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INTERVIEWING CLERK OPS - 60912413

Date: Aug 14, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 858931

Agency: Children and Families

Working Title: INTERVIEWING CLERK OPS - 60912413

Pay Plan: Temp

Position Number: 60912413

Salary: $16.72 per hour

Posting Closing Date: 08/22/2025

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INTERVIEWING CLERK - OPS

Jacksonville Service Center

5920 Arlington Expressway, Jacksonville, FL 32211

DESCRIPTION

This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs, by: Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan.

Effectively assessing customers' needs.
Referring customers to community agencies as appropriate.
Timely and accurately escalating customers' complaints/inquires as appropriate.
Documenting customers' records timely and in accordance with departmental procedures.
Assisting customers with completion of online or paper applications.
Assisting customers with My ACCESS Accounts.
Effectively communicate with internal and external customers as by departmental procedures.
Effectively maintaining customer lobby log in accordance to Performance Management Plan.
Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits

REQUIREMENTS

**NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on the State of Florida Employment Application. Responses to qualifying questions will be credited only if verifiable by skills and/or experience listed on the employment application, including specifically required customer service and computer skills. Applicants who do not answer the position qualifying questions will not be considered for this position.

Only State of Florida Applications will be accepted

Must have at least 2 years of clerical experience in an office setting. Must have more than 1 year of customer service experience. Must have more than 1 -3 years of computer experience.

This position requires a security background check and participation in direct deposit.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The salary is non negotiable at $1336.92 Biweekly.

EXAMPLES OF JOB CHARACTERISTICS

Analyzing Data or Information	Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
Assisting and Caring for Others	Providing assistance or personal care to others.
Documenting/Recording Information	Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Processing Information	Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
Getting Information Needed to do the Job	Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating With Persons Outside Of the Organization	Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Interpreting Meaning of Information to Others	Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
Making Decisions and Solving Problems	Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
Monitoring and Controlling Resources	Monitoring and controlling resources and overseeing the spending of money.
Judging Qualities of Things, Services, People	Making judgments about or assessing the value, importance, or quality of things or people.

EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES

Speaking	Talking to others to effectively convey information
Judgment and Decision Making	Weighing the relative costs and benefits of a potential action
Active Listening	Listening to what other people are saying and asking questions as appropriate
Information Gathering	Knowing how to find information and identifying essential information
Problem Identification	Identifying the nature of problems
Reading Comprehension	Understanding written sentences and paragraphs in work related documents
Service Orientation	Actively looking for ways to help people
Writing	Communicating effectively with others in writing as indicated by the needs of the audience
Information Organization	Finding ways to structure or classify multiple pieces of information
Identification of Key Causes	Identifying the things that must be changed to achieve a goal
English Language	Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Therapy and Counseling	Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects
Clerical	Knowledge of administrative and clerical procedures and systems
Computer	Knowledge of computer software including applications

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

JACKSONVILLE, FL, US, 32211

Nearest Major Market: Jacksonville

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