HUMAN SERVICES COUNSELOR III - 64084441

Requisition No: 885192 

Agency: Department of Health

Working Title: HUMAN SERVICES COUNSELOR III - 64084441

 Pay Plan: Career Service

Position Number: 64084441 

Salary:  $43,281 - $47,610 

Posting Closing Date: 10/19/2026 

Total Compensation Estimator Tool

Open Competitive Job Opportunity

Your Specific Responsibilities:

Join Team Duval. At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. If you are passionate about creating healthier communities, your future starts here.

This is a highly responsible position that assists the HIV/AIDS population in obtaining the necessary services to ascertain optimal medical care is provided. This position conducts financial eligibility determinations to newly diagnosed and currently active HIV+ customers at CCC, satellite clinics and a correctional facility throughout the community and surrounding counties to ensure continuity of care according to Chapter 64D-F.A.C, Florida HIV/AIDS eligibility procedures manual, the Bureau of HIV/AIDS, HIV/AIDS Patient Care programs and the Florida Department of Health. This position provides primary HSC coverage for the Ryan Part C Grant. This position is responsible for the administrative oversight and monitoring of ADAP programmatic guidelines. This position reports directly to the Human Service Program Supervisor. 

• Enroll newly diagnosed and currently active HIV + clients at CCC or other designated sites, completing a twelve-month enrollment for Ryan White Services and/or ADAP. Complete financial eligibility consistent with Florida HIV/AIDS Eligibility Procedure Guidelines and Ryan White Patient Care program guidelines. Document financial eligibilities in CareWare software systems as well as HMS. Document ADAP in HMS as well as Provide software systems. Verification of insurance, income, residency in accordance with DOH policy and Ryan White Eligibility manual. Conduct ADAP eligibility in accordance with ADAP eligibility manual and ensure appropriate documentation is uploaded in Provide software system. Upload most recent prescriptions, labs, insurance and other information as applicable in Provide software system as changes occur.

• Interviews with public health clients to determine financial eligibility for the Family Planning Waiver Program and other health and related services.  Interviews pregnant women to determine eligibility for presumptive Medicaid benefits using manual procedures and a computerized Florida System.  Establishes liaisons with economic services staff to facilitate referrals, track dispositions, and assist clients in complying with the Medicaid application process.

• Assess clients for psycho-social needs such as Food stamps, housing, transportation, legal, mental health and substance abuse and refer as appropriate.

• Maintain knowledge of Medicare plan D programs, Affordable Care Act and private insurance programs. Maintain an understanding of adequate coverage based on ADAP standards, insurance terminology as well as an understanding of HIV medication and labs.

• Collaborate with community-based organizations and pharmacy personnel to ensure continuity of care.

• Perform other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and system such as word processing managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Customer and personal service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics - using mathematics to solve problems.
• Computer -knowledge of computer software including applications.
• English Language - knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active listening -Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading comprehension -Understanding written sentences and paragraphs in work related documents.
• Speaking -talking to others to convey information effectively.
• Social perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Time management -Managing one's own time and the time of others.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Service orientation -Actively looking for ways to help people.
• Critical thinking -Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Oral Comprehension -The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral expression -The ability to communicate information and ideas in speaking so others will understand.
• Speech clarity -The ability to speak clearly so others can understand you.
• Written comprehension -The ability to read and understand information and ideas presented in writing.
• Speech recognition -The ability to identify and understand the speech of another person.
• Written expression -The ability to communicate information and ideas in writing so others will understand.
• Category flexibility -The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Deductive reasoning -The ability to apply general rules to specific problems to produce answers that make sense.
• Information ordering -The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Qualifications:

Minimum:

• 3 years or more of experience working in a medical office or medical setting.
• One year or more of experience working with the Ryan White or ADAP program. 
• Must be available to work 40 hours per week Monday through Friday, and able to work 2-days a week 10 am to 7 pm.

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

Central Health Plaza

515 W 6th Street

Jacksonville, FL 32206 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.