • Ability to maintain the confidentiality of information.
  • Skill in communicating effectively, verbally and in writing.
  • Ability to multi-task.
  • Ability to deal with conflict and/ or inappropriate behavior.
  • Ability to problem-solve.


Special Note

Incumbents of this position are required to be 911 Public Safety Telecommunicator (PST) certified. Selected candidates who do not hold a valid Florida 911PST certification at the time of hire will be required to become certified within 12 months of the date of hire.  For more information related to the 911 Public Safety Telecommunicator Program, click here.  


Job Related Requirements

  • The selected applicant must be at least 18 years of age; High School Diploma or GED equivalent required. Applicant must bring a copy of this document to the scheduled interview in order to proceed with the selection process.
  • The position you are applying is subject to a Level 2 background along with CJIS and State Law Enforcement Radio System (SLERS) security clearance, to include fingerprinting as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged. 
  • In accordance with F.S. 322, selected applicant must possess a valid Class E or higher driver's license.  Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment. 


General Information

The elements of the selection process may include a skill assessment and/or oral interview.


Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.


The process for selecting applicant(s) for this position could take up to six months.  Following the six-month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.


HSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Jacksonville