INVESTIGATION SPECIALIST II - 79010757

Requisition No: 851677 

Agency: Business and Professional Regulations

Working Title: INVESTIGATION SPECIALIST II - 79010757

 Pay Plan: Career Service

Position Number: 79010757 

Salary:  $1433.23 - $1550.92 

Posting Closing Date: 05/16/2025 

Total Compensation Estimator Tool

DIVISION of REAL ESTATE

POSITION TITLE: Investigation Specialist II

Position Number: 79010757

Hiring Salary: $1433.23 - $1550.92 Biweekly

Jacksonville / Tallahassee / Panama City Beach Vacancy 

** Open Competitive**

Our Organization and Mission: 

The Division of Real Estate (DRE) is responsible for the examination, licensing, and regulation of more than 480,000 real estate and appraisal professionals.  The Division provides administrative support to the Florida Real Estate Commission (FREC) and the Florida Real Estate Appraisal Board (FREAB). The Division’s objectives are to lead the nation in licensing and regulatory programs for Florida real estate and appraiser licensees.  
•    Location: The Division of Real Estate is headquartered in Orlando.  The Division has personnel located around the state in Tallahassee, Panama City Beach and Gainesville areas and maintains field offices in Jacksonville, Tampa, Miami, West Palm Beach, Margate and Fort Myers.
•    Authority: The Division is governed by Chapter 120, Administrative Procedures Act,  Florida Statutes 475 (Part 1 Florida Real Estate Commission (FREC) and Part II Florida Real Estate Appraisal Board (FREAB)) and Florida Statutes 455. 
•    Organizational Structure: There are 68 employees that work in the Director’s Office, Operations & Licensing, FREC, FREAB, Public Records, Education and Enforcement.  There are 17 real estate attorneys that work for the Office of General Counsel. 
•    The Bureau of Enforcement is responsible for the compliance of licensees and protecting the public by performing timely and efficient investigations.  The Bureau investigates complaints regarding the real estate and appraisal professions, as well as unlicensed activity.  Violations that warrant additional action are processed through the Department’s Office of the General Counsel. 

The Work You Will Do: 
This hybrid telework position located in Northern Florida (Jacksonville, Tallahassee, or Panama City Beach) is part of the Bureau of Enforcement and is responsible for investigating complaints of alleged violations of real estate and appraisal license law.

Your Specific Responsibilities:
•    Investigating complaints of alleged violations of Florida Statutes and Rules involving the Real Estate professions under the jurisdiction of the Division of Real Estate.
•    Interviewing complainants, subjects, and appropriate witnesses.
•    Performing audits of real estate broker and brokerage escrow accounts.
•    Collection evidence and reviewing court records and other essential documents.
•    Preparing and serving notices to cease and desist, notices of non-compliance, and citations.
•    Preparing comprehensive, organized, chronological reports of final and supplemental investigations.
•    Consulting with, assisting, and acting as a liaison between the Division of Real Estate and the public, governmental agencies, and other Divisions within the Department.
•    Referring cases to appropriate regulatory and/or criminal agencies as required.
•    Building and maintaining collaborative networks with local authorities and professional organizations.
•    Submitting required reports (vehicle, time and attendance, etc.) in accordance with department and division policies and procedures.
•    Testifying at criminal, civil, and administrative hearings and depositions, and consulting with Division attorneys in preparation for hearings as needed.
•    Scanning and indexing documents into the Department’s document imaging system.

Knowledge, Skills, and Abilities:
•    Proficiency in working with Adobe and Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
•    Skilled in customer service with the ability to identify customer concerns and refer as appropriate to ensure a satisfactory resolution. 
•    Ability to gather and analyze information, including Florida Statutes, and apply sound reasoning in arriving at conclusions.
•    Ability to notice and address details to ensure accuracy, quality and thoroughness in work. 
•    Ability to prioritize work to meet deadlines.
•    Ability to represent the Division and communicate effectively and professionally both verbally and in writing.
•    Ability to work independently and manage multiple tasks simultaneously.
•    Ability to maintain strict confidentiality and handle sensitive information.
•    Ability to establish and maintain effective working relationships with coworkers, supervising personnel, Department stakeholders and the public.

Minimum Requirements: 
•    A minimum of 4-6 years of professional work experience in an organization performing regulatory investigations, licensing, insurance, banking, accounting, financial, legal, or criminal justice work.
•    A valid driver license.

Preferred:
Preference may be given to bilingual candidates and / or those having DBPR experience, real estate experience, investigative experience, and / or 2 to 4 years of college level course work.

The Benefits of Working for the State of Florida:
 “Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
•    State of Florida retirement package: 3% employee contribution required.
•    Nine annual paid holidays and one personal holiday
•    Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
•    Ability to earn up to 104 hours of paid sick leave annually.
•    The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
•    The State of Florida provides a $25,000 life insurance policy to eligible employees.
•    Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
•    Tax deferred medical and childcare reimbursement accounts are available.
•    Tuition waiver program to attend an approved State of Florida College or University
For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com
***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. ***
Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
 
NOTE: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
 
Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.
 

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. 
 
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
 The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.
 A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.
 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.