GOVERNMENT OPERATIONS CONSULTANT II - 64033885

Requisition No: 868127 

Agency: Department of Health

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 64033885

 Pay Plan: Career Service

Position Number: 64033885 

Salary:  45,060.11-51,000.00 

Posting Closing Date: 01/19/2026 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

Government Operations Consultant II, Position Number 64033885.  Jacksonville, Duval County

Your Specific Responsibilities:

The Bureau of Vital Statistics provides for the statewide registration of all Florida vital record events, which includes all Florida births, deaths, fetal deaths, marriages, and divorces.  The bureau issues more than 2.8 million certified copies annually.  A centralized database allows all 67 counties to issue birth certifications, 1850 to present: death and fetal certifications, 2009 to present. Marriages, and divorces, 1927 to present, are available for certification from the state office.  The bureau maintains more than 22 ½ million vital records.  The bureau produces routine and special analysis and reports of vital statistics data; provides policy, procedure and monitoring of 67 county local registrars of vital statistics; 118 birthing hospitals; funeral directors, medical examiners and certifying practitioners; and numerous tax collector offices, in accordance with Chapter 382 Florida Statutes and Chapter 64V, Florida Administrative Code.

Position Description

This position assists vital statistics administrator in overseeing the quality assurance team by assigning work, reviewing progress and assessing performance relating to the facilitation of training and implementation for the statewide Electronic Birth Registration System (EBRS) and the Electronic Death Registration System (EDRS).  Develops and implements records management program and assures compliance with program, reviews programs, services, forms and reports, and confers with management and users to identify problems and improvements. Provides post-training support; analyzes data to measure effectiveness of the training and the quality of service.  Assists with the development and maintenance of training and informational materials to be used by those who prepare vital records as required by state and federal law, and for the vital statistics administrator as needed.  Works with chief deputy registrars (CDR) on compliance issues, such as meeting statutory required filing times for birth and death records, physicians reluctant to certifying death records, failure to follow required registration procedures, and analyzes financial information associated with safety paper usage.  Provides liaison, guidance, and assistance to all EBRS/EDRS users.

Designs, evaluates, recommends, and approves changes based on need and analysis. Assists with the monitoring of EBRS/EDRS users by training, when needed, to ensure a quality statewide vital record registration program.  Helps to determine improvements and adjustments needed to ensure effectiveness and efficiency and acts in a support role to the vital statistics administrator.  Works in determining trends and resolving technical problems in relation to EBRS/EDRS and Identifying the things that must be changed to achieve a goal.  Evaluates compliance with state and federal standards for Vital Records.  Analyzes data to measure the effectiveness of the program and identifies adjustments needed to meet state and federal requirements.  Develops corrective action plans to solve problems in program areas; initiates planned solutions, monitors and follows up to determine if problem has been corrected.

Assists in the maintenance of a continuing statewide vital records program as required by the National Center for Health Statistics.  Assists in the planning, monitoring, and evaluating of a major and complex statewide quality assurance service program in vital records registration, including electronic registration of those vital records (EBRS and EDRS - birth and death); affecting administrative, technical, and consultative functions in vital records registration in county public health units, hospital facilities, clerks of courts, funeral establishments, medical examiner districts, and with physicians, nurses, social workers, and licensed midwives. Consults with coalitions approved by the Department and others concerned with the registration of vital events throughout the State of Florida to ensure successful functioning of newly implemented systems or procedures.    

 Motivates, develops, and directs the quality assurance team, identifying areas of specialization and the best staff for assignments. Works independently under limited supervision and assists with the development, planning, and implementation of statewide vital statistics training meetings and, when needed, conducts additional training meetings for assigned geographic area while using logic and analysis to identify the strengths and weaknesses of different approaches.    

Plans, coordinates and/or presents statewide and regional conferences, meetings and workshops. Works with and speaks to community and professional groups to coordinate, improve, stimulate interest, and market Vital Statistics programs.  Assists vital statistics administrator with interviews and conducts on-site observations to ascertain unit functions, work performed, and methods, equipment, and personnel used as needed. Prepares manuals and trains quality assurance team in use of new forms, reports, procedures or equipment, according to organizational policy. Researches and recommends purchases to management based on unit need. Performs other related duties and assignments as required.

Required Knowledge, Skills, and Abilities:

            1.  Knowledge of records management system standards and procedures.

            2.  Knowledge of Florida Statutes and Florida Administrative Code.

            3.  Knowledge of the Department of Vital Records Registration and code manuals.

            4.  Ability to supervise technical staff engaged in records management system.

            5.  Ability to provide training and assessment.

Minimum Qualifications:

Excellent customer service skills and knowledge of Office 365 products such as SharePoint, Teams, PowerPoint, Excel, and Outlook. Knowledge of SQL Server Management Studio.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1217 N Pearl Street, Jacksonville, FL 32202

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.